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  • 19 Dec 2017
  • First Look

New Research and Ideas, December 19, 2017

populations, one expects such attitudes to be sacrosanct and nearly inalterable, perhaps for generations to come. On the other hand, even these attitudes may be informed by social cues that interpret violence in different ways and that... View Details
Keywords: Carmen Nobel
  • Web

Employment Data

information is self-reported by students. N/A indicates data represents <1% of students seeking employment. In some cases, compensation is rounded to nearest thousand. See detailed pages for exact figures. Percentages may not add to 100... View Details
  • Program

Senior Executive Leadership Program—India

approaches to business challenges Seize growth opportunities and compete successfully in a complex global economy Improve your organization's ability to deliver value to customers Lead authentically and ethically at all levels and foster a culture of accountability... View Details
  • April 2002 (Revised July 2003)
  • Case

Cisco Systems and its Community Fellowship Program (A)

By: Diana Barrett and Sheila McCarthy
Focuses on the introduction, implementation, and initial evaluation of Cisco Systems Community Fellowship Program. This program provided Cisco employees affected by the layoff the option of working with a nonprofit organization for one year. Instead of a severance... View Details
Keywords: Job Cuts and Outsourcing; Compensation and Benefits; Philanthropy and Charitable Giving; Information Technology Industry; Information Technology Industry; United States
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  • Program

Developing Yourself as a Leader—Virtual

your organization Prepare for successful transitions, including moving up and laterally in an organization Effectively enlist colleagues' and mentors' help in achieving leadership goals and milestones Bridge... View Details
  • 05 Nov 2009
  • Research & Ideas

A Market for Human Cadavers in All but Name?

Steiner 2006; Titmuss 1971). Blood, organs, and cadavers are generally thought to be better left untouched by market dynamics. Their sacredness sets them apart from other traded goods. As Philippe Steiner recently reminded us in this newsletter, he began researching... View Details
Keywords: by Michel Anteby; Health
  • July 2023
  • Case

Crocs: Using Community-Centric Marketing to Make Ugly Iconic

By: Ayelet Israeli and Anne V. Wilson
In 2022, the Crocs Classic Clog was the best-selling item of clothing on Amazon, the brand was one of the fastest growing brands in the U.S., and global net revenue had increased to approximately $3.6 billion. By most accounts, Crocs had become the “it” shoe. Crocs... View Details
Keywords: Brands and Branding; Product Development; Growth and Development; Customer Value and Value Chain; Digital Marketing; Digital Strategy; Segmentation; Advertising; Consumer Products Industry; Apparel and Accessories Industry; United States
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  • 2012
  • Book

The Culture Cycle: How to Shape the Unseen Force That Transforms Performance

By: James Heskett
The contribution of culture to organizational performance is both substantial and quantifiable. This book presents the results of field research that demonstrates how an effective culture can account for up to half of the differential in performance between... View Details
Keywords: Customer Focus and Relationships; Learning; Framework; Policy; Retention; Books; Analytics and Data Science; Innovation and Invention; Management Practices and Processes; Organizational Culture; Performance Expectations; Research
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    Paul Hamilton

    Paul studies the economic complements needed for firms to realize productivity gains from machine learning and artificial intelligence. These complements include data, human capital & skills, organizational processes, and business models. 
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    • September 2016
    • Article

    Monitoring Global Supply Chains

    By: Jodi L. Short, Michael W. Toffel and Andrea R. Hugill
    Firms seeking to avoid reputational spillovers that can arise from dangerous, illegal, and unethical behavior at supply chain factories are increasingly relying on private social auditors to provide strategic information about suppliers' conduct. But little is known... View Details
    Keywords: Monitoring; Transaction Cost Economics; Industry Self-regulation; Auditing; Codes Of Conduct; Supply Chains; Corporate Social Responsibility; Corporate Social Responsibility and Impact; Supply Chain; Globalization
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    • November 2023 (Revised April 2024)
    • Case

    Khanmigo: Revolutionizing Learning with GenAI

    By: William A. Sahlman, Allison M. Ciechanover and Emily Grandjean
    Already a leader in the edtech space since its 2008 launch, Khan Academy was now one of the first edtech organizations to embrace generative artificial intelligence ("genAI"). In March 2023, Khan Academy began beta testing Khanmigo, a genAI “guide” and tutor built with... View Details
    Keywords: Technology Adoption; Leading Change; Entrepreneurship; Risk and Uncertainty; Education; AI and Machine Learning; Corporate Social Responsibility and Impact; Education Industry; Technology Industry; United States; San Francisco
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    • 27 Sep 2010
    • Research & Ideas

