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  • 05 Aug 2014
  • First Look

First Look: August 5

  Publications August 2014 Journal of Experimental Psychology: General Emodiversity and the Emotional Ecosystem By: Quoidbach, Jordi, June Gruber, Moïra Mikolajczak, Alexsandr Kogan, Ilios Kotsou, and Michael I. Norton Abstract—Bridging psychological research exploring... View Details
Keywords: Sean Silverthorne
  • 24 Feb 2014
  • Research & Ideas

Busting Six Myths About Customer Loyalty Programs

Airlines, casinos, and hotels can offer significant rewards to their loyal customers because they often operate with substantial overcapacity. Rewards based on this overcapacity, such as air miles or stays in hotels and resorts, are... View Details
Keywords: by Marcel Corstjens & Rajiv Lal; Retail; Consumer Products
  • 04 Jun 2007
  • Research & Ideas

Is Health Care Making You Better—or Dead?

for this to happen. Q: There's an interesting phenomenon going on, and that's basically outsourcing fairly complex surgeries to India for much cheaper prices. Does this actually pose a threat to the institutionalized health care system at... View Details
Keywords: by Sean Silverthorne; Health
  • 08 Feb 2011
  • First Look

First Look: Feb. 8

customers to deliver services in a rapidly changing, uncertain, and complex environment (e.g., hospitals)—play an important role in the economy. Organizational learning studies in these settings have largely investigated autonomous... View Details
Keywords: Sean Silverthorne
  • 26 Jun 2012
  • First Look

First Look: June 26

rates to those facing high tax rates. Evidence from the worldwide operations of U.S. multinational firms indicates that affiliates in low-tax jurisdictions use trade credit to lend, whereas those in high-tax jurisdictions use trade credit... View Details
Keywords: Sean Silverthorne
  • 14 Nov 2017
  • First Look

New Research and Ideas: November 14, 2017

trainees how to assemble an aircraft wing—and has cut the time it takes them to do that task by 35%. At GE, factory workers have achieved a similar gain in efficiency by using voice commands in AR experiences to perform complex wiring. AR... View Details
Keywords: Carmen Nobel
  • 28 Sep 2009
  • Research & Ideas

Improving Accountability at the World Bank

Herz, he wrote the HBS working paper "Accountability in Complex Organizations: World Bank Responses to Civil Society" [PDF]. An abridged version of Ebrahim's testimony follows. (The entire testimony is available as a PDF).... View Details
Keywords: by Alnoor Ebrahim
  • 17 Mar 2022
  • Research & Ideas

Navigating Tradeoffs: How Purpose Becomes a Company's ‘Lighthouse in the Storm’

operational inefficiencies in recycling facilities, which can’t recycle compostable plastic. After months of research and analysis, Puri and his team resolved to package their produce in #1 PET plastic, the type most universally accepted... View Details
Keywords: by Ranjay Gulati
  • 26 Apr 2011
  • First Look

First Look: April 26

be more complex than previously thought. While fervent believers benefit from their involvement, those with weaker beliefs are actually less happy than those who do not ascribe to any religion—atheists and agnostics. These results may... View Details
Keywords: Sean Silverthorne
  • 15 Sep 2008
  • Research & Ideas

The Coming Transformation of Social Enterprise

many people came into the program, and what benefits did they get? And then the even bigger question beyond cost efficiency and effectiveness is, what impact did the organization have? Granted it is very complex to get all the way to that... View Details
Keywords: by Roger Thompson
  • 17 Aug 2010
  • First Look

First Look: August 17

Gambro employees are suspicious of Thiry's authenticity and critical of DaVita's arguably eccentric culture-Thiry is considering whether to impose DaVita's culture on the new arrivals, or just allow Gambro to operate independently for a... View Details
Keywords: Martha Lagace
  • 03 Nov 2009
  • First Look

First Look: Nov. 3

innovation, the team knew it was necessary to stand back and look at the big picture—to see how IBM worked now and operate it at its best in order to understand the gaps, dilemmas, and opportunities. Purchase this case:... View Details
Keywords: Martha Lagace
  • 25 Jul 2017
  • First Look

First Look at New Research and Ideas: July 25, 2017

cast may deviate dramatically from pure QV predictions because of the complex and refined nature of equilibrium play. Most plausibly, voting behavior and outcomes would be determined predominately by social and psychological forces, would... View Details
Keywords: Carmen Nobel
  • 01 Feb 2011
  • First Look

First Look: Feb. 1

Edmondson, and Yi Kwan ChuHarvard Business School Case 411-040 This case illustrates the complexity and importance of hiring decisions in the Chinese operation of a global design and innovation firm.... View Details
  • 12 Mar 2013
  • First Look

First Look: March 12

sellers face a fundamental strategy decision: Should they be resellers (like supermarkets), acquiring and then reselling products or services? Should they operate as multisided platforms (like eBay), connecting buyers and sellers without... View Details
Keywords: Sean Silverthorne
  • 12 Oct 2011
  • First Look

First Look: October 12

2011) Abstract Organizational culture-the shared assumptions, values, and behaviors that determine "how we do things around here"-can be measured and shaped. In organizations with large numbers of customer-facing employees, it can account for up to half of... View Details
Keywords: Sean Silverthorne
  • 11 Dec 2007
  • First Look

First Look: December 11, 2007

primary goals are to (a) develop and validate an interdisciplinary multidimensional model, which focuses on the complex interrelationships among requirements workflow related risk factors, individual, team and organizational competencies,... View Details
Keywords: Martha Lagace
  • 26 Feb 2008
  • First Look

First Look: February 26, 2008

the complex pattern of correlation has implications for managerial actions regarding targeting and optimal discounting. We find that retailers can make misleading inferences about the impact of targeted discounts when they ignore... View Details
Keywords: Martha Lagace
  • 22 Dec 2015
  • First Look

December 22, 2015

competitive landscape, Cineplanet, the leading movie cinema chain in Peru, hired a team of IDEO designers to reinvent the movie-going experience for Peruvians. Cineplanet’s management team wishes to better align the company’s operating... View Details
Keywords: Carmen Nobel
  • 23 Mar 2010
  • First Look

First Look: March 23

unique two-sided innovation platform consisting of a global community of over 225,000 developers who compete to write software modules for its over 40 clients. Provides details of a unique innovation platform where complex software is... View Details
Keywords: Martha Lagace

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