• 28 Sep 2011
• Research & Ideas

The Profit Power of Corporate Culture

Danish-based facility services provider ISS; or as some combination of the two—typically in a holding company like US-based marketing services provider Omnicom with a number of subsidiaries, each with its... View Details

Keywords: by Sean Silverthorne

• 01 Dec 2023
• News

Thinking Ahead

Lab at the Digital Data Design Institute at Harvard; his research develops tools for machine learning that mitigate bias and enhance privacy. Generative AI poses a greater risk to privacy by its nature, Neel explains. A traditional... View Details

Keywords: Julia Hanna; Illustrations by Chris Gash; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services

• Web

Business & Environment - Faculty & Research

is the defining issue of our times, and it is one that can only be addressed with the active participation of the private sector. However, persuading well-established organizations to act in new ways is never easy. This book is designed... View Details

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Policies, Rules & Guidelines | About

educational and research purposes for which it was designed and prohibits the use of its network to violate the law, including the U.S. Copyright Act. Drone Policy HBS community members have requested information on using UAS or drones on... View Details

• 09 Jan 2012
• Research & Ideas

Location, Location, Location: The Strategy of Place

introduce them in Japan. Unfortunately, Japanese consumers were hooked on a completely different technology, forcing Vodafone to abandon ship after a few rocky years. "Vodafone needed to study the Japanese handset," Alcácer says. "When you enter a market... View Details

Keywords: by Dina Gerdeman

• 01 Feb 2001
• News

What Makes a Good Leader

or intrinsic, such as projects that are designed to be satisfying to the worker in addition to taking the organization where it needs to go." Kanter, whose new book Evolve! deals with leadership challenges when change is threatening,... View Details

Keywords: Management

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Executive Education | Social Enterprise | Harvard Business School

Innovation - Virtual MAR 20-28, 2025 | Virtual Designed to help nonprofit leaders use performance measurement to enhance their organization's ability to achieve their mission, this program explores how participants can use performance... View Details

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Organizational Behavior Curriculum - Faculty & Research

look at successful leaders in action to see how they: Develop a vision of the future. Align the organization behind that vision. Motivate people to achieve the vision. Design effective organizations and change them to achieve superior... View Details

• January 1992 (Revised March 2006)
• Case

The DAG Group

Chris Hackett and Val Rayzman have spent six months after graduating from business school exploring the possibility of building a chain of upscale drycleaners. This fragmented industry looked ripe for an innovative new entrant. Chris and Val have researched the... View Details

Keywords: Strategic Planning; Market Entry and Exit; Entrepreneurship; Acquisition; Service Industry

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Bhide, Amar. "The DAG Group." Harvard Business School Case 392-077, January 1992. (Revised March 2006.)

• 07 Jun 2023
• Blog Post

My One Case: MBA Class of 2023 Looks Back

designed to alleviate burdens for frontline workers. The model—which included elements like scheduling, cross-training, and optimal store layouts—freed up employees to create a better service experience for... View Details

• February 1991 (Revised February 1992)
• Case

Appex Corp.

By: Nitin Nohria

1990 Business Week named Appex Corp. the fastest growing high-technology company in the United States. Appex provided management information systems and intercarrier network services to cellular telephone companies. During its rapid growth, the company went through... View Details

Keywords: Information Technology; Organizational Change and Adaptation; Organizational Design; Management Analysis, Tools, and Techniques; Organizational Culture; Mobile and Wireless Technology; Performance Productivity; Problems and Challenges; Management Practices and Processes; Business Divisions; Information Management; Information Technology Industry; Telecommunications Industry; United States

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Nohria, Nitin. "Appex Corp." Harvard Business School Case 491-082, February 1991. (Revised February 1992.)

• 10 Feb 2015
• First Look

First Look: February 10

  Publications February 2015 RAND Journal of Economics Performance Responses to Competition Across Skill-Levels in Rank Order Tournaments: Field Evidence and Implications for Tournament Design By: Boudreau, Kevin J., Karim R. Lakhani, and... View Details

Keywords: Sean Silverthorne

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Sample Student Projects - Institute For Strategy And Competitiveness

The Offshoring Cluster in Egypt (2009) The Danish Design Cluster (2007) The Philippines Contact Center Cluster (2007) Armenia IT Services Cluster (2006) Karnataka (India) Offshore IT and Business Process... View Details

• September 2001 (Revised May 2006)
• Case

Webvan

Examines Webvan's operations and the processes by which it delivers groceries that were ordered from the Internet to customers' homes. Recounts Webvan's history from founding through early 2001 and concentrates on the unique approaches to warehousing, delivery,... View Details

Keywords: Business Model; Failure; Business Startups; Service Industry; Service Industry

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McAfee, Andrew P., and Mona Ashiya. "Webvan." Harvard Business School Case 602-037, September 2001. (Revised May 2006.)

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Technology & Operations Management Curriculum - Faculty & Research

Wattenberg , Fernanda Viégas Spring 2025 Q4 1.5 Demystifying the Family Enterprise Christina Wing Fall 2024 Q1Q2 3.0 Designing Technology Ventures Thomas Eisenmann , Robert Howe Fall 2024 Q1Q2 3.0 Field Course: Innovating in Health Care,... View Details