Labor Management - Publications - Faculty & Research

March 1999
Case

Hans Fritz at Novartis Thailand (A): The First Month

By: Michael Y. Yoshino and Carin-Isabel Knoop

Dr. Hans Fritz is 37 years old when he arrives in Bangkok on March 1, 1998 to assume his position as general manager of Novartis Thailand. Novartis is the world's largest pharmaceutical company. He had lobbied to transition from a staff position to this line management... View Details

Keywords: Management Teams; Organizational Structure; Transition; Organizational Change and Adaptation; Working Conditions; Organizational Culture; Growth and Development Strategy; Crisis Management; Decision Making; Pharmaceutical Industry; Thailand

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16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

inside The future of the restaurant industry is especially of concern to us. We collectively share 35 years of restaurant and food industry experience, navigating our way through as waitstaff and bartenders, as managers and senior leaders... View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

Web

The Canton Trade and The Hong Merchants System - A Chronicle of the China Trade

Home Site map Map / Directions Search: General Information HBS Home About Annual Report Campus Commencement Dean Nohria Employment Give News New Construction Academic Programs Doctoral Programs Executive Education MBA Summer Venture in View Details

19 Dec 2022
Research & Ideas

The 10 Most Popular Articles of 2022

course, new COVID-19 variants, rampant inflation, a labor shortage, and the sometimes awkward adjustment to new work arrangements didn’t help the mood. And yet, despite all these challenges, many leaders were determined to move forward,... View Details

Keywords: by Danielle Kost

Web

PRIMO Alumni Profiles - Doctoral

labor economics. Read more about Jo here. Stella Jia UC Berkeley, Class of 2025 Stella Jia (she/her) was born in the Bay Area and grew up in California. The unique presence of technology in the Bay Area led her to study statistics and... View Details

2014
Teaching Note

Fine Harvest Restaurant Group

By: Clara X. Chen, Kenneth A. Merchant, Tatiana Sandino and Wim Van der Stede

The Fine Harvest Restaurant Group cases A and B examine a company's design of a new system to evaluate the performance (and determine the bonuses) for its restaurant managers. Fine Harvest had traditionally evaluated restaurant managers based on store margins and had... View Details

Keywords: Incentive Systems; Relative Performance Evaluation; Restaurant Industry; Accounting; Economics; Human Resources; Measurement and Metrics; Labor; Performance; Salesforce Management; Retail Industry; North and Central America

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Web

Measure Outcomes & Cost for Every Patient - Institute For Strategy And Competitiveness

incentives to use outcome measures. Overcoming those barriers involves implementing the standardized ICHOM measure set and developing the IT systems to collect and manage the data. Ideally, this should occur in the patient care workflow... View Details

09 Oct 2018
First Look

New Research and Ideas, October 9, 2018

forthcoming Strategic Management Journal When Does Advice Impact Startup Performance? By: Chatterji, Aaron, Solene Delecourt, Sharique Hasan, and Rembrand Koning Abstract—Why do some entrepreneurs thrive while others fail? We explore... View Details

Keywords: Dina Gerdeman

April 1982 (Revised September 1986)
Case

Ideal Standard France: Pat Paterson

By: Christopher A. Bartlett

A newly appointed country subsidiary manager must decide on action for an operation losing $1 million per month. He is constrained by price controls on one hand and sensitive union relations on the other. Furthermore a major loss-contributing plant has recently been... View Details

Keywords: Business Subsidiaries; Transition; Cost Management; Management; Crisis Management; Labor and Management Relations

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HBS - The year in Review

positive labor relations management, was deemed best to support the School’s brand and its educational mission. Its collaboration with Thompson Hospitality, the largest minority-owned food service management... View Details

22 Nov 2016
First Look

November 22, 2016

the complex regulatory environment that governs Indian gaming. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51932 Fall 2016 Manufacturing & Service Operations Management The Impact of Supplier Inventory Service... View Details

Keywords: Sean Silverthorne

Web

Student Research - Doctoral

Student Research Student Research Examining critical issues in management Featured Research Reputation Burning: Analyzing the Impact of Brand Sponsorship on Social Influencers By: Mengjie Cheng and Shunyuan Zhang 01 JUL 2025 | View Details

03 Nov 2020
Working Paper Summaries

The Stock Market Value of Human Capital Creation

Keywords: by Matthias Regier and Ethan Rouen

2008
Chapter

Knowledge Work, Craft Work, and Calling

Social critics have often complained that industrial revolution management transfers control of a job away from workers, encourages human exploitation in pursuit of cost minimization, and alienates workers from their labor. But the arrangements of work that have been... View Details

Keywords: Organizational Change and Adaptation; Working Conditions; Production; Knowledge Use and Leverage; Management Practices and Processes; Employees

Citation

17 Apr 2019
News

Your Workforce Is More Adaptable Than You Think

28 Mar 2016
Research & Ideas

What's a Boss Worth?

We all have our boss horror stories. The underminer. The bad communicator. The credit hog. The snake. Then again, if we’re lucky, we’ve all had those amazing bosses as well—the supervisor who encourages all employees to take their work up to the next level; the View Details

Keywords: by Michael Blanding; Service

January 1992 (Revised April 1993)
Case

FBO, Inc.

By: Steven C. Wheelwright

FBO, Inc. is a fixed-base operator at a large metropolitan airport. The general manager must decide if the current pooling format is the appropriate way to staff the commercial refueling operations. If pooling is deemed inappropriate then the implementation of a... View Details

Keywords: Selection and Staffing; Labor Unions; Operations; Labor and Management Relations; Aerospace Industry

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26 Oct 2021
Research & Ideas

What Companies Want Most in a CEO: A Good Listener

skills in executive searches reflects specific firm needs, in particular the need to coordinate more—and more complex—activities within firms,” the paper says. Managers at all levels need social skills Sadun and Fuller, along with... View Details

Keywords: by Jay Fitzgerald

06 Aug 2020
News

The Workforce Is About to Change Dramatically

March 2022 (Revised March 2024)
Case

DaVita Responds to COVID

By: Susanna Gallani and David Lane

Early in August 2021, DaVita CEO Javier Rodriguez was assessing the ongoing impact of the COVID-19 pandemic on his firm, which provided life-sustaining kidney dialysis to roughly 240,000 people. Effective infection control practices and information sharing had ensured... View Details