    Customer Experts Lose Influence When Teams are Pressured

    high-status people who have gained a wide-ranging knowledge of the business based on long, varied experience across clients and even industries, as well as their formal training and education. Customer-specific experts know their client View Details
    Keywords: by Sarah Jane Gilbert
    • September 2009
    • Article

    Virtue out of Necessity? Compliance, Commitment and the Improvement of Labor Conditions in Global Supply Chains

    By: Akshay Mangla, Richard Locke and Matthew Amengual
    Private, voluntary compliance programs, promoted by global corporations and nongovernmental organizations alike, have produced only modest and uneven improvements in working conditions and labor rights in most global supply chains. Through a detailed study of a major... View Details
    Keywords: Working Conditions; Ethics; Supply Chain; Governance Compliance; Globalization
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    • January 2012 (Revised May 2013)
    • Case

    Integrated Assurance at Philips Electronics N.V.

    By: Robert G. Eccles and Daniela Saltzman
    Philips Electronics is a leader in integrated reporting. In 2010 it produced its third generation report. Since its first report in 2008, Philips' integrated reports and its integrated reporting website had grown in sophistication. In planning for its integrated report... View Details
    Keywords: Accounting Audits; Reports; Organizational Culture
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    • 12 Jun 2014
    • News

    We’ve All Got GM Problems

    • Article

    The Impact of the 'Open' Workspace on Human Collaboration

    By: Ethan Bernstein and Stephen Turban
    Organizations’ pursuit of increased workplace collaboration has led managers to transform traditional office spaces into “open,” transparency-enhancing architectures with fewer walls, doors, and other spatial boundaries, yet there is scant direct empirical research on... View Details
    Keywords: Open Office; Transparency; Collaboration; Collective Intelligence; Workspace; Workspace Design; Architecture; Cubicles; Boundaries; Spatial Boundaries; Human Behavior; Propinquity; Co-location; Interaction; Sociometers; People Analytics; Buildings and Facilities; Communication; Design; Human Resources; Leadership; Management; Organizational Design; Organizational Structure; Networks; Social and Collaborative Networks; Information Technology; United States
    Related
    • 10 Feb 2021
    • Blog Post

    HBS Virtual Treks: How Student Clubs are Adapting to the New Normal

    Career treks and conferences organized by student clubs remain fundamental elements of the MBA experience at HBS. Like other events, though, clubs had to move these signature treks online. The VCPE Venture Capital Trek was one of these... View Details
    • August 2011 (Revised April 2013)
    • Case

    Language and Globalization: 'Englishnization' at Rakuten (A)

    By: Tsedal Neeley
    Hiroshi Mikitani, the CEO of Rakuten, (Japan's largest online retailer), is at the helm of an organization that is rapidly expanding into global markets. In a critical stride toward becoming the world's No. 1 Internet services company, Mikitani announces... View Details
    Keywords: Teaching; Human Capital; Change Management; Transformation; Social Enterprise; Communication Strategy; Internet and the Web; Disruptive Innovation; Organizational Change and Adaptation; Strategic Planning; Leadership; Global Strategy; Technology Industry; Retail Industry; Japan
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    • 10 Oct 2000
    • Research & Ideas

    Cross-Sector Collaboration: Lessons from the International Trachoma Initiative

    Cross-sector partnerships between for-profit and nonprofit organizations are increasing in frequency and importance. Such collaborations, write Diana Barrett, James Austin and Sheila McCarthy, "are moving from an arm's-length... View Details
    Keywords: by Diana Barrett, James Austin & Sheila McCarthy
    • June 2020
    • Supplement

    RBC: Transforming Transformation (B)

    By: Ethan Bernstein, Francesca Gino and Aldo Sesia
    In 2017, the Royal Bank of Canada (RBC), a Canadian financial icon, mandated a swat team of “enablers of collaboration” (their job description) to support the personal and commercial bank in the enterprise-wide RBC Cultural Transformation initiative. Historically,... View Details
    Keywords: Service Delivery; Information Technology; Transformation; Change Management; Collaborative Innovation and Invention; Innovation and Management; Decision Making; Human Resources; Management Systems; Organizational Design; Organizational Structure; Groups and Teams; Management Teams; Banking Industry; Financial Services Industry; Canada
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