Publications

May 2010
Teaching Note

INSEAD (TN)

By: Srikant M. Datar and David A. Garvin

Teaching Note for [308009]. View Details

Keywords: Globalization; Curriculum and Courses; Business Education; Service Delivery; Education Industry; Asia; Europe

May 2010
Teaching Note

Harvard Business School (TN)

By: Srikant M. Datar and David A. Garvin

Teaching Note for [308012]. View Details

Keywords: Education Industry

May 2010
Teaching Note

Yale School of Management (TN)

By: Srikant M. Datar and David A. Garvin

Teaching Note for [308011]. View Details

Keywords: Curriculum and Courses; Leadership Development; Learning; Perspective; Transformation; Business Education; Education Industry

May – June 1982
Article

Managing as if Tomorrow Mattered

By: David A. Garvin and Robert H. Hayes

Keywords: Management

Web

Harvard Business School

Building on the Legacy Thought Leadership Andrew F. Brimmer James I. Cash Jr. Linda A. Hill David A. Thomas HBS Faculty Members HBS Doctoral Students Alumni Profiles Research... View Details

January–February 2015
Article

The Art of Giving and Receiving Advice

By: David A. Garvin and Joshua D. Margolis

The article looks at giving and receiving advice as an element of organizational leadership and managerial ability. It suggests that the skills related to these actions, such as self-awareness and diplomacy, are not innate talents but can be learned. It lists problems... View Details

Register to Read

November 1994 (Revised March 1996)
Case

Pepsi's Regeneration, 1990-1993

By: David A. Garvin and Donald N. Sull

Craig Weatherup, the president and CEO of Pepsi Cola, leads a change process that completely transforms his company. It includes a new vision, operating philosophy, strategy, and organizational structure. He also introduces process improvement techniques and builds new... View Details

Keywords: Transformation; Leading Change; Growth and Development Strategy; Management Systems; Standards; Organizational Structure; Outcome or Result; Performance Improvement; Problems and Challenges; Food and Beverage Industry

Educators

01 Feb 1999
News

New Releases

implement the book's concepts and models in their own organizations. Competing on Internet Time by David B. Yoffie and Michael A. Cusumano (Free Press) Last fall, a new book... View Details

Keywords: Nancy O. Perry

March 2018
Article

In Pursuit of Enhanced Customer Retention Management: Review, Key Issues, and Future Directions

By: Eva Ascarza, Scott A. Neslin, Oded Netzer, Zachery Anderson, Peter S. Fader, Sunil Gupta, Bruce Hardie, Aurelie Lemmens, Barak Libai, David T. Neal, Foster Provost and Rom Schrift

In today’s turbulent business environment, customer retention presents a significant challenge for many service companies. Academics have generated a large body of research that addresses part of that challenge—with a particular focus on predicting customer churn.... View Details

Keywords: Customer Retention; Churn; Customer Relationship Management; Measurement and Metrics

Read Now

01 Mar 2010
News

Alumni Books

The Masters of Private Equity and Venture Capital: Management Lessons from the Pioneers of Private Investing by Robert A. Finkel (MBA ’89) with David Greising (McGraw-Hill) Ten... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Finance; Management, Scientific, and Technical Consulting Services; Professional Services

29 Apr 2014
First Look

First Look: April 29

Publications August 2013 Journal of Financial Economics X-CAPM: An Extrapolative Capital Asset Pricing Model By: Barberis, Nicholas, Robin Greenwood, Lawrence Jin, and Andrei Shleifer Abstract—Survey evidence suggests that many investors form beliefs about future... View Details

Keywords: Sean Silverthorne

2007
Working Paper

Is Yours a Learning Organization?

By: Amy Edmondson, David A. Garvin and Francesca Gino

13 Dec 2011
News

Harvard Business School Launches US Competitiveness Project

Management; Robert Z. Lawrence, Harvard Kennedy School; Josh Lerner, HBS; David A. Moss, HBS; Gary P. Pisano, HBS; Jan W. Rivkin, HBS; Michael E. Porter, HBS; William A.... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

01 Oct 2001
News

Finding Their Way

their story? In response to the unexpected — made manifest in challenges and opportunities — lives of meaning and excellence have emerged. Barbara A. Bry Christopher Cox Margaret Hanson Costan Guy de Chazal Peter W. Olson Jeffery E.... View Details

Keywords: Management

2011
Article

Rethinking the MBA: Business Education at a Crossroads

By: Srikant M. Datar, David A. Garvin and Patrick Cullen

The paper seeks to examine major challenges facing MBA programs and to argue that they will have to reconsider their value proposition. It aims to explore effective curricular and programmatic responses as opportunities for MBA programs to innovate. The paper also aims... View Details

Keywords: Business Education; Curriculum and Courses; Innovation and Invention; Problems and Challenges; Value Creation