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  • 14 Jan 2014
  • First Look

First Look: January 14

Harvard Business Review Can a Strong Culture Be Too Strong? By: Garvin, David A. Abstract—The article presents a case study of a business enterprise with high employee turnover that is considering adopting a personnel management... View Details
Keywords: Sean Silverthorne

    James L. Heskett

    James L. Heskett is UPS Foundation Professor Emeritus at the Harvard Business School and author of his latest book, With From Within: Build Organizational Culture for Competitive... View Details

    • 20 Dec 2017
    • Lessons from the Classroom

    How to Design a Better Customer Experience

    workshops. He will be running the session in the Leading Product Innovation executive education program on the HBS campus in February. Creating a memorable experience When it comes to providing the type of experience we gush about to... View Details
    Keywords: by Dina Gerdeman; Health; Entertainment & Recreation
    • October 2014 (Revised June 2015)
    • Case

    Quiet Logistics (A)

    By: Robert Simons and Natalie Kindred
    This two-part case focuses on how to identify and manage strategic uncertainties in an innovative, entrepreneurial start-up company. In the (A) case, students learn about Quiet Logistics, an e-commerce fulfillment company working with high-end apparel retailers such as... View Details
    Keywords: Strategy Execution; Strategic Uncertainty; Disruptive Change; Managing Growth; Robotics; Disruptive Technology; Managing Start-ups; Management Control Systems; Performance Measurement; Business Growth and Maturation; Disruption; Entrepreneurship; Disruptive Innovation; Crisis Management; Risk Management; Organizational Change and Adaptation; Business Strategy; Competitive Strategy; E-commerce; Distribution Industry; Technology Industry; United States
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    • 21 Aug 2018
    • First Look

    New Research and Ideas, August 21, 2018

    increasingly using crowdsourced public goods as inputs for innovation and production. Counterintuitively, some firms pay their employees to contribute to the creation of these goods, which can be used freely... View Details
    Keywords: Dina Gerdeman
    • 31 Aug 2010
    • First Look

    First Look: August 31

    innovation and strategy formulation. As the company grows, managers must decide how to scale the Vision Community process so that it retains its spirit of employee involvement and engagement while... View Details
    Keywords: Sean Silverthorne
    • 23 Oct 2000
    • Research & Ideas

    The Strategy-Focused Organization

    compensation systems linked to the scorecard and revising the planning and budgeting processes to support the strategy. They also reinforced the strategy and the scorecard at every opportunity, especially in their face-to-face meetings with View Details
    Keywords: by Robert S. Kaplan & David P. Norton
    • Web

    Advisory Board - Entrepreneurship

    entrepreneurship, branding, and innovation expertise. Bluemercury’s innovative retailing and human resource model has been the topic of numerous books, including Shopping: Why We Love it and How Retailers... View Details
    • 19 Dec 2023
    • Research & Ideas

    15 Podcast Episodes That Grabbed Listeners in 2023

    to innovate in the climate space, and shares his advice for those interested in careers in business and climate. Beyond Net Zero: How Seventh Generation Plans to Achieve Real Zero Carbon Ashley Orgain, chief impact officer at Seventh... View Details
    Keywords: by Danielle Kost
    • 17 Jan 2020
    • In Practice

    6 Traits That Set Top Business Leaders Apart

    Outside the Building: How Advanced Leaders Can Change the World One Smart Innovation at a Time. 3. They balance confidence and humility "Great leaders have the ability to act decisively and with confidence to inspire their team while... View Details
    Keywords: by Danielle Kost
    • 07 Apr 2021
    • Research & Ideas

    How Teams Work: Lessons from the Pandemic

    When COVID-19 first sent office employees home last year, many managers filled their teams’ calendars with online check-ins, drop-ins, and updates to make up for the loss of spontaneous interactions—often sinking morale and efficiency.... View Details
    Keywords: by Kristen Senz
    • Web

    Health Care - Faculty & Research

    Affordable Care Act. The (A) case in this series discusses the legislative strategy in the House of Representatives, where three different committees each had jurisdiction over health care legislation. Blog Post Innovation in Health Care... View Details
    • 22 Aug 2005
    • Research & Ideas

    Restoring a Global Economy, 1950–1980

    attracted many U.S. companies to Western Europe. Technology made it easier than ever before for companies to move people, knowledge, and goods around the world. There were new waves of innovations in transport and communications. In 1958... View Details
    Keywords: by Geoffrey Jones
    • 05 Jan 2010
    • First Look

    First Look: January 5

    are not driven by reverse causality. These patterns are not driven solely by common law nations such as the United Kingdom and United States, but also hold in Continental Europe. Download the paper:... View Details
    Keywords: Martha Lagace
    • 10 Apr 2014
    • Research & Ideas

    John Kotter’s Plan to Accelerate Your Business

    employees who volunteer for the effort. The initiative is launched by top management or an executive committee. The principles of Kotter's dual operating system are: Important changes are driven by many... View Details
    Keywords: by Kim Girard
    • 13 Jan 2015
    • First Look

    First Look: January 13

      Publications January 2015 Handbook of Regional and Urban Economics Agglomeration and Innovation By: Carlino, Gerald, and William R. Kerr Abstract—This chapter reviews academic research on the connections between agglomeration and... View Details
    Keywords: Sean Silverthorne
    • 09 Apr 2019
    • First Look

    New Research and Ideas, April 9, 2019

    business owners to understand their own cash flow and prospects. Now the fintech innovation cycle is at an inflection point—new streams of data have the power to illuminate the opaque nature of a small business’s finances. The playing... View Details
    Keywords: Dina Gerdeman
    • 03 Jan 2023
    • Book

    Confront Workplace Inequity in 2023: Dig Deep, Build Bridges, Take Collective Action

    mirror—and it's a nonjudgmental mirror—so that they can see what they believe.” After working with upper-level management, Opie meets with employees working at lower levels, which she prefers to do off-campus and outside of working hours... View Details
    Keywords: by Pamela Reynolds
    • Web

    Alumni Engagement | Social Enterprise | Harvard Business School

    Social enterprise-focused alumni comprise a powerful network for social impact that spans across the globe. Whether it’s within the nonprofit, public, or private sector, HBS alumni pursue a variety of managerial, entrepreneurial, voluntary, and philanthropic roles in... View Details
    • 2021
    • Book

    Lead and Disrupt: How to Solve the Innovator's Dilemma

    By: Charles A. O'Reilly III and Michael Tushman
    Why do successful firms find it so difficult to adapt in the face of change—to innovate? In the past ten years, the importance of this question has increased as more industries and firms confront disruptive change. The pandemic has accelerated this crisis, collapsing... View Details
    Keywords: Organization Change And Adaptation; Organizational Change and Adaptation; Disruptive Innovation; Innovation and Management; Leading Change
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