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  • 01 Jun 2001
  • News

Reunions Offer Job Search, Career Assistance

emotional components. “This pep talk portion of the presentation can be particularly useful for those in a time of transition,” says Gardella. “Bob gave us a chance to share personal experiences,” notes 5th Reunion attendee Thierry R.... View Details
Keywords: Rogelio Fussa; Professional Services
  • March 2024
  • Case

Negotiating the Gift of Life (A)

By: Alex Chan
Describes a negotiation where lives are truly at stake, where key lessons on persuasion and the role that identity might play in a negotiation are on display through an effort by a frontline negotiator from OneLegacy, the US's largest organ procurement organization. As... View Details
Keywords: Economics; Negotiation; Communication; Diversity; Nonprofit Organizations; Emotions; Health Industry
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  • 19 May 2011
  • Research & Ideas

Empathy: The Brand Equity of Retail

There's a famous line from the movie The Godfather, which is often repeated in corporate settings: "This is business, not personal." Ironically, though, that statement is actually bad business advice. During the Consortium for Operational Excellence in Retailing (COER)... View Details
Keywords: by Carmen Nobel; Health
  • August 1978 (Revised April 1987)
  • Supplement

Assistant Professor Graham and Ms. Macomber (B)

Supplements the (A) case. View Details
Keywords: Conflict Management; Interpersonal Communication; Leadership Style; Emotions; Education Industry
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  • August 1978 (Revised December 1986)
  • Case

Assistant Professor Graham and Ms. Macomber (A)

By: C. R. Christensen
A student takes a position on a case which is in conflict with the other students' conclusions. The professor believes the student's answer is correct but does not indicate so in class. As a result, the student withdraws from further class participation. View Details
Keywords: Conflict Management; Interpersonal Communication; Leadership Style; Emotions; Education Industry
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  • 2025
  • Working Paper

Why Most Resist AI Companions

By: Julian De Freitas, Zeliha Oğuz-Uğuralp, Ahmet Kaan Uğuralp and Stefano Puntoni
AI companion applications—designed to serve as synthetic interaction partners—have recently become capable enough to reduce loneliness, a growing public health concern. However, behavioral research has yet to fully explain the barriers to adoption of such AI and... View Details
Keywords: Generative Ai; Chatbots; Artificial Intelligence; Algorithmic Aversion; Lonelines; Technology Adoption; AI and Machine Learning; Well-being; Emotions
Related
  • Article

Managing the Unknowable: The Effectiveness of Early-stage Investor Gut Feel in Entrepreneurial Investment Decisions

By: Laura Huang and Jone L. Pearce
Using an inductive theory-development study, a field experiment, and a longitudinal field test, we examine early-stage entrepreneurial investment decision making under conditions of extreme uncertainty. Building on existing literature on decision making and risk in... View Details
Keywords: Entrepreneurship; Venture Capital; Risk and Uncertainty; Decision Making; Emotions; Performance Effectiveness
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  • November 2007
  • Supplement

Differences at Work: Allie (C)

By: Sandra J. Sucher and Rachel Gordon
In Differences at Work: (C) HBS Case No. 9-408-056 Allie decides not to pursue a sexual harassment charge and instead remedies the situation by transferring to the marketing division in her company. She reflects on how powerless the situation made her feel and how it... View Details
Keywords: Emotions; Ethics; Working Conditions; Rank and Position; Power and Influence
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  • 2017
  • Article

True Happiness: The Role of Morality in the Concept of Happiness

By: Jonathan Phillips, Julian De Freitas, Christian Mott, June Gruber and Joshua Knobe
Recent scientific research has settled on a purely descriptive definition of happiness that is focused solely on agents' psychological states (high positive affect, low negative affect, high life satisfaction). In contrast to this understanding, recent research has... View Details
Keywords: Moral Cognition; Happiness; Moral Sensibility; Emotions; Well-being
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  • September 2007
  • Case

Nonverbal Communication: Distinguishing Truth and Lies

By: Michael A. Wheeler
This video-based coursework illuminates the importance--and difficulty--of judging whether people are trustworthy. Students can test their skills at assessing whether contestants in a high-stakes game show will cooperate or defect. View Details
Keywords: Nonverbal Communication; Competency and Skills; Moral Sensibility; Emotions; Trust
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    Thomas J. Burrell

    Burrell created his agency to capitalize on the untapped potential of the black market in America, and in the process, he became a pioneer of target marketing and built the largest black-owned advertising agency in the United States. He developed breakthrough... View Details
    Keywords: Services
    • 01 Dec 2017
    • News

    The Future of VR is Animated Bunnies

    experience—downloaded as an app to a VR headset—is more like a Choose Your Own A dventure book. Users’ decisions shape the storyline, while their interactions with the characters do something even more remarkable: create an emotional... View Details
    Keywords: Janelle Nanos
    • 01 Oct 1996
    • News

    An Atypical Case — Robin G. Berglund (MBA 1971)

    soberly. "I think the best way I can help children is to work to improve the emotional health of their parents and families." "I think the best way I can help children is to work to improve the emotional... View Details
    Keywords: Thomas Frick
    • June 2010 (Revised September 2012)
    • Teaching Note

    Patient Flow at Brigham and Women's Hospital (TN) (A) and (B)

    By: Anita L. Tucker
    Teaching Note for 608171 and 608172. View Details
    Keywords: Business Processes; Change; Employees; Emotions; Health Care and Treatment; Health Industry
    Related
    • 2009
    • Working Paper

    A Decision-making Perspective to Negotiation: A Review of the Past and a Look into the Future

    By: Chia-Jung Tsay and Max H. Bazerman
    Through the decision-analytic approach to negotiations, the past quarter century has seen the development of a better dialog between the descriptive and the prescriptive, as well as a burgeoning interest in the field for both academics and practitioners. Researchers... View Details
    Keywords: Decision Making; Ethics; Negotiation; Behavior; Cognition and Thinking; Emotions
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    • 12 PM – 1 PM EDT, 19 Sep 2017
    • Webinars: Career

    Navigate Conflict and Build Stronger Relationships at Work

    Every day at work we navigate competing interests, clashing personalities, and limited time and resources. The most effective leaders know how important it is to be able to navigate difficult conversations and work through conflict to improve our relationships. View Details
    • 28 Apr 2020
    • News

    Lessons from a COVID Survivor

    Radha Ruparell (MBA 2008) Radha Ruparell (MBA 2008) When Radha Ruparell (MBA 2008) fell ill with COVID-19, she wasn’t prepared for the physical and emotional rollercoaster that the ensuing weeks would bring. On day 16 of her illness,... View Details
    • 20 Aug 2009
    • Working Paper Summaries

    A Decision-Making Perspective to Negotiation: A Review of the Past and a Look into the Future

    Keywords: by Chia-Jung Tsay & Max H. Bazerman
    • 27 Apr 2021
    • Research & Ideas

    New Research: Surviving Bankruptcy, Useful Economics, and Retirement

    variable analysis and use the differences in the likelihood of retirement driven by Social Security retirement incentives in the United States to find a sizable increase in purpose in life as an outcome of retirement.” Emotional... View Details
    • 20 Sep 2006
    • Research & Ideas

    The Power of Ordinary Practices

    Teresa M. Amabile's research centers on how the work environment can influence the motivation, creativity, and performance of individuals and teams. A recent study focused on the influence of team leaders on these factors. Professor Amabile and New Business publisher... View Details
    Keywords: Re: Teresa M. Amabile