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  • All HBS Web  (1,975)
    • People  (5)
    • News  (599)
    • Research  (966)
    • Events  (7)
    • Multimedia  (123)
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Show Results For

  • All HBS Web  (1,975)
    • People  (5)
    • News  (599)
    • Research  (966)
    • Events  (7)
    • Multimedia  (123)
  • Faculty Publications  (442)
← Page 33 of 1,975 Results →
  • Web

Marketing - Faculty & Research

Saathi hardware and software solution to 300 clients, mainly primary and secondary schools in India. The product aimed to improve student engagement and performance, reduce the time it took teachers to develop and grade learning assessments, enable administrators to... View Details
  • 07 Jul 2022
  • HBS Case

How a Multimillion-Dollar Ice Cream Startup Melted Down (and Bounced Back)

pay enough attention to financial discipline and keeping track of cash in and cash out, [which] can get an entrepreneur into trouble.” Even with an average store profitability of 15 percent, and the fact that it was shipping its product... View Details
Keywords: by Pamela Reynolds
  • Web

Business, Government & the International Economy - Faculty & Research

Rithmire, Meg, and David Fagan. "High Stakes: A Framework for Geopolitical Risk Management." Report, U.S. Chamber of Commerce Foundation, Washington, DC, USA, 2025. Tracking the Short-Run Price Impact of U.S. Tariffs By: Alberto Cavallo ,... View Details
  • 2024
  • Working Paper

Navigating Software Vulnerabilities: Eighteen Years of Evidence from Medium and Large U.S. Organizations

By: Raviv Murciano-Goroff, Ran Zhuo and Shane Greenstein
How prevalent are severe software vulnerabilities, how fast do software users respond to the availability of secure versions, and what determines the variance in the installation distribution? Using the largest dataset ever assembled on user updates, tracking server... View Details
Keywords: Cybersecurity; Applications and Software; Technology Adoption; Consumer Behavior
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Murciano-Goroff, Raviv, Ran Zhuo, and Shane Greenstein. "Navigating Software Vulnerabilities: Eighteen Years of Evidence from Medium and Large U.S. Organizations." NBER Working Paper Series, No. 32696, July 2024.
  • Article

Are Self-service Customers Satisfied or Stuck?

By: Ryan W. Buell, Dennis Campbell and Frances X. Frei
This paper investigates the impact of self-service technology (SST) usage on customer satisfaction and retention. Specifically, we disentangle the distinct effects of satisfaction and switching costs as drivers of retention among self-service customers. Our empirical... View Details
Keywords: Service Delivery; Information Technology; Customer Satisfaction; Competition; Cost; Banks and Banking; Behavior; Market Transactions; Management Analysis, Tools, and Techniques
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Buell, Ryan W., Dennis Campbell, and Frances X. Frei. "Are Self-service Customers Satisfied or Stuck?" Production and Operations Management 19, no. 6 (November–December 2010). (Awarded the Decision Sciences Institute Stan Hardy Award for Outstanding Paper Published during 2010 in the Field of Operations Management.)
  • February 2000 (Revised August 2000)
  • Case

Boston.com

By: Thomas R. Eisenmann and Jon K Rust
How aggressively should an incumbent move when developing an online business that threatens its core product? With Internet competitors taking direct aim at the traditional print newspaper business model, the Boston Globe fought back with its own web initiative,... View Details
Keywords: Corporate Entrepreneurship; Decision Making; Change Management; Internet and the Web; Customer Relationship Management; Competitive Strategy; Publishing Industry; Information Technology Industry; United States
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Eisenmann, Thomas R., and Jon K Rust. "Boston.com." Harvard Business School Case 800-165, February 2000. (Revised August 2000.)
  • Fast Answer

Patent terminology: Inventor, Applicant, and Assignee

Strategic application: Identify inventors to recruit for your company, or identify company to acquire Track competitor’s R&D strategies Identify and assess competitors, partners and collaborators  Identify related... View Details
  • 17 Dec 2012
  • Research & Ideas

Teaming in the Twenty-First Century

workforce are expressed," she says. “The most counterproductive thing a manager can do is to come down hard in a punitive manner on a well-intentioned failure.” "There's a growing recognition across all sectors about the importance of speaking up," Edmondson continues.... View Details
Keywords: by Maggie Starvish
  • 2009
  • Report

