Publications

July 2020
Supplement

PeopleAnswers (B): The Infor Acquisition

By: Daniel P. Gross

In the fall of 2009, founder and CEO Gab Goncalves has turned PeopleAnswers, Inc. from a fledgling startup to a steadily growing company of nearly 50 employees and $10 million recurring revenue. PeopleAnswers provides people analytics software which its clients use to... View Details

Keywords: People Analytics; Entrepreneurship; Strategy; Growth and Development; Human Resources; Selection and Staffing; Mergers and Acquisitions

Research Summary

The New Social Contract: Contractors, Firms, and Agencies

The emergence of a 'new social contract' linking employees and organizations - perhaps most notable for the absence of a promise of lifelong job security - has been widely remarked. A related trend, less noted but potentially important, has been the emergence of a... View Details

August 2016
Case

CEO Succession at Cisco (A): From John Chambers to Chuck Robbins

By: Boris Groysberg, J. Yo-Jud Cheng and Annelena Lobb

A smooth transition from former CEO John Chambers to new CEO Chuck Robbins had put Cisco in a position of strength. Looking back, the board reflected on what they had done well and what they might have done differently, and pondered whether another company might be... View Details

Keywords: Information Technology; Management Succession; Technology Industry

September 1992 (Revised January 1993)
Case

Courtyard by Marriott

By: James L. Heskett and Roger H. Hallowell

Courtyard by Marriott, a chain of modestly priced hotels, weighs its future options regarding human resources, its service delivery system, and management structure. Fairfield Inn, another Marriott product, is discussed for contrast. View Details

Keywords: Human Resources; Service Operations; Brands and Branding; Management Systems; Decision Making; Service Industry; Accommodations Industry

August 2012
Article

Dynamically Integrating Knowledge in Teams: A Resource-based View of Team Performance

By: H. K. Gardner, F. Gino and B. Staats

In knowledge-based environments, teams must develop a systematic approach to integrating knowledge resources throughout the course of projects in order to perform effectively. Yet, many teams fail to do so. Drawing on the resource-based view of the firm, we examine how... View Details

Keywords: Groups and Teams; Projects; Performance Effectiveness; Knowledge Sharing; Employees; Theory; Framework; Management Practices and Processes; Research

Do your business students plan to use the internet at work? Then they need to know about cybersecurity. Threats to computer systems grow and evolve daily, putting the operations, information, and reputation of companies—as well as individuals—constantly at risk.... View Details

2017
Article

Natural Environmental Responsibility in Indian Corporations: A Mixed Method Study

By: Shashank Shah

The world is going through unprecedented environmental crisis. The type of destruction and dissolution of natural resources and elements by individuals and institutions that has been witnessed in the last century is much more than that witnessed in the previous... View Details

Keywords: Corporate Social Responsibility and Impact; Environmental Sustainability; Natural Environment; Management Practices and Processes; Research; Framework; India

2010
Article

Hospital Performance, the Local Economy, and the Local Workforce: Findings from a U.S. National Longitudinal Study

Background: Pay-for-performance is an increasingly popular approach to improving health care quality, and the US government will soon implement pay-for-performance in hospitals nationwide. Yet hospital capacity to perform (and improve performance) likely depends on... View Details

Keywords: Health Care and Treatment; Performance; Health Industry; United States

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June 1999 (Revised November 1999)
Background Note

Processes of Strategy Definition and Implementation, The

By: Clayton M. Christensen and Jeremy Dann

Strategy definition is not a short, discrete process. Rather, outside influences (market, political, technological, etc.) and the company's own resource allocation process continually reshape an organization's strategy. View Details

Keywords: Disruption; Management Practices and Processes; Resource Allocation; Strategic Planning; Situation or Environment; Strategy

February 2009 (Revised April 2011)
Case

Yahoo! in China (A)

By: Sandra J. Sucher and Daniel Baer

In 2007 Jerry Yang, CEO of Yahoo!, was lambasted by U.S. Representative Tom Lantos, chairman of the U.S. House Committee on Foreign Affairs, for Yahoo's role in the arrest and imprisonment of Chinese journalist and democracy advocate Shi Tao. The case describes the... View Details

Keywords: Ethics; Cross-Cultural and Cross-Border Issues; Governance Compliance; Laws and Statutes; Rights; Business and Government Relations; Internet; Information Technology Industry; China; United States

19 Jun 2007
First Look

First Look: June 19, 2007

the sophisticated human resource levers his predecessors left him. Immelt questions whether the changes in place will foster the development of the next generation of GE growth leaders. Purchase this case:... View Details

Keywords: Martha Lagace

23 Feb 2021
Research & Ideas

COVID-19 Shines New Light on Working Conditions in Supply Chains

about working conditions in supply chains. Toffel also shared information about his newly launched website, which he hopes will be a helpful resource for business practitioners seeking guidance about monitoring suppliers. Danielle Kost:... View Details

Keywords: by Danielle Kost; Apparel & Accessories

Career Coach

Cheryl Rousseau

While a Senior Vice President for global consulting firm Lee Hecht Harrison (LHH), Cheryl was invited to join their International Center for Executive Options (ICEO) practice where she is a Confidential Advisor and Coach to C-Suite and... View Details

Keywords: Consulting; Investment Banking; Financial Services (All); Investment Management; Financial Services (All); Private Equity; Financial Services (All); Health Care; Retail

March 2000 (Revised July 2001)
Case

Microsoft: Competing on Talent (A)

By: Christopher A. Bartlett and Meg Wozny

Describes the evolution of Microsoft's human-resource philosophies, policies, and practices and how they used as a core of the company's competitive advantage. In particular, the focus is on how Microsoft tried to retain its ability to recruit, develop, motivate, and... View Details

Keywords: Human Resources; Retention; Recruitment; Competitive Advantage; Motivation and Incentives; Business Startups; Talent and Talent Management

05 Nov 2009
News

Directorship Magazine Awards

07 Jun 2004
Research & Ideas

The Competition of Countries

rising real per capita income). Capital formation (investment) and the development of human resources are key to this process. Q: Were you surprised by anything you've discovered? A: I am constantly... View Details

Keywords: by Cynthia Churchwell

Sandra J. Sucher

Sandra Sucher, professor of management practice at Harvard Business School, is an internationally recognized trust researcher. The Power of Trust, her third book, is based on two decades of global research on how companies build stakeholder trust and how,... View Details

Keywords: apparel; banking; brokerage; clothing; fashion; financial services; furniture; hotels ＆ motels; retail financial services; retailing; service industry

January–February 2023
Article

External Interfaces and Internal Processes: Market Positioning and Divergent Professionalization Paths in Young Ventures

By: Alicia DeSantola, Ranjay Gulati and Pavel Zhelyazkov

We explore how the initial market positioning of entrepreneurial ventures shapes how they professionalize over time, focusing specifically on the development of functional roles. In contrast to existing literature, which has presumed a uniform march toward... View Details

Keywords: Market Positioning; Professionalization; Scaling; Entrepreneurship; Strategy; Business Startups; Growth and Development; Organizational Structure

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March 2018
Teaching Note

ISRO: Explore Space or Exploit CubeSats?

By: Prithwiraj Choudhury

ISRO, India’s space agency, established to address domestic challenges with space technology, is one of the six largest space agencies in the world. Through its 59 missions, ISRO has launched numerous satellites for communication, disaster management, navigation,... View Details

Keywords: Strategic Planning; Decision Choices and Conditions; Operations; Management; Aerospace Industry; India