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      • February 2004 (Revised January 2005)
      • Case

      Hewlett-Packard: Culture in Changing Times

      By: Michael Beer, Rakesh Khurana and James Weber
      HP had been a highly successful and respected company for decades. It was well known for its company culture and management practices--the HP way--which emphasized both profits and people. Changing markets, strong competitors, and the growth of its computer business,... View Details
      Keywords: Acquisition; Decision Choices and Conditions; Human Resources; Leading Change; Managerial Roles; Organizational Change and Adaptation; Organizational Culture; Performance Effectiveness; Adoption; Competition
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      Beer, Michael, Rakesh Khurana, and James Weber. "Hewlett-Packard: Culture in Changing Times." Harvard Business School Case 404-087, February 2004. (Revised January 2005.)
      • November 2003 (Revised January 2004)
      • Case

      XS, Inc.

      By: Ray A. Goldberg and Joan McRobbie
      XS, Inc. created a seller and buyer Internet for the $200 billion farm supply industry. How can this start-up remain the nonpartisan hub of this network, and how will it aid in the traceability of the U.S. food system? View Details
      Keywords: Internet and the Web; Food; System; Business Startups; Agribusiness; United States
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      Goldberg, Ray A., and Joan McRobbie. "XS, Inc." Harvard Business School Case 904-417, November 2003. (Revised January 2004.)
      • October 2003 (Revised January 2005)
      • Case

      Microsoft: Launching the Smart Watch

      By: John T. Gourville and Christina L. Darwall
      Microsoft is on the verge of launching its Smart Watch technology, which will allow specially designed watches to receive up-to-date information on sports, business, traffic, news, etc. After several years of effort and millions of dollars spent, the questions now... View Details
      Keywords: Customer Focus and Relationships; Information Management; Marketing Strategy; Product Launch; Product Positioning; Product Design; Product Development; Performance Effectiveness; Partners and Partnerships; Information Technology Industry
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      Gourville, John T., and Christina L. Darwall. "Microsoft: Launching the Smart Watch." Harvard Business School Case 504-004, October 2003. (Revised January 2005.)
      • October 2003 (Revised January 2004)
      • Background Note

      Online Securities Trading in Japan

      By: Lynda M. Applegate, Jamie Ladge, Haruki Umezawa and Masako Egawa
      Provides an overview of the Japanese securities industry and discusses how the online trading/brokerage industry grew as a result of deregulation of financial markets and penetration of the Internet in Japan. Describes major players in the online industry--Matsui... View Details
      Keywords: Internet and the Web; Competitive Strategy; Emerging Markets; Financial Markets; Business Strategy; Financial Instruments; Globalized Markets and Industries; Internet and the Web; Japan
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      Applegate, Lynda M., Jamie Ladge, Haruki Umezawa, and Masako Egawa. "Online Securities Trading in Japan." Harvard Business School Background Note 804-054, October 2003. (Revised January 2004.)
      • October 2003 (Revised January 2009)
      • Case

      Transforming Matsui Securities

      By: Lynda M. Applegate, Masako Egawa, Jamie Ladge and Haruki Umezawa
      Michio Matsui, president and CEO of Matsui Securities, transformed a small regional securities company into a leading player in the online broking industry in Japan. Discusses how he transformed the business model and culture of the company and took advantage of the... View Details
      Keywords: Transformation; Innovation and Invention; Leading Change; Organizational Change and Adaptation; Business Model; Organizational Culture; Financial Markets; Competitive Advantage; Japan
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      Applegate, Lynda M., Masako Egawa, Jamie Ladge, and Haruki Umezawa. "Transforming Matsui Securities." Harvard Business School Case 804-064, October 2003. (Revised January 2009.)
      • October 2003 (Revised January 2016)
      • Supplement

      The BCPC Internet Strategy Team: Alex Wilson

      By: Amy C. Edmondson and Laura Feldman
      Accompanies The BCPC Internet Strategy Team: An Exercise and provides unique background information on one of the team members. View Details
      Keywords: Groups and Teams; Decision Choices and Conditions
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      Edmondson, Amy C., and Laura Feldman. "The BCPC Internet Strategy Team: Alex Wilson." Harvard Business School Supplement 604-039, October 2003. (Revised January 2016.)
      • October 2003 (Revised January 2016)
      • Exercise