State of the Region Report 2009: Boosting the Top of Europe

By: Christian H.M. Ketels
The 2009 State of the Region Report, the sixth in this series of annual evaluations of competitiveness and cooperation across the Baltic Sea Region, provides a perspective on the radical change in the economic climate of the Region over the last year. The Report puts... View Details
Keywords: Economic Growth; Financial Crisis; Macroeconomics; Competitive Strategy; Cooperation; Baltic Countries; European Union
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Ketels, Christian H.M. "State of the Region Report 2009: Boosting the Top of Europe." Report Series, Baltic Development Forum, Copenhagen, October 2009.
  • 2007
  • Working Paper

Geography, Poverty and Conflict in Nepal

By: Quy-Toan Do and Lakshmi Iyer
This paper conducts an empirical analysis of the geographic, economic and social factors that contributed to the spread of civil war in Nepal over the period 1996-2006. This within-country analysis complements existing cross-country studies on the same subject. Using a... View Details
Keywords: Geographic Location; War; Poverty; Nepal
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Do, Quy-Toan, and Lakshmi Iyer. "Geography, Poverty and Conflict in Nepal." Harvard Business School Working Paper, No. 07-065, April 2007. (Revised February 2009, previously titled "Poverty, Social Divisions and Conflict in Nepal.")
  • 31 Oct 2022
  • Research & Ideas

Why the Largest Minority Group Faces the Most Hate—and How to Push Back

increased violence and negative attitudes toward any group perceived to be the largest minority. “When the minority group becomes larger, the majority group feels more threatened.” The study, published in August in Nature Human Behaviour, suggests that hate crimes... View Details
Keywords: by Pamela Reynolds
  • Web

South Asia - Global

teachers to develop and grade learning assessments, enable administrators to better track data, and provide parents more insight into their children’s learning. Founder and CEO Pankaj Agarwal initially priced Class Saathi using a one-time... View Details
  • Web

Negotiation, Organizations & Markets - Faculty & Research

the fact that companies have not effectively quantified and tracked the cost stress poses to integral business outcomes. Companies can take charge of the avoidable costs of stress by surveying their workforce and mapping the stress they... View Details
  • Web

New Venture Competition - Alumni

Competition is an annual student and alumni competition sponsored by Harvard Business School's Rock Center for Entrepreneurship and Social Enterprise Initiative and HBS Alumni Relations . The Alumni Track of the competition is open to HBS... View Details
  • 24 Nov 2009
  • First Look

First Look: Nov. 24

  Working PapersWalking the Talk in Multiparty Bargaining: An Experimental Investigation Authors:Kathleen L. McGinn, Katherine L. Milkman, and Markus Nöth Abstract We study the framing effects of communication in multiparty bargaining. Communication has been shown to... View Details
Keywords: Martha Lagace
  • 11 Jan 2007
  • Working Paper Summaries

A Perceptions Framework for Categorizing Inventory Policies in Single-stage Inventory Systems

Keywords: by Noel Watson
  • 2023
  • Chapter

Marketing Through the Machine’s Eyes: Image Analytics and Interpretability

By: Shunyuan Zhang, Flora Feng and Kannan Srinivasan
he growth of social media and the sharing economy is generating abundant unstructured image and video data. Computer vision techniques can derive rich insights from unstructured data and can inform recommendations for increasing profits and consumer utility—if only the... View Details
Keywords: Transparency; Marketing Research; Algorithmic Bias; AI and Machine Learning; Marketing
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Zhang, Shunyuan, Flora Feng, and Kannan Srinivasan. "Marketing Through the Machine’s Eyes: Image Analytics and Interpretability." Chap. 8 in Artificial Intelligence in Marketing. 20, edited by Naresh K. Malhotra, K. Sudhir, and Olivier Toubia, 217–238. Review of Marketing Research. Emerald Publishing Limited, 2023.

    Meeting the Challenge of Corporate Entrepreneurship

    To be competitive, companies must grow innovative new businesses. Corporate entrepreneurship, however, isn't easy. New ventures face innumerable barriers and seldom mesh smoothly with well-established systems, processes, and cultures. Nonetheless, success requires a... View Details

    • 16 May 2023
    • HBS Case

    How KKR Got More by Giving Ownership to the Factory Floor: ‘My Kids Are Going to College!’

    it is so easy to track the productivity of employees,” Rouen says. “One manager can monitor the activity of 30 people but cannot easily motivate all 30.” Do you have authentic executive support? Managers have to change the playbook by... View Details
    Keywords: by Avery Forman
    • 06 Jun 2024
    • Research & Ideas

    How Younger Immigrants Gain an Edge in American Business

    also allowed siblings to join. The authors tracked about 60,000 people, using census data to focus on those who: Were born in Vietnam during years they would have been eligible to immigrate under the law. Arrived in the US between 1989... View Details
    Keywords: by Rachel Layne
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