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Show Results For
- All HBS Web (874)
- Faculty Publications (208)
- 01 Jun 2018
- News
Ask the Expert: Star Search
enabling employees to move throughout the organization. Knowing employees want to make a difference is fantastic, but how do you measure and convey that difference to them? —Kate O’Donnell (MBA 2016) GULLIVER: We do that through... View Details
Keywords: Dan Morrell
- 02 Aug 2016
- First Look
August 2, 2016
rituals. We define a ritual as a predefined sequence of symbolic actions often characterized by formality and repetition that lack direct instrumental purpose. Using different instantiations of rituals and measures of anxiety (both... View Details
Keywords: Sean Silverthorne
- 01 Sep 2015
- News
Alumni and Faculty Books for September 2015
measurement tool, the Total Motivation Factor, enables managers to measure the strength of the company culture and track improvements over time. They explore their original research into how Total Motivation... View Details
- 20 Dec 2016
- First Look
December 20, 2016
understand the linkage between internal operations and external markets including capital markets, customer markets, and supplier markets. To communicate effectively with these markets, managers must know how to use accounting-based tools... View Details
Keywords: Carmen Nobel
- 01 Apr 2008
- First Look
First Look: April 1, 2008
behavior of a sample of online grocery shoppers over the course of a year. We compare the purchases customers make when redeeming a $10-off coupon they received from their online grocer with the purchases the same View Details
Keywords: Martha Lagace
- 12 Apr 2004
- Research & Ideas
Waking Up a Sleeping Company
the performance standards, and replacing those managers who weren't prepared to measure up. This took several years and a number of managerial changes. Eventually, most people realized how important these cultural improvements were to the... View Details
Keywords: by Bill George
- Profile
Jeremy Andrus
customers will be too. We’ve recently brought our product development process in-house, so instead of sourcing products in Asia, we can take a concept from a blank sheet of paper through to finished prototype right here in Park City... View Details
- Web
Buy Now, Pay Later: The Secondary Credit Market
sharks” operated illegally, making their customers vulnerable to exploitation. 26 The illegality of the industry also poses a challenge for historians. Because most early salary lenders strove to keep their business under the table,... View Details
- 01 Dec 2020
- News
The Fine Print: Alumni Recommend Their Best Reads
(MBA 2009) I received a copy of the late Professor Clay Christensen’s How Will You Measure Your Life? as a graduation gift from BSSE (Building and Sustaining a Successful Enterprise) this year. I highly recommend the book, regardless of... View Details
- Profile
Terrance McGuire
measured in multiple years rather than months. A high tech startup can see a marketplace, introduce a product and know pretty accurately whether its customers are going to purchase and use a product or... View Details
- Web
Privacy - HBS Working Knowledge
covered by this privacy policy. Harvard Business School is not responsible for the privacy practices, security or content of such Web sites. Security Precautions This site has security measures in place to protect the loss, misuse and... View Details
- 06 Feb 2006
- What Do You Think?
Should CEOs of Public Companies Offer Earnings Guidance?
amounts of internal energy go to 'making the quarter return' rather than serving the customer and building the future. Why did quarter returns develop in the first place?" Bill Hubbell added, "The market has many mechanisms to... View Details
- 01 Jan 2002
- News
Marjorie M.T. Yang (MBA '76)
guiding precepts is to try to improve the livelihood of every member of the company," says Yang, "so the benefits of these savings are passed on not only to our customers but to all our employees. In addition, we feel a responsibility to... View Details
- 01 Jun 2014
- News
Screen Saver
the consumer.'" Odd as it sounds, the customer has not been a historical focus for the movie theater industry. As Ramsey points out, the business got going in the 1930s and 1940s, when it was typical for one print of a movie to be... View Details
- Web
Business and Climate Change Course | HBS Online
Identify physical manifestations of climate change, learn how businesses assess and manage the risks and opportunities associated with climate stressors, and evaluate adaptation measures currently being pursued in different industries and... View Details
- 01 Dec 2013
- News
Curing Health Care
Prescriptions: Free the Data! Build a Killer App Measure Health Care's Real Costs Make Medicine Personal Leverage Human Nature Integrate Preventive Care and Payment BUSH: A passionate advocate for improving health care efficiency and... View Details
- 02 Jan 2018
- First Look
First Look at New Research and Ideas, January 3, 2018
model where firms choose which suppliers to integrate and whether to delegate decisions to integrated suppliers or keep them centralized. We test the predictions of this model using a novel dataset that combines measures of vertical... View Details
Keywords: Sean Silverthorne
- 16 May 2017
- First Look
First Look at New Ideas and Research, May 16
measurement and disclosure of important metrics and information. In this chapter, we examine the effect of sustainability disclosure regulations on firms’ disclosure practices and valuations. Specifically, we explore the implications of... View Details
Keywords: Re: Multiple Faculty
- 01 Jul 2019
- What Do You Think?
Are Super Stretch Goals Only for the Very Young?
Fargo., objectives were put in place to broaden the bank’s relationship with its customers. This involved selling existing customers many more products, a goal based on research showing a relationship between breadth of View Details
Keywords: by James Heskett
- 21 Mar 2017
- First Look
First Look at New Research, March 21
https://www.hbs.edu/faculty/Pages/item.aspx?num=52435 CEO Behavior and Firm Performance By: Bandiera, Oriana, Stephen Hansen, Andrea Pratt, and Raffaella Sadun Abstract—We measure the behavior of 1,114 CEOs in Brazil, France, Germany,... View Details
Keywords: Sean Silverthorne