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  • Program

Transforming Customer Experiences

operating models and strategic service mission with changing consumer needs, shifting market demands, and an evolving competitive landscape. Details Design effective service strategies and offerings Develop operations and service features... View Details
  • Web

Program for Research in Markets & Organizations - Doctoral

campus housing, a partial board plan, and a modest research stipend. As part of the community of researchers, students will participate in enrichment activities such as faculty lectures, professional View Details
  • June 2016
  • Article

Managing the High Intensity Workplace: An 'Always Available' Culture Breeds a Variety of Dysfunctional Behaviors

By: Erin M. Reid and Lakshmi Ramarajan
People today are under intense pressure to be “ideal workers”—totally committed to their jobs and always on call. But after interviewing hundreds of professionals in many fields, the authors have concluded that selfless dedication to work is often unnecessary and... View Details
Keywords: Risk Management; Working Conditions; Work-Life Balance; Management Practices and Processes; Organizational Culture
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  • Article

A Feasibility Study Using Time-driven Activity-based Costing as a Management Tool for Provider Cost Estimation: Lessons from the National TB Control Program in Zimbabwe in 2018

By: J. Chirenda, B. Nhlema Simwaka, C. Sandy, K. Bodnar, S. Corbin, P. Desai, T. Mapako, S. Shamu, C. Timire, E. Antonio, A. Makone, A. Birikorang, T. Mapuranga, M. Ngwenya, T. Masunda, M. Dube, E. Wandwalo, L. Morrison and R. S. Kaplan
Background: This study used process maps and time-driven activity-based costing to document TB service delivery processes. The analysis identified the resources required to sustain TB services in Zimbabwe, as well as several opportunities for more effective and... View Details
Keywords: Time-Driven Activity-Based Costing; Provider Cost; Health Care and Treatment; Cost Management; Activity Based Costing and Management; Zimbabwe
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  • November 2018
  • Case

The Bundesliga in the U.S.

By: Stephen A. Greyser, Sascha L. Schmidt and Florian Holzmayer
The Bundesliga, Germany’s premier football (soccer) league, is assessing its global broadcast and marketing strategy, with special focus on the very lucrative but highly competitive U.S. market. Its CEO Christian Seifert believed that a strong international position... View Details
Keywords: Media; Sports; Global Strategy; Marketing Strategy; Competitive Strategy; Media and Broadcasting Industry; Sports Industry; United States
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    Performance Pressure as a Double-edged Sword: Enhancing Team Motivation but Undermining the Use of Team Knowledge

    In this paper, I develop and empirically test the proposition that performance pressure acts as a double-edged sword for teams, providing positive effects by enhancing the team’s motivation to achieve good results while simultaneously triggering process losses. I... View Details

    • Program

    Driving Corporate Performance

    objectives Enhance competitiveness by better aligning all types of resources to customer needs Strengthen employee relationships and build a strong and enduring culture of helping others to succeed Expand your personal and professional... View Details
    • 16 Jul 2024
    • Blog Post

    Advancing Health Equity: Social Enterprise Summer Fellow Simona Stancov (MBA 2025)

    are working around the world to develop skills and knowledge while having significant responsibility and high impact. What are you working on this summer? As an intern at the Clinton Health Access Initiative (CHAI), I am spending the... View Details
    • Web

    VBHCD Intensive Seminars - Institute For Strategy And Competitiveness

    Professor Porter and the institute have developed a weeklong, intensive seminar focused on frameworks, application tools, and case studies highlighting real-life examples of organizations moving toward value-based care delivery models.... View Details
    • June 10, 2021
    • Article

    How to Be a Purpose-Driven Leader in a Capitalist World

    By: Celia Bravard, John Pontillo and Andrew J. Hoffman
    Today’s business school education isn’t suited to the big challenges facing the world — climate change, economic inequality and racial injustice — that the leaders of tomorrow will be expected to solve. So, how can students and young professionals succeed in a system... View Details
    Keywords: Values and Beliefs; Mission and Purpose; Social Issues; Power and Influence; Social and Collaborative Networks; Opportunities
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    • Program

    Leading Change and Organizational Renewal

    Recognize how leadership styles and senior team characteristics affect change Make better decisions about change initiatives—even with insufficient information Develop internal communication networks essential to driving initiatives... View Details
    • Program

    Designing and Executing Corporate Revitalization

    professional achievement and organizational responsibilities. Read More Answering Your Questions Our Program Advising team can help you at any stage of the admissions process—starting with identifying the program that best addresses your... View Details
    • 2023
    • Article

    Benchmarking Large Language Models on CMExam—A Comprehensive Chinese Medical Exam Dataset

    By: Junling Liu, Peilin Zhou, Yining Hua, Dading Chong, Zhongyu Tian, Andrew Liu, Helin Wang, Chenyu You, Zhenhua Guo, Lei Zhu and Michael Lingzhi Li
    Recent advancements in large language models (LLMs) have transformed the field of question answering (QA). However, evaluating LLMs in the medical field is challenging due to the lack of standardized and comprehensive datasets. To address this gap, we introduce CMExam,... View Details
    Keywords: Large Language Model; AI and Machine Learning; Analytics and Data Science; Health Industry
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    • Program

    Building a Legacy

    mid-career professionals who face new investments or major life decisions. In this program, you will gain an in-depth understanding of best practices in family wealth management; explore the governance, structure, and investment... View Details
    • Teaching Interest

    Leadership and Organizational Behavior (LEAD)

    By: Ethan S. Bernstein

    Professor Bernstein taught Leadership and Organizational Behavior (LEAD) from 2013-2016 (7 sections).  This course focuses on how managers become effective leaders by addressing the human side of enterprise.

    The course is divided into five modules:View Details

    Keywords: Leadership; Organizations; Personal Development and Career; Relationships; Communication
    • Program

    Leading Global Businesses

    Lead with self-awareness, cultural sensitivity, and empathy Develop a global leadership team that reflects the diversity of its global customers Align people around your company's purpose and values Build internal and external networks... View Details
    • 25 Aug 2008
    • Research & Ideas

    HBS Cases: Walking Away from a $3 Billion Deal

    maintain a company's culture."—Nabil N. El-Hage "The case highlights some interesting tensions and conflicts in the private equity business between generating wealth for the firm's investment professionals via the fee stream,... View Details
    Keywords: by Julia Hanna; Financial Services
    • Web

    How Coaching Can Help You - Alumni

    Careers How Coaching Can Help You Careers How Coaching Can Help You Career Coaches An HBS Career Coach is an experienced business professional trained to guide alumni through their career development and job... View Details
    • Program

    Aligning Strategy and Sales

    strategic asset, this sales channel strategy program will help you enable essential company-wide alignment. By aligning strategy and sales, you will explore new ways to help sales professionals meet their numbers, how to improve your... View Details
    • Program

    Foundations of Private Equity and Venture Capital

    your professional achievement and organizational responsibilities. Read More Read Less Answering Your Questions Our Program Advising team can help you at any stage of the admissions process—starting with identifying the program that best... View Details
    Keywords: Finance; Finance