Year Up - Publications - Faculty & Research

28 Nov 2018
HBS Case

On Target: Rethinking the Retail Website

jimkruger In the mid-1990s, Target was a discount superstore behemoth. The retailer had set itself apart from chief rival Walmart with a focus on more upscale but wallet-friendly fashion and lifestyle lines, spurring double-digit growth by double-digits each View Details

Keywords: by Dina Gerdeman; Retail

28 Sep 2011
Research & Ideas

The Profit Power of Corporate Culture

A: Jim Heskett: One can only speculate on the sources of low job satisfaction. It could be a product of unmet expectations, possibly due to inadequate attention by firms to hiring, training, and subsequent management. Those entering the workforce in the past 10 View Details

Keywords: by Sean Silverthorne

25 Jun 2024
Research & Ideas

How Transparency Sped Innovation in a $13 Billion Wireless Sector

firms and key component suppliers. To create an unusually detailed supply chain, they observed about 4,700 interactions among the firms. “We were looking at a very specific product that didn't even exist 30 years ago,” Greenstein says of... View Details

Keywords: by Jay Fitzgerald; Technology

18 Oct 2022
Research & Ideas

When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions

biases, and these will continue. For instance, a few years ago, Amazon used an algorithm to help them decide who to employ. And the algorithm disproportionally picked men over women because historically, they had hired more men than... View Details

Keywords: by Rachel Layne

12 Aug 2020
Research & Ideas

Why Investors Often Lose When They Sue Their Financial Adviser

Years of bull market bliss gave brokerage clients few reasons to open their account statements—until March. Within one month, stocks in the United States notched their biggest one-day losses—and gains—as mounting fears about COVID-19’s... View Details

Keywords: by Danielle Kost; Financial Services

13 Mar 2023
Research & Ideas

The Power of Personal Connections: How Shared Experiences Boost Performance

percentage points higher in patient satisfaction surveys than specialists with whom the primary care doctor didn’t train, finds new research published in JAMA Internal Medicine. PCPs and specialists who spent their early years together... View Details

Keywords: by Rachel Layne; Health

23 May 2018
Research & Ideas

How to Know If Your Neighborhood Is Being Gentrified

uncomfortable spot of trying to maintain the tricky balance of bolstering economic development without completely killing cultural diversity. Glaeser, Kim, and Luca believe their novel approach, which mashes up data from online platforms... View Details

Keywords: by Dina Gerdeman

15 Sep 2022
Research & Ideas

Looking For a Job? Some LinkedIn Connections Matter More Than Others

broaden opportunities, but not bogging them down with an echo chamber of more than a dozen friends in common. A moderately weak tie might be someone three or four years ahead of a job-seeker in the same industry, whom the job-seeker met... View Details

Keywords: by Michael Blanding

14 Jan 2014
First Look

First Look: January 14

inspired-makes all the more impressive what the design firm IDEO has already achieved. Its help-seeking and help-giving culture is behind the firm's success. But how has IDEO managed to make helping the norm? To answer this question, the authors spent two View Details

Keywords: Sean Silverthorne

02 Feb 2010
First Look

First Look: Feb. 2

capacity to pay. We use a newly created database with state-level fiscal and risk premium data for Brazil states between 1891 and 1930 to show that in Brazilian states that exported commodities that were in high in demand (e.g., rubber and coffee) the state governments... View Details

Keywords: Martha Lagace

19 May 2015
First Look

First Look: May 19

Platform: Business at the Kumbh Mela By: Macomber, John D., and Tarun Khanna Abstract—India's Kumbh Mela, a religious festival occurring once every 12 years at the confluence of the Ganges and Yamuna rivers, attracts over 80 million... View Details

Keywords: Sean Silverthorne

17 Jan 2011
Research & Ideas

Being the Boss

Nineteen years ago, Harvard Business School professor Linda A. Hill wrote the first edition of her book Becoming a Manager, detailing the experiences of several first-year supervisors who were making the daunting transition from star... View Details

Keywords: by Carmen Nobel

14 Jan 2019
Op-Ed

These 4 CEOs Created a New Standard of Leadership

Group to add healthier products to its lineup. When soft drink sales declined in 2010, shareholders criticized PepsiCo’s execution. Nooyi responded by beefing up PepsiCo’s marketing and strengthening her leadership team—but held firm to... View Details

Keywords: by Bill George; Health; Banking; Food & Beverage; Consumer Products

05 Apr 2004
Research & Ideas

Six Ways to Build Trust in Negotiations

of their trustworthiness at the bargaining table. 1. Speak their language Some years ago, an airline that was seeking to go high-tech with its ticketing process invited a number of consulting firms to bid on the project. At the kickoff... View Details

Keywords: by Deepak Malhotra

14 Jun 2021
Op-Ed

When Your Nerves Get the Best of You, Change the Narrative

narrative and turn stressful moments into meaningful ones. Expect to do well How we think about an outcome influences our actual results. This insight has been demonstrated for years through the use of medical placebos. In one study,... View Details

Keywords: by Francesca Gino

03 May 2023
Research & Ideas

Why Confronting Racism in AI 'Creates a Better Future for All of Us'

turns out that the people who created the internet, primarily White men, didn’t classify or tag themselves as anything. This means that when you ask the AI system – which uses information up to the year... View Details

Keywords: by Barbara DeLollis

11 Apr 2022
Research & Ideas

A World of Difference: What Keeps Companies from Becoming More Inclusive

Frances Frei, the UPS Foundation Professor of Service Management, is an expert in the intersection of leadership and inclusion. Francesca Gino, the Tandon Family Professor of Business Administration, studies how people can lead more... View Details

Keywords: by Jen McFarland Flint

15 Oct 2020
Research & Ideas

IT Job Wages Are No Longer 'Exceptional'

including two economic recessions. Smaller cities and rural areas were excluded because of missing data for at least one year during this time period. Using data from the Bureau of Labor Statistics, Greenstein and Cao parsed both the... View Details

Keywords: by Rachel Layne; Information Technology

30 Jun 2015
First Look

First Look: June 30, 2015

(Channelside) LP, a private company. In the early years the cost of water would be almost double the average unit cost the Authority pays at the time of the decision. Is this proposal good policy in the long run to lock in supply and... View Details

Keywords: Carmen Nobel

30 Apr 2020
Book

Fighting Climate Change Requires a New Capitalism

Rebecca Henderson spent her young adult years living two lives. At work, she preached the risks of resisting change to MBA students at the Massachusetts Institute of Technology, drawing on lessons she learned while watching factories close as a management consultant.... View Details

Keywords: by Danielle Kost; Energy

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