      The BCPC Internet Strategy Team: An Exercise

      By: Amy C. Edmondson and Laura Feldman
      This short fictional case forms the basis of a team decision-making exercise. The case, inspired by a real decision facing a major telecommunications company, describes a cross-functional management team convened by the CEO for the purpose of developing a... View Details
      Keywords: Groups and Teams; Decision Making; Risk and Uncertainty; Information Management; Perspective; Product Launch; Internet and the Web; Knowledge Sharing; Telecommunications Industry
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      Edmondson, Amy C., and Laura Feldman. "The BCPC Internet Strategy Team: An Exercise." Harvard Business School Exercise 604-035, October 2003. (Revised January 2016.) (Six supplements available for Chris Berkowitz, Dana Jones, Jan Trow, Kim Wilson, Leslie Rhee, and Terry Maneri.)
      • October 2003 (Revised January 2016)
      • Supplement

      The BCPC Internet Strategy Team: Chris Berkowitz

      By: Amy C. Edmondson and Laura Feldman
      Accompanies The BCPC Internet Strategy Team: An Exercise and provides unique background information on one of the team members. View Details
      Keywords: Groups and Teams; Decision Choices and Conditions
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      Edmondson, Amy C., and Laura Feldman. "The BCPC Internet Strategy Team: Chris Berkowitz." Harvard Business School Supplement 604-037, October 2003. (Revised January 2016.)
      • October 2003 (Revised December 2015)
      • Supplement

      The BCPC Internet Strategy Team: Jan Trow

      By: Amy C. Edmondson and Laura Feldman
      Accompanies The BCPC Internet Strategy Team: An Exercise and provides unique background information on one of the team members. View Details
      Keywords: Decision Making; Knowledge Sharing; Groups and Teams; Behavior; Perspective; Strategy; Cooperation; Telecommunications Industry
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      Edmondson, Amy C., and Laura Feldman. "The BCPC Internet Strategy Team: Jan Trow." Harvard Business School Supplement 604-038, October 2003. (Revised December 2015.)
      • October 2003 (Revised January 2016)
      • Supplement

      The BCPC Internet Strategy Team: Morgan Jones

      By: Amy C. Edmondson and Laura Feldman
      Accompanies The BCPC Internet Strategy Team: An Exercise and provides unique background information on one of the team members. View Details
      Keywords: Groups and Teams; Decision Choices and Conditions
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      Edmondson, Amy C., and Laura Feldman. "The BCPC Internet Strategy Team: Morgan Jones." Harvard Business School Supplement 604-036, October 2003. (Revised January 2016.)
      • October 2003 (Revised January 2016)
      • Supplement

      The BCPC Internet Strategy Team: Robin Rhee

      By: Amy C. Edmondson and Laura Feldman
      Accompanies The BCPC Internet Strategy Team: An Exercise and provides unique background information on one of the team members. View Details
      Keywords: Decision Making; Knowledge Sharing; Groups and Teams; Behavior; Perspective; Strategy; Cooperation; Telecommunications Industry
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      Edmondson, Amy C., and Laura Feldman. "The BCPC Internet Strategy Team: Robin Rhee." Harvard Business School Supplement 604-041, October 2003. (Revised January 2016.)
      • October 2003 (Revised January 2016)
      • Supplement

      The BCPC Internet Strategy Team: Terry Maneri

      By: Amy C. Edmondson and Laura Feldman
      Accompanies The BCPC Internet Strategy Team: An Exercise and provides unique background information on one of the team members. View Details
      Keywords: Decision Making; Knowledge Sharing; Groups and Teams; Behavior; Perspective; Strategy; Cooperation; Telecommunications Industry
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      Edmondson, Amy C., and Laura Feldman. "The BCPC Internet Strategy Team: Terry Maneri." Harvard Business School Supplement 604-040, October 2003. (Revised January 2016.)
      • September 2003
      • Case

      Upromise 2002

      By: William A. Sahlman
      Describes a set of decisions confronting the senior management of a company that has established a loyalty rewards program allocating cash to tax-advantaged college savings accounts for participants. The company has recruited a new CEO and needs to raise additional... View Details
      Keywords: Corporate Entrepreneurship; Venture Capital; Management Teams; Capital; Internet and the Web; Decisions
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      Sahlman, William A. "Upromise 2002." Harvard Business School Case 804-058, September 2003.
      • July 2003 (Revised August 2003)
      • Case

      Global Healthcare Exchange

      By: Lynda M. Applegate and Jamie Ladge
      Founded in March 2000 at the height of the dot-com bubble, Global Healthcare Exchange (GHX) was one of 90 online marketplaces in the health care industry. The company's founders were among the largest suppliers in the industry, including Johnson & Johnson, GE Medical,... View Details
      Keywords: Mergers and Acquisitions; Entrepreneurship; Price; Leadership; Growth and Development Strategy; Supply and Industry; Organizational Design; Expansion; Internet and the Web; Valuation; Health Industry
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      Applegate, Lynda M., and Jamie Ladge. "Global Healthcare Exchange." Harvard Business School Case 804-002, July 2003. (Revised August 2003.)
      • July – September 2003
      • Article

      The Brave New World of Wireless Web

      By: Ranjay Gulati and Alex Panas
      Keywords: Internet and the Web
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      Gulati, Ranjay, and Alex Panas. "The Brave New World of Wireless Web." Smart Manager (July–September 2003).
      • 2003
      • Book

      When You Say Yes But Mean No: How Silencing Conflict Wrecks Relationships and Companies

      By: Leslie Perlow
      “Saying yes when you really mean no” is a problem that haunts organizations from start-ups to multi-nationals. It exists across industries, levels, and functions. And it’s exacerbated by a down economy, when the fear of losing one’s job is on everybody’s mind and the... View Details
      Keywords: Conflict and Resolution; Relationships; Business Ventures
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      Perlow, Leslie. When You Say Yes But Mean No: How Silencing Conflict Wrecks Relationships and Companies. New York: Crown Business, 2003.
      • April 2003 (Revised January 2004)
      • Case

      Music Industry and the Internet, The

      By: Bharat N. Anand and Estelle S. Cantillon
      Discusses the impact of the Internet on the music industry from 1990 through 2003. Discusses the technology, new business models, and record companies' moves. Provides the necessary background to discuss such matters as well as to assess the strategies of the five... View Details
      Keywords: Internet; Music Industry
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      Anand, Bharat N., and Estelle S. Cantillon. "Music Industry and the Internet, The." Harvard Business School Case 703-513, April 2003. (Revised January 2004.)
      • 2003
      • Working Paper

      Internet Companies' Growth Strategies: Determinants of Investment Intensity and Long Term Performance

      By: Thomas R. Eisenmann
      Keywords: Internet and the Web; Growth and Development Strategy
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      Eisenmann, Thomas R. "Internet Companies' Growth Strategies: Determinants of Investment Intensity and Long Term Performance." Harvard Business School Working Paper, No. 03-110, April 2003.
      • February 2003 (Revised July 2005)
      • Case

      British Broadcasting Corporation (B): Making it Happen

      By: Rosabeth M. Kanter and Douglas A Raymond
      Greg Dyke, the new director general of the British Broadcasting Corp. (BBC), has launched an ambitious change program, called Making It Happen, with the objective of unlocking creativity, building a sense of common purpose, and encouraging collaboration throughout the... View Details
      Keywords: Change Management; Media; Organizational Change and Adaptation; Organizational Culture; Leadership Development; Competition; Creativity; Relationships; Media and Broadcasting Industry; United Kingdom
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      Kanter, Rosabeth M., and Douglas A Raymond. "British Broadcasting Corporation (B): Making it Happen." Harvard Business School Case 303-076, February 2003. (Revised July 2005.)
      • February 2003 (Revised March 2007)
      • Case

      Internet Customer Acquisition Strategy at Bankinter

      By: Francisco de Asis Martinez-Jerez, V.G. Narayanan and Lisa Brem
      Bankinter, a relatively small Spanish bank, has a large presence as an Internet financial services provider. Leading the way to profitability through the Internet will give Bankinter a major competitive advantage over the larger, more established Spanish banks. Ann... View Details
      Keywords: Customer Relationship Management; Internet and the Web; Activity Based Costing and Management; Customer Value and Value Chain; Banks and Banking; Banking Industry; Spain
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      Martinez-Jerez, Francisco de Asis, V.G. Narayanan, and Lisa Brem. "Internet Customer Acquisition Strategy at Bankinter." Harvard Business School Case 103-021, February 2003. (Revised March 2007.)
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