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Show Results For
- All HBS Web
(1,049)
- News (346)
- Research (613)
- Events (1)
- Multimedia (7)
- Faculty Publications (338)
- 01 Sep 2017
- News
The Big Business of Returns
(illustration by Chris Philpot) Sources: (1) National Retail Federation; (2) Industry analyst Kurt Salmon; (3) Inbound Logistics; (4) B-Stock Solutions View Details
- 10 Jul 2017
- Op-Ed
Op-Ed: It’s a Bad Idea to Ban Customers From Recording Videos
Now, the evidence is quickly posted to social media for the world to critique—potentially blown out of proportion. “If a customer feels strongly enough to make a recording and perhaps tell friends, that’s a problem a smart retailer would... View Details
- 26 Oct 2015
- News
Ron Johnson’s Post-Penney’s Rebirth
The November issue of Fast Company has a profile of Ron Johnson (MBA 1984)—former Apple retail guru and JC Penney CEO. Johnson’s now at the helm of a consumer electronics startup, Enjoy, that focuses on personal service interactions with... View Details
- 01 Dec 2022
- News
3-Minute Briefing: Yla Eason (MBA 1977)
in June, when retailers had made their purchasing decisions in February. Sales is often about education. I asked chain retailers where they were selling dark pantyhose and makeup for brown skin, then... View Details
- 30 Jan 2012
- News
Shopping Around
Calabrese: "Never mistake motion for action." Courtesy Julia Calabrese A commercial real-estate mogul who quotes Hemingway? That would be Julia Calabrese (OPM 22, 1995), CEO at London-based McArthurGlen Group UK Ltd., a leading owner, manager, and developer of designer... View Details
- 01 Sep 2013
- News
Geisha Secrets
in stores such as Henri Bendel and Barneys. "I hope I can create something that lives beyond me," Tsai told the South China Morning Post (April 23, 2013). "I hope I can do something that my daughter will be proud of one day." View Details
- 28 Feb 2014
- News
The First Five Years: Omowale Casselle (MBA 2009)
the expectations of our consumers, retailers, and brand partners. "In addition to managing our product lines, I also lead our operations team, which means that I make sure that each retail partner (Walmart, Walgreens, Kroger, and Meijer)... View Details
- 01 Dec 2009
- News
Downhill Re-Boot
remains to be seen is whether buyers will pony up the suggested retail price of $1,295 per pair. Hanson, a pioneer of the rear-entry boot, acknowledges that “in this very, very difficult economy,” there is “some skepticism around making... View Details
- 01 Dec 2014
- News
Dressing by Number
More Retail Revolutions Manufacturing Makeup on Demand Although it isn’t available yet, Mink, a 3D home printer that produces custom makeup, has already made serial inventor Grace Choi (MBA 2013) a cosmetics celebrity. Katrina Lake knew... View Details
- 01 Jun 2014
- News
A Look at Olook
partnerships with everyone from fashion designer André Lima to Princess Paola d'Orléans-Bragança, a descendant of Brazil's colonial royal family. Online retail has proved to be a healthy market. Brazilian research firm e-bit estimates... View Details
- 01 Sep 2010
- News
Online Fashionistas
MAYBANK AND WILSON: Doing well while looking good. Courtesy Gilt Groupe Cofounded in 2007 by Alexandra Wilkis Wilson (MBA ’04), formerly of Louis Vuitton and Bulgari, and ex-eBayer Alexis Maybank (MBA ’04), Gilt Groupe is an online, members-only, luxury View Details
- 30 Jul 2019
- News
Turning Around Tesco
The British-based grocery chain Tesco—the third-largest retailer in the world—recently marked its 100th anniversary with a record-setting, 30-hour dance relay in Wembley Stadium. There were other reasons to celebrate, too: The chain is... View Details
- 01 Dec 2013
- News
Len Schlesinger Returns
other. Right now I feel very much like a kid in a candy store who is trying not to overeat. What are you looking forward to working on? I continue to be intrigued by the role of entrepreneurial activity inside large corporations. Right... View Details
- 28 Jul 2014
- Research & Ideas
Eyes Shut: The Consequences of Not Noticing
product safety expert, and we have a shared interest in what keeps safer products from reaching the market and what keeps less safe products on store shelves. In 2002 she wrote: As the world's largest View Details
- 01 Jun 2025
- News
Editor’s Letter
In 1984, I took my babysitting money to the Sam Goody store at the Short Hills Mall and purchased a copy of Bruce Springsteen’s Born in the U.S.A., on LP. It was the best-selling album of the year and, for a kid growing up in New Jersey,... View Details
- 07 Aug 2006
- Research & Ideas
Whatever Happened to Caveat Emptor?
faced. There is also a second cause, one that has its roots in the changing shopping experience. During the 1960s, European retailing began moving away from personalized service and toward new self-service sales formats. Abetted by the... View Details
- 09 Jul 2008
- Research & Ideas
Starbucks’ Lessons for Premium Brands
Starbucks' announcement that it will close 600 stores in the United States is a long-overdue admission that there are limits to growth. In February 2007, a leaked internal memo written by founder Howard Schultz showed that he recognized... View Details
- 01 Sep 2004
- News
Stiletto Science
feet.” Or, as Hughes described it, “A shoe you can think in.” Hughes is chairman of HBN Shoe, which owns Insolia, a biomechanically correct design that’s built into a heeled shoe and can’t be seen when the shoe is being worn. Nordstrom is currently the only View Details
Beatrice F. Auerbach
In 1938, when Auerbach became president of G. Fox & Company, it is almost certain that she was the only female president of a major department store in the U.S. Auerbach was a pioneer in a number of fair employment practices,... View Details
Keywords: Retail