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  • 22 May 2018
  • First Look

New Research and Ideas, May 22, 2018

established practice. Companies have hired writers and chief content officers to run departments as well as create blogs and other materials—in the process, some have assured sales people that content... View Details
Keywords: Dina Gerdeman
  • 2008
  • Working Paper

The Contingent Nature of Public Policy and Growth Strategies in the Early Twentieth-Century U.S. Banking Industry

By: Christopher Marquis and Zhi Huang

While effects of public policy are one of the foundations of organizational theory, less explored is how these effects may depend on other external environmental factors. We focus on how policy is a necessary, but not sufficient, condition to understand the growth... View Details

Keywords: Banks and Banking; Business History; Growth and Development Strategy; Business and Government Relations; Banking Industry; United States
Related
  • 21 Nov 2013
  • News

Case Study: BlackBerry and Thorsten Heins

there is anything he could have done to reverse the decline. In essence, Blackberry fell victim to a challenge that affects many companies in fast-paced, technology-based industries. Once they achieve market leadership, they focus their... View Details
Keywords: Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises
  • 07 Jun 2023
  • HBS Case

3 Ways to Gain a Competitive Advantage Now: Lessons from Amazon, Chipotle, and Facebook

the same customers. The Ordinary reduces costs. The no-frills cosmetic brand eschews the kind of product customization and coveted celebrity endorsements often seen in the industry, cutting research View Details
Keywords: by Michael Blanding
  • 24 Jun 2013
  • Working Paper Summaries

The Entrepreneurial Gap: How Managers Adjust Span of Accountability and Span of Control to Implement Business Strategy

Keywords: by Robert L. Simons
  • November 2019
  • Article

Procedural Justice and the Risks of Consumer Voting

By: Tami Kim, Leslie John, Todd Rogers and Michael I. Norton
Firms are increasingly giving consumers the vote. Eight studies demonstrate that when firms empower consumers to vote, consumers infer a series of implicit promises—even in the absence of explicit promises. We identify three implicit promises to which consumers react... View Details
Keywords: Consumer Empowerment; Procedural Justice; Promises; Customer Relationship Management; Voting; Perception; Fairness; Risk Management
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    The Portfolio Life: How to Future-Proof Your Career, Avoid Burnout, and Build a Life Bigger than Your Business Card

    What Color Is Your Parachute? meets Out of Office in this inspiring, practical playbook to achieve sustainable work-life balance while optimizing your happiness, personal growth, and bank accounts.

    Pouring yourself into a single... View Details
    • 01 Dec 2018
    • News

    Alumni and Faculty Books for December 2018

    the author’s debt to Belvedere College and the Jesuits as the great influence on his life philosophy and life choices. McEvoy also reflects on how Irish banks morphