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Show Results For
- All HBS Web
(1,202)
- News (203)
- Research (864)
- Events (2)
- Multimedia (2)
- Faculty Publications (382)
- 01 Dec 2008
- News
Lack of Energy: The Problem of Human Inertia
of the Negotiation, Organizations & Markets unit. In a democracy of citizens and taxpayers, such dithering largely comes down to a human foible. “When present losses loom larger than future gains,” states Bazerman, “we fail to act in time... View Details
- 01 Jun 2014
- News
Net Gains
the league, which includes everything from marketing communications to information technology to pure international business. It's this last responsibility that has Tatum really animated. "When you look at the opportunity we have to grow... View Details
Keywords: Dan Morrell
- 26 Mar 2008
- First Look
First Look: March 26, 2008
(revised March 2008) Abstract Using a sample of 620 non-binding, majority-vote (MV) shareholder proposals between 1997 and 2004, we analyze the frequency, determinants and consequences of boards' implementation decisions. The frequency of... View Details
Keywords: Martha Lagace
- 06 May 2002
- Research & Ideas
A Toolkit for Customer Innovation
manufacturer required. Indeed, the trend toward customers as innovators has the power to completely transform industries. In the semiconductor business, it has led to a custom-chip market that has grown to more than $15 billion. The... View Details
Keywords: by Stefan Thomke & Eric Von Hippel
- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer Data—Use It
top players' market share declined more than 10 percent. Not surprisingly, many executives' faith in CRM has waned. In a 2001 Bain & Co. survey of the 25 most popular management tools, CRM was ranked near the bottom. In a follow-up... View Details
Keywords: by Jean Ayers
- 11 Nov 2013
- Research & Ideas
A Smarter Way to Reduce Customer Defections
Companies spend significant sums to acquire customers. Once hooked, marketers protect those investments by attempting to keep patrons happy, engaged, and most of all, loyal. Reducing customer attrition, or "churn" in View Details
- 19 Mar 2006
- Research & Ideas
Unlocking Your Investment Capital
a powerful tool for value creation. For senior management neither to understand the risks being taken by the firm nor to understand how the risks that were selected not to be taken are being eliminated is to delegate a crucial part of View Details
- 04 Dec 2000
- What Do You Think?
Have We Overdone Deregulation and Privatization?
consumers were that deregulation: (1) unleashes the power of a self-correcting free market (Jeff Struck), giving customers services at prices they are willing to pay and quality levels that they are willing to pay for (at least in the... View Details
Keywords: by James Heskett
- 22 Jul 2013
- Sharpening Your Skills
Sharpening Your Skills: Meeting Management Challenges in India
data, branding, intellectual property protection, and creating a new-product category. India's Ambitious National Identification Program The Unique Identification Authority of India has been charged with implementing a nationwide program... View Details
Keywords: Re: Tarun Khanna & Rohit Deshpande
- 05 Jul 2017
- Research & Ideas
Are Stockbrokers Illegally Leaking Confidential Information to Favored Clients?
strategy, thus earning higher returns themselves—to the detriment of the rest of the market, which was not privy to the leak. “It’s a huge issue, because it hurts the investors who try to implement their investment ideas and puts the... View Details
- 01 Sep 2006
- News
Faculty Books
developing organizational capabilities and managerial competencies to implement a clearly defined strategic intent. This case-based book discusses the marketing challenges faced by global U.S. companies... View Details
- 27 Sep 2016
- First Look
September 27, 2016
development programs have entered a period of disruption catalyzed by the digitalization of content, connectivity, and communication and are driven by renewed demand for high-level executive and managerial skills. Unlike other segments of higher education, the... View Details
Keywords: Sean Silverthorne
- 01 Jun 2000
- News
Books
today's top executives must build organizations in which the new can constructively displace the old and where talented employees are encouraged to help formulate company strategy. "Successful e-leaders focus on two things: a new approach to View Details
- 06 Sep 2018
- Blog Post
How to Thrive in an Unstructured Environment
global corporate sales strategy. Throughout this experience, I worked on everything from “blue sky” brainstorming sessions and developing strategies, to attending conferences, implementing new software systems, and designing View Details
Keywords: Entrepreneurship
- 29 Apr 2008
- First Look
First Look: April 29, 2008
generation framework, on the other hand, makes explicit what it means for them to work together. For example, they stipulate that Marketing should be included on the weekly sales conference call. The students are then asked to think about... View Details
Keywords: Martha Lagace
- 07 Jan 2002
- What Do You Think?
Did Consumer Behavior Tracking Come of Age on September 11?
bit wider for the implementation of systems designed to enable our behaviors as consumers to be tracked even more fully? What do you think? Original Article In the past several years, significant fears have been expressed concerning the... View Details
Keywords: by James Heskett
- 12 Jun 2006
- Research & Ideas
The Promise of Channel Stewardship
Most company distribution systems are designed ad-hoc when needed, and serve neither value chain partners nor end users well—just look at the frustrating new-car buying process set up by American auto makers. At the same time, says Harvard Business School View Details
- 07 Jan 2016
- News
Helping Property Owners Reduce Their Carbon Footprint
water and energy efficiency in their buildings so they can reduce the carbon footprint that they are causing. We found that many of our customers implement new clean technology to reduce energy cost and water cost by something like 20... View Details
Patrick E. Haggerty
Haggerty led Texas Instruments into the manufacture of transistors - the first to make them cheaply enough to be commercially viable. During Haggerty’s tenure, the company expanded its overseas market (47 manufacturing plants in 19... View Details
Keywords: Computers & Electronics
- 19 Jul 2004
- Research & Ideas
Why Innovations Sit on the Shelf
wasn't the issue—the division still had the superior technology overall. Nor was talent a problem—Becton Dickinson continued to retain the skilled engineers that had made it the leader in its field. The organization's design didn't seem to be the problem, either—the... View Details