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- All HBS Web
(1,014)
- People (1)
- News (150)
- Research (724)
- Multimedia (3)
- Faculty Publications (530)
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- 11 Mar 2008
- First Look
First Look: March 11, 2008
between customized and standardized approaches to care and challenges students to examine their preconceived notions of the social role of a health care delivery organization. Dr. Heidi Behforouz, PACT's director, must decide whether a... View Details
Keywords: Martha Lagace
- 12 Jul 2004
- Research & Ideas
Michael Porter’s Prescription For the High Cost of Health Care
the Federal Employees Health Benefits Program). Health plans could choose to cover more services and treatments for competitive reasons, but they could not be forced to do so by lawsuits. This change would refocus health care expenditures... View Details
- 26 Jan 2004
- Research & Ideas
What Developing-World Companies Teach Us About Innovation
developing countries. As a result, they must rely on the customer-pull approach: finding ways to solve customers' dilemmas without relying on novel science. Many multinationals entering developing countries pay lip service to serving... View Details
- 19 Apr 2004
- Research & Ideas
Ground-Floor Opportunities for Retail in India
the customer." Jain said competition in India includes delivery services that bring items as inexpensive as a Diet Coke to a customer's door in five minutes. "How do you work against that?"... View Details
- 25 Mar 2001
- Research & Ideas
Who Wants to Be an Entrepreneur? [Part II]
reliable, branded beauty services in office parks and hotels, but she focused first on the high-visibility airport market, where customers in transit needed the services she could provide—and might relish... View Details
Keywords: by John S. Rosenberg
- 14 May 2013
- First Look
First Look: May 14
P/E industries, which have a negative valuation change in the year after the investment. 2006 New England Journal of Medicine Leading Clinicians and Clinicians Leading By: Bohmer, Richard M.J. Abstract—More effective models of care View Details
Keywords: Sean Silverthorne
- 02 Jun 2010
- First Look
First Look: June 2
Work Processes Embedding Robert G. Eccles and Thomas H. DavenportHarvard Business School Case 410-084 Since its inception, Cognizant Technology Solutions has placed a high priority on knowledge management because its global delivery model... View Details
Keywords: Martha Lagace
- 28 May 2008
- First Look
First Look: May 28, 2008
manufacturing compliance services company to the U.K. and Europe. He has to decide whether to hire Wayne Snelgrove and how to define the scope of his responsibilities. Purchase the case:... View Details
Keywords: Martha Lagace
- June 2010 (Revised December 2010)
- Case
Hôpital de Pontoise
By: Richard M.J. Bohmer, Daniela Beyersdorfer and Simon Harrow
In 2010, Andre Razafindranaly, managing director of a large French public hospital, considers which organizational structure will help them adjust to the changing health sector environment. The move from global budget to activity-based funding has led his and many... View Details
Keywords: Activity Based Costing and Management; Governance Controls; Governing Rules, Regulations, and Reforms; Health Care and Treatment; Leading Change; Service Delivery; Organizational Change and Adaptation; Organizational Structure; Health Industry; France
Bohmer, Richard M.J., Daniela Beyersdorfer, and Simon Harrow. "Hôpital de Pontoise." Harvard Business School Case 610-100, June 2010. (Revised December 2010.)
- 06 May 2015
- What Do You Think?
Are You Ready for Personalized Predictive Analytics?
such as the new iWatch, and I'm offered a service that will alert my doctor of any health abnormalities via the device , I'm going to agree to that. My health will win out over privacy in that case." We have learned to live with and... View Details
Keywords: by James Heskett
- 29 Sep 2015
- First Look
September 29, 2015
traces the evolution of the Internet from government ownership to privatization to the commercial Internet we know today. This is a story of innovation from the edges. Greenstein shows how mainstream service providers that had... View Details
Keywords: Sean Silverthorne
- 21 Aug 2000
- Research & Ideas
Faculty Research Looks to Latin America
between the service delivery process, human resources and marketing policy, and on how these factors interact to affect service quality. Current research, with Professor... View Details
Keywords: by Martha Lagace
- 20 Dec 2004
- Research & Ideas
How an Order Views Your Company
none waits 5. Order selection and prioritization some waits 6. Scheduling none accepts delivery 7. Fulfillment none pays 8. Billing none negotiates Returns and claims some complains Postsales service none View Details
Keywords: by Sarah Jane Johnston
- 07 Mar 2017
- First Look
First Look at New Research, March 7
Abstract—Himachal Pradesh outperforms other Indian states in implementing universal primary education. Through comparative field research, this article finds that bureaucratic norms—unwritten rules that guide public officials—influence how well state agencies deliver... View Details
Keywords: Sean Silverthorne
- 26 Jun 2000
- Research & Ideas
What’s an Internet Business Model? Ask a Health Care Professional
either." CareGroup, as an "integrated delivery group," gives patients and physicians within the network an ability to conduct a myriad of activities online. These tasks can range from refilling prescriptions to accessing personal MRI... View Details
- 13 Dec 2006
- Research & Ideas
Improving Public Health for the Poor
low cost or a business providing goods or services that end or reduce respiratory ailments. Bringing together public healthcare and market forces "could have huge impact," says Chu. That feeling was underscored by Chu's own... View Details
- 01 Apr 2015
- Research & Ideas
The Slow, Steady Battle to Fix Cancer Care
Developed in 2006, the Value-Based Health Care Delivery strategy includes a seven-part agenda to restructure health care. Part one calls for creating "integrated practice units," each organized around a particular medical... View Details
- 10 Nov 2015
- First Look
November 10, 2015
employee at Google's London office, Markus Berger, was thinking whether he should quit his job and go after his dream of becoming an entrepreneur. Berger's idea was to create Dinr, a company that would offer an upscale food ingredient View Details
Keywords: Sean Silverthorne
- 28 Jun 2004
- Research & Ideas
Microfinance: A Way Out for the Poor
very fundamental is happening to business," Chu told the alums. "We are, I think, at a new frontier. Until now business was defined by the goods and services we provided to two billion people—people in the first world and the... View Details
Keywords: by Martha Lagace
- 16 Jul 2008
- Op-Ed
What Should Employers Do about Health Care?
delivery reveals some powerful, and ultimately optimistic, principles. First, the best way truly to reduce health care cost is to improve its quality—better diagnoses, more timely treatment, less invasive methods, getting the right... View Details