Operational Risk - Publications - Faculty & Research

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HBS - Key Metrics

2022 Annual Report From The Dean Key Metrics Financials PDF Downloads Key Metrics Financials (in millions) 2022 2021 2020 2019 Revenues $966 $805 $861 $925 Expenses 908 779 831 821 Cash from Operations 58 26 30 104 Capital Investments 43... View Details

12 Mar 2021
News

My Favorite Case

team—and everything they owned was riding on Carter Racing having a successful season. But after their car had suffered engine failure in several of their last outings, BJ Carter has an hour to decide whether or not to risk their existing... View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

21 Oct 2015
Research & Ideas

How to Predict if a New Business Idea is Any Good

Operations Management unit at Harvard Business School. “They didn’t know it would turn out to be a multibillion dollar industry.” “By definition, when an investor makes an investment, it changes the probability of success” In a new... View Details

Keywords: by Michael Blanding; Accommodations; Financial Services

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Electricity - Business & Environment

especially vulnerable to the impacts of climate change: hurricanes, wildfires, and sea level rise pose immense risks for the reliable delivery of electricity. As one example, restoring electric power in Puerto Rico following Hurricane... View Details

17 Jan 2019
Blog Post

MBA Curriculum Spotlight: Short Intensive Programs (SIPs)

choices. Sometimes, even financially savvy HBS graduates overlook important opportunities to reduce risks during these life events or they make poor choices that are hard to unwind. Other financial decisions such as protecting assets... View Details

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

rapidly leveraging new ways of doing things, both from an operational and commercial standpoint, quickly became a number one priority. Keeping up to date with the latest governmental information was a useful starting point for many, but... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

February 2009 (Revised March 2013)
Case

Shanghai Diligence Law Firm (A)

By: Robert G. Eccles and Catherine Zhang

Shanghai Diligence Law Firm, started in January 2006, is a rapidly growing law firm in China's burgeoning legal services market. In addition to the usual challenges facing all professional service firms (picking and retaining talent and building a desired client... View Details

Keywords: Business Startups; Compensation and Benefits; Retention; Growth and Development Strategy; Service Operations; Motivation and Incentives; Legal Services Industry; China

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14 Jun 2010
Research & Ideas

The Hard Work of Measuring Social Impact

you're trying to achieve," he states. "That's affected by two things: your theory of change and your operational strategy." A theory of change is an organization's rationale for how its actions will ultimately lead to the achievement of... View Details

Keywords: by Julia Hanna

March 2024 (Revised May 2024)
Case

Amperity: First-Party Data at a Crossroads

By: Elie Ofek, Hema Yoganarasimhan and Alexis Lefort

In the summer of 2023, Amperity management was facing a critical decision on its future direction. Given the dramatic changes occurring within the digital advertising ecosystem, as concerns over consumer privacy placed limits on the ability to engage in third-party... View Details

Keywords: AI and Machine Learning; Technology Adoption; Business Strategy; Digital Marketing; Price; Product; Business or Company Management; Advertising Industry

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Case Studies - Social Impact Collaboratory

next? Key Themes: As a public pension plan, CalSTRS operates in the context of a complex array of stakeholders, who from time to time push for divestment or other values-driven investment decisions. And yet, as a fiduciary, CalSTRS must... View Details

22 May 2018
First Look

New Research and Ideas, May 22, 2018

exit, output, and R&D. Taxing the continued operation of incumbents can lead to sizable gains (of the order of 1.4% improvement in welfare) by encouraging exit of less productive firms and freeing up skilled labor to be used for... View Details

Keywords: Dina Gerdeman

11 Mar 2014
First Look

First Look: March 11

particularly strongly and to construct risk indicators to predict taxpayers' responses. We show results from an application in Chile and describe lessons learned during the implementation. August 2013 JAMA Surgery Informal Peer... View Details

Keywords: Sean Silverthorne

05 Mar 2019
First Look

New Research and Ideas, March 5, 2019

forthcoming Journal of Financial and Quantitative Analysis Leverage and the Beta Anomaly By: Baker, Malcolm, Mathias F. Hoeyer, and Jeffrey Wurgler Abstract— The well-known weak empirical relationship between beta risk and the cost of... View Details

Keywords: Dina Gerdeman

12 Jun 2012
First Look

First Look: June 12

eliminated or avoided. Examples are the risks from employees' and managers' unauthorized, unethical, or inappropriate actions and the risks from breakdowns in routine View Details

Keywords: Sean Silverthorne

11 May 2009
Research & Ideas

The IT Leader’s Hero Quest

a context apart from the complexity and sensitivity of their own company; this allows executives to engage in important discussions about, for example, risk trade-offs and relationships with peers, subjects that might be too sensitive in... View Details

Keywords: by Martha Lagace

14 Sep 2023
Blog Post

MBAs Accelerate Their Social Enterprise Ventures

investments. Through Solara’s IoT-enabled systems with dynamic pricing, digital payments, and booking features, farmers can operate their own irrigation businesses, serving their non-pump owning neighbors water at rates below current... View Details

18 Dec 2013
HBS Case

Lessons from the Lance Armstrong Cheating Scandal

career in jeopardy—he betrayed millions of people who believed in him, and risked the reputations and careers of teammates in order to win personal glory. "Once he decides to cheat, it is not just about him, he needs to create this... View Details

Keywords: by Michael Blanding; Sports

17 Aug 2021
Op-Ed

Dispensing Justice: The Case for Legalizing Cannabis Nationally

Insurance Corporation—if they participate in a federal offense. Because cannabis businesses operate in a penumbra of selective state legitimacy, but face federal illegitimacy, banks are extremely chary about extending capital to them.... View Details

Keywords: by Ashish Nanda and Tabatha Robinson

29 Sep 2021
Research & Ideas

For Entrepreneurs, Blown Deadlines Can Crush Big Ideas

One might expect first-time entrepreneurs to pick up speed as they churn out more products, but new research finds that nascent firms typically launch second products six weeks later than originally planned. What’s more, with each successive product, delays continue to... View Details

Keywords: by Rachel Layne

February 2025 (Revised April 2025)
Case

Institutional Neutrality, Restraint or Convenience?

By: Clayton S. Rose, Nicole Zelazko and Alexis Lefort

In the fall of 2023 and winter of 2024, college campuses across the U.S. experienced protests and encampments in the aftermath of the October 7, 2023 terrorist attack on Israel by the Islamist militant group Hamas, and Israel’s subsequent invasion of Gaza. These... View Details