Reports - Publications - Faculty & Research

16 Dec 2020
Video

On-Demand Workforce: Segment 1

14 Sep 2016
Research & Ideas

Web Surfers Have a Schedule and Stick to It

households has been high for years, that number still increased, reported Boik, Greenstein, and Prince. In 2007, nearly 62 million households had access to broadband; in 2013, that number has risen to 73 million, with the majority of... View Details

Keywords: by Julia Hanna; Retail; Web Services

03 Nov 2015
News

Marketers Should Pay Attention to fMRI

07 Jul 2017
News

New Managers Should Focus on Helping Their Teams, Not Pleasing Their Bosses

18 Dec 2019
News

Harvard Study on Economy Recovery Squandered

06 May 2019
News

What every first-time CEO should know

18 Jan 2012
News

HBS survey: U.S. losing jobs to overseas as competitiveness slips

05 Jun 2014
Research & Ideas

Fixing the ‘I Hate Work’ Blues

of managers. The best way to address this is to widen the span of control for everyone between the CEO and first-line employees. Instead of six to 12 direct reports, all managers should have 15 to 20 people reporting to them. For many... View Details

Keywords: by Bill George

George Serafeim

George Serafeim is the Charles M. Williams Professor of Business Administration at Harvard Business School, where he co-leads the Climate and Sustainability Impact Lab within the Digital, Data, and Design Institute. He teaches the MBA course “Risks, Opportunities,... View Details

Keywords: asset management; insurance industry; automobiles; industrial goods; fashion; food; green technology

December 2011 (Revised April 2012)
Case

Pierre Frankel in Moscow (A): Unfreezing Change

By: Rosabeth Moss Kanter and Matthew Bird

A young and upcoming French executive in a global technology company is sent to Moscow as deputy managing director to turn around the Russia subsidiary. He must report to the subsidiary's managing director (a large reason for the organization's underperformance) and to... View Details

Keywords: Organizational Change and Adaptation; Selection and Staffing; Change Management; Restructuring; Cross-Cultural and Cross-Border Issues; Moscow

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07 Mar 2005
Research & Ideas

The Rise of Innovation in Asia

Although Asian countries have been able to use cost advantages and software coding prowess to attract outsource business from around the world, the region is quickly moving up the value chain to challenge America's leadership in innovation. Or, as HBS professor Warren... View Details

Keywords: by Sean Silverthorne

September 2005 (Revised February 2007)
Case

Angels and Devils: Best Buy's New Customer Approach (A)

By: Anita Elberse, John T. Gourville and Das Narayandas

In November 2004, The Wall Street Journal reported that consumer electronics retailer Best Buy's new customer approach was to shun the "devils" among its customers. The "customer centricity" initiative, which was led by Best Buy's CEO Brad Anderson, was based on an... View Details

Keywords: History; Customer Relationship Management; Opportunities; Marketing Strategy; Leadership Style; Problems and Challenges; Growth and Development Strategy; Retail Industry; Electronics Industry

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March 2023
Case

Roche: ESG and Access to Healthcare

By: George Serafeim, Susanna Gallani and Benjamin Maletta

In May 2022, Roche Group, one of the largest healthcare companies in the world, hosted its first ESG investor event focused exclusively on its efforts to impact access to healthcare. While Roche had recently set an ambitious goal to double the number of patients that... View Details

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2024
Working Paper

What Is Newsworthy? Theory and Evidence

By: Luis Armona, Matthew Gentzkow, Emir Kamenica and Jesse M. Shapiro

We study newsworthiness in theory and practice. We focus on situations in which a news outlet observes the realization of a state of the world and must decide whether to report the realization to a consumer who pays an opportunity cost to consume the report. The... View Details

Keywords: News; Mathematical Methods; Prejudice and Bias; Media and Broadcasting Industry

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12 Mar 2012
News

Crowded at the Top: The Rise of the Functional Manager

Feb 2014
Report

Partial Credit: How America’s School Superintendents See Business as a Partner

This report presents the findings of the first-ever national survey of school superintendents on U.S. competitiveness and the role of business in improving education outcomes in the U.S., including specific actions that business leaders... View Details

October 1993
Supplement

United Way of America: Governance in the Nonprofit Sector (B), Kenneth W. Dam Becomes Interim President

By: Jay W. Lorsch

Analyzes the measures taken by the United Way of America (UWA) and its board of governors in response to the 1992 Washington Post reports that lead to the UWA scandal. View Details

Keywords: Crime and Corruption; Governance; Governing and Advisory Boards; Newspapers; Nonprofit Organizations; United States

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