Exploratory Data Analysis - Publications - Faculty & Research

06 Feb 2020
Research & Ideas

What We Learned from Reading Jeff Bezos’ Patents

previously in our analysis of his Amazon shareholder letters. 4. Jeff Bezos’ patents are customer-centric For a more granular look at Bezos’ inventions, we performed a word frequency analysis using the... View Details

Keywords: by Tricia Gregg and Boris Groysberg; Retail

October 2021
Article

Overcoming the Cold Start Problem of CRM Using a Probabilistic Machine Learning Approach

By: Nicolas Padilla and Eva Ascarza

The success of Customer Relationship Management (CRM) programs ultimately depends on the firm's ability to understand consumers' preferences and precisely capture how these preferences may differ across customers. Only by understanding customer heterogeneity, firms can... View Details

Keywords: Customer Management; Targeting; Deep Exponential Families; Probabilistic Machine Learning; Cold Start Problem; Customer Relationship Management; Programs; Consumer Behavior; Analysis

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06 Sep 2022
Research & Ideas

Does Hybrid Work Actually Work? Insights from 30,000 Emails

country’s nationwide COVID-19 lockdown. The researchers studied employee emails and attachments before and during a nine-week period using machine learning and textual analysis. They supplemented their email analysis with qualitative... View Details

Keywords: by Ben Rand

01 Jun 2024
News

Leveraging Generative AI

Four decades after HBS became the first business school in the country to require the use of personal computers in the MBA Program, the School is undergoing a different kind of technological transformation, one that leverages generative artificial intelligence (GenAI)... View Details

Keywords: Jennifer Gillespie

March 2024
Article

Differences in Care Team Response to Patient Portal Messages by Patient Race and Ethnicity

By: Mitchell Tang, Rebecca Mishuris, Lily Payvandi and Ariel Dora Stern

Importance: The COVID-19 pandemic was associated with substantial growth in patient portal messaging. Higher message volumes have largely persisted, reflecting a new normal. Prior work has documented lower message use by patients who belong to minoritized racial... View Details

Keywords: Health Pandemics; Technology Adoption; Prejudice and Bias; Equality and Inequality; Communication Technology; Race; Ethnicity; Health Industry

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Health Care - Faculty & Research

Kumar, Kevin Schulman and Karen Staman Health care administration educators are at a crossroads: the health care sector is rife with inefficiencies, erratic quality, unequal access, and sky-high costs, complex problems which call for innovative solutions, and yet,... View Details

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Publications - Institute For Strategy And Competitiveness

support value-based care is essential. A value-enabling IT platform must organize data around conditions. February 2020 2020 TDABC Starter Kit by Professor Robert Kaplan and Dr. Syed Shehab This article is designed for new partners to... View Details

07 Jul 2021
Book

Good News for Disgraced Companies: You Can Regain Trust

When Facebook failed to protect the privacy of 87 million people whose data was harvested without their consent in 2015, the company not only circumvented data privacy regulations, it breached the public’s... View Details

Keywords: by Lane Lambert

28 Mar 2023
Research & Ideas

The FDA’s Speedy Drug Approvals Are Safe: A Win-Win for Patients and Pharma Innovation

“The findings of our study suggest that regulatory innovation can support more efficient drug development—in particular, in settings where we have unmet medical needs. ” In the first comprehensive analysis of its kind, Harvard Business... View Details

Keywords: by Kasandra Brabaw; Pharmaceutical

01 Feb 2011
First Look

First Look: Feb. 1

Publisher's Link: http://www.josseybass.com/WileyCDA/WileyTitle/productCd-0470392509.html How to Catch a Tiger: Understanding Putting Performance on the PGA TOUR Authors:Douglas Fearing, Jason Acimovic, and Stephen C. Graves Publication:Journal of Quantitative View Details

30 May 2023
Research & Ideas

Can AI Predict Whether Shoppers Would Pick Crest or Colgate?

Companies have long poured time and money into surveying customers. Now, with new research showing artificial intelligence provides plenty of rich data about shopper preferences, could customer surveys become obsolete? Companies turn to... View Details

Keywords: by Kristen Senz

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Curriculum - Business & Environment

There are perils and also extensive opportunities in the analysis of situations and the deployment of tools, data science, and capital leading to success even in the face of these tensions. For the full... View Details

24 Jan 2005
Research & Ideas

Rethinking Activity-Based Costing

analysis for a customer service department for its first fiscal quarter. The percentage of time spent on activities is determined from employee surveys. Once activity quantities are known or forecast, cost-driver rates are used to... View Details

Keywords: by Robert S. Kaplan & Steven R. Anderson

23 Mar 2023
Research & Ideas

As Climate Fears Mount, More Investors Turn to 'ESG' Funds Despite Few Rules

Investor interest in social responsibility has skyrocketed in the past three years, even as US regulations to hold companies accountable remain in flux and the environmental, social, and governance (ESG) label itself draws backlash. Investors are willing to pay a... View Details

Keywords: by Rachel Layne; Financial Services

17 Mar 2008
Research & Ideas

The Lessons of Business History: A Handbook

generated rich empirical data that in some cases confirms and in other cases contradicts many of today's fashionable theories and assumptions by other disciplines, says Harvard Business School professor Geoffrey Jones, who edited the... View Details

Keywords: by Sean Silverthorne

07 Oct 2014
First Look

First Look: October 7

the evaluations given (and consequent resource allocation). We empirically evaluate effects in data collected from a grant proposal process at a leading research university in which we randomized the assignment of evaluators and proposals... View Details

Keywords: Sean Silverthorne

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Advisory Board - Entrepreneurship

(acquired by TimesMirror). He also negotiated TN's investment in the consolidation of ProMark Teleservices and S&P Data to form International Data Response Corporation (acquired by Telespectrum; NASDAQ... View Details

24 Feb 2016
Research & Ideas

Why It's Best to Take Tests Early in the Day

slight bumps in the scores for the tests taken at 10 a.m. and noon—the times immediately following breaks. The researchers crunched the data to show the difference in average tests scores for tests taken between 8 a.m. and 1 p.m. The... View Details

Keywords: by Carmen Nobel; Education

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Training - Research Computing Services

materials to get users acquainted with HBS’ compute cluster (“the HBSGrid”) Other Training Resources IQSS Data Science group Center for Geographic Analysis Training Harvard Library Research View Details

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About Us - Research Computing Services

About Us Research Computing Services (RCS) is a centralized service that supports HBS faculty research with a staff of statisticians, data scientists, and experts in research computing. Read more about our most frequently requested... View Details

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