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Show Results For
- All HBS Web
(11,387)
- People (47)
- News (3,834)
- Research (4,892)
- Events (31)
- Multimedia (144)
- Faculty Publications (3,795)
- 13 May 2014
- News
More Evidence That Compliance & Ethics Education Clash
- March 2018 (Revised March 2019)
- Technical Note
Control or Flexibility? Structured Empowerment Offers Both — Lessons from Retail & Service Chains
By: Tatiana Sandino
This note explains how several retail and service organizations use a practice described here as “structured empowerment” to balance control and flexibility as they grow. I define structured empowerment as a practice that grants employees both (a) the power to make... View Details
Keywords: Service Operations; Standards; Employees; Service Delivery; Decision Making; Power and Influence; Retail Industry; Retail Industry
Sandino, Tatiana. "Control or Flexibility? Structured Empowerment Offers Both — Lessons from Retail & Service Chains." Harvard Business School Technical Note 118-082, March 2018. (Revised March 2019.)
- 2015
- Working Paper
Bureaucratic Norms and State Capacity in India: Implementing Primary Education in the Himalayan Region
By: Akshay Mangla
Himachal Pradesh outperforms other Indian states in implementing universal primary education. Through comparative field research, this article finds that bureaucratic norms—unwritten rules that guide public officials—influence how well state agencies deliver services... View Details
Keywords: India; Norms; State Capacity; Civil Society; Policy Implementation; Education; Policy; Performance Capacity; Education Industry; Education Industry; India
Mangla, Akshay. "Bureaucratic Norms and State Capacity in India: Implementing Primary Education in the Himalayan Region." Harvard Business School Working Paper, No. 14-099, April 2014. (Revised October 2015.)
- 2015
- Chapter
Studying Elites in Institutions of Higher Education
By: Scott Snook and Rakesh Khurana
Snook, Scott, and Rakesh Khurana. "Studying Elites in Institutions of Higher Education." Chap. 6 in Handbook of Qualitative Organizational Research: Innovative Pathways and Methods, edited by Kimberly D. Elsbach and Roderick M. Kramer, 54–65. New York, NY: Routledge, 2015.
- 20 Dec 2019
- Podcast
44. Choosing College: Bob Moesta and Michael Horn on Why We Hire Education
It’s the most wonderful time of the year but for many high school seniors it means one thing: college application deadlines! This week on The Disruptive Voice, as millions of students hit “submit”, we’ve invited Bob Moesta and Michael Horn to The Forum to discuss why... View Details
- Blog
Which HBS Executive Education Program is Right For Me?
Business School Executive Education is always striving to create new programs that match business leaders' needs in an ever-changing work environment. The Program Advising team regularly attends program sessions View Details
- fall 1998
- Article
The Pedagogy of Executive Education in Business Markets
By: V. K. Rangan, Das Narayandas and Gerald Zaltman
Rangan, V. K., Das Narayandas, and Gerald Zaltman. "The Pedagogy of Executive Education in Business Markets." Journal of Business-to-Business Marketing (fall 1998).
- Web
Visionary, Innovator, Educator - Georges F. Doriot : Educating Leaders, Building Companies, Baker Library, Harvard Business School
Library Visionary, Innovator, Educator W hen Doriot retired from HBS, Nathan Pusey, the president of Harvard, reflected on the professor's careers in education, the military, and industry: "I should like to... View Details
- 01 Apr 1999
- News
HBS Collaboration Helps Management Education for Minority Students
careers in management. The Management Education Alliance comprises several of the country's leading business schools (including Harvard's), ten predominantly minority business schools, and thirteen U.S.... View Details
Keywords: Anne Kavanagh
- 19 Jan 2022
- Blog Post
From Retail to HBS: How I’m Building a Career Path at the Intersection of Arts, Culture, and Business
Strategy & Planning at the Whitney Museum of American Art, and resides in New York City. Tell us about your background before HBS. How did you choose a career in retail? I’ve always been drawn to the arts View Details
- 20 Jul 2013
- News
Executive Education program helps build nonprofit management skills
- Research Summary
Overview
By: Antonio Moreno
One major theme of Professor Moreno’s research has been retail channel integration and so-called “omnichannel retail.” In omnichannel retail, retailers provide their customers with a shopping experience that may involve different channels in a way that aims to be... View Details
Keywords: Omnichannel; Omni-channel; Omnichannel Retail; Omnichannel Retailing; Retail; Customer Value and Value Chain; Information Management; Technological Innovation; Distribution; Distribution Channels; Logistics; Product; Product Design; Service Delivery; Supply Chain; Supply Chain Management; Information Technology; Internet; Online Technology; Technology Adoption; Technology Platform; Retail Industry; Retail Industry; Retail Industry; Europe; Spain; Latin America
- March 2019
- Technical Note
Control or Flexibility? Structured Empowerment Offers Both—Lessons from Retail & Service Chains (Abridged)
By: Tatiana Sandino
This note explains how several retail and service organizations use a practice described here as “structured empowerment” to balance control and flexibility as they grow. I define structured empowerment as a practice that grants employees both (a) the power to make... View Details
Keywords: Service Operations; Standards; Employees; Service Delivery; Decision Making; Power and Influence; Retail Industry; Retail Industry
Sandino, Tatiana. "Control or Flexibility? Structured Empowerment Offers Both—Lessons from Retail & Service Chains (Abridged)." Harvard Business School Technical Note 119-088, March 2019.
- 01 Mar 2017
- News
What’s New in Educational Innovation? A Few Highlights
provides a thorough understanding of the principles of finance — a toolkit for making smart financial decisions. Negotiation Mastery Participants are introduced to analytical tools and interpersonal techniques for dealing effectively with... View Details
- Web
Transforming Education through Social Entrepreneurship - Course Catalog
education (K-12 and higher education) and business — whether that means starting a business in the education sector or being a board member or... View Details