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  • 16 Dec 2014
  • First Look

First Look: December 16

money-maximizing evaluation procedure. Our findings are compatible with a behavioral model of information processing and with the System 1/System 2 distinction in behavioral decision research where people have two distinct modes of... View Details
Keywords: Sean Silverthorne
  • 28 Jun 2016
  • First Look

June 28, 2016

businesses that scale undergo a graduation process in which they meet the varying expectations of multiple organizational resource providers. At the unit level, they convince established core units that the potential value from combining... View Details
Keywords: Sean Silverthorne
  • 15 Jan 2013
  • First Look

First Look: January 15

Medical City Edmondson, Amy C., Sydney Ribot, and Tiona ZuzulHarvard Business School Case 613-022 Describes Lake Nona, a 7,000-acre residential and research cluster in central Florida, and its process and innovation culture, and Lake Nona... View Details
Keywords: Sean Silverthorne
  • April 2024 (Revised July 2024)
  • Case

Unleashing Human Magic at Best Buy

By: Leonard A. Schlesinger, Sunil Gupta and Amram Migdal
The case examines the transformation of Best Buy under CEO Hubert Joly's leadership from 2012. Facing significant business challenges, including competition from online and physical retailers, Joly implemented the "Renew Blue" turnaround strategy, which focused on... View Details
Keywords: Change Management; Transformation; Transition; Communication Intention and Meaning; Communication Strategy; Customer Focus and Relationships; Health Care and Treatment; Digital Transformation; Digital Strategy; Job Cuts and Outsourcing; Labor; Leadership Development; Leadership Style; Leading Change; Management Practices and Processes; Management Style; Business or Company Management; Crisis Management; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Failure; Success; Personal Development and Career; Strategic Planning; Adaptation; Competition; Alignment; Business Strategy; Retail Industry; Minneapolis; Minnesota; United States
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Schlesinger, Leonard A., Sunil Gupta, and Amram Migdal. "Unleashing Human Magic at Best Buy." Harvard Business School Case 524-072, April 2024. (Revised July 2024.)
  • 02 Jun 2009
  • First Look

First Look: June 2, 2009

selection processes help organizations adapt in the face of technological and market changes. We show how this process, along with the concepts of organizational ambidexterity and dynamic capabilities, may help organizations survive over... View Details
Keywords: Martha Lagace
  • 11 Oct 2006
  • Research & Ideas

The Success of Reverse Leveraged Buyouts

cannot prove this, my suspicion is that in many cases, the groups are less effective in reshaping the processes and systems of these companies, stemming largely from the fact that they have worked with management for so much shorter a... View Details
Keywords: by Sean Silverthorne; Banking; Financial Services
  • 06 Nov 2007
  • First Look

First Look: November 6, 2007

earlier than when the match was operating. It became customary for GI program directors to make very short offers, rarely exceeding two weeks and often much shorter. Consequently many potential fellows had to accept positions before they finished their View Details
Keywords: Sean Silverthorne
  • 24 Jul 2006
  • Research & Ideas

How Kayak Users Built a New Industry

the dynamics of these types of markets, and to plan their business strategies accordingly." In this interview, Baldwin discusses the research and its implications for entrepreneurs who would like to become their own user innovators.... View Details
Keywords: by Sean Silverthorne; Entertainment & Recreation
  • 05 Feb 2009
  • What Do You Think?

Why Can’t We Figure Out How to Select Leaders?

research and practice that can guide and improve the selection process and its outcomes. Their message was: "We know how to do it. And here's how." As Al Shealy commented, "The research isn't being used." Dan Erwin... View Details
Keywords: by Jim Heskett
  • 10 Feb 2009
  • First Look

First Look: February 10, 2009

process in the event of failure. Download the paper: http://www.hbs.edu/research/pdf/09-087.pdf   Cases & Course MaterialsAltoona State Investment Board: December 2008 Harvard Business School Case 809-095 Rod Calhoun, the head of the... View Details
Keywords: Martha Lagace
  • 01 Aug 2008
  • What Do You Think?

Has the Time Come for “Stretch” in Management?

Summing Up Stretch—its meaning, uses, and pitfalls—could fill a book, judging from responses to this month's column. First, there appears to be limited agreement about what stretch is and how it works. Some saw it as a variation on long-range planning. Others saw it as... View Details
Keywords: by Jim Heskett
  • 12 Oct 1999
  • Research & Ideas

Building Competitive Advantage Through Operations

It's the set of processes that transforms either materials or information into a product or service. EE: How has this definition evolved over the past decade? Upton: There have been some exciting changes in recent years. First, operations... View Details
Keywords: by Staff
  • 05 Feb 2013
  • First Look

First Look: Feb. 5

perhaps extremely severe, that are routine because they can be anticipated and prepared for) and "true crises" (which, because of significant novelty, cannot be dealt with exclusively by pre-determined emergency plans and... View Details
Keywords: Sean Silverthorne
  • 09 Sep 2008
  • First Look

First Look: September 9, 2008

portals including PoliceLink, NursingLink, TechCommunity, and IndiaOn. While the company was well ahead of its original plan to release four portals in 2007, Michel still faced a number of challenges. He had learned a great deal from... View Details
Keywords: Sean Silverthorne
  • 14 Apr 2008
  • Research & Ideas

The Surprising Right Fit for Software Testing

our son had autism spectrum disorder, a lifelong handicap with no cure or treatment, we knew that all our plans needed to change. We needed to accept that." "The business model is tricky for a CEO." ASD is not a single... View Details
Keywords: by Martha Lagace; Video Game; Web Services; Computer
  • 02 May 2011
  • Research & Ideas

Casino Payoff: Hands-Off Management Works Best

host's local knowledge and experience, reinforced by a less-controlled management apparatus, is an invaluable asset for the specific property and should play a key role in the decision-making process for the employees. "What's interesting... View Details
Keywords: by Dennis Fisher; Entertainment & Recreation
  • 09 Feb 2016
  • First Look

February 9, 2016

most sales compensation plans (about 70%, according to surveys) incentivize volume independent of the type of sale or cost-to-serve different customers. This is ineffective deal management and, to avoid this, some firms establish a... View Details
Keywords: Sean Silverthorne
  • 29 May 2006
  • Research & Ideas

Why CEOs Are Not Plug-and-Play

competitive, and yet Fresco's attention was diverted by investments in technology and Web presence, as well as by acquisitions meant to diversify the company's portfolio. After the carmaker slid into a protracted liquidity crisis, Fresco and his board supported a... View Details
Keywords: by Boris Groysberg, Andrew N. McLean & Nitin Nohria; Employment
  • 21 Oct 2014
  • First Look

First Look: October 21

their core differ in their approaches to identity (how they think about sustainability), strategy (how they plan for sustainability), and design (how they act toward sustainability). Advocating a holistic approach to these three... View Details
Keywords: Sean Silverthorne
  • 08 Mar 2011
  • First Look

First Look: March 8

Cases & Course MaterialsGLOBIS Mukti Khaire, Akiko Kanno, and Nobuo SatoHarvard Business School Case 811-061 Yoshito Hori, dean of the Graduate School of Management, GLOBIS University, was planning to launch a full-time English MBA... View Details
Keywords: Sean Silverthorne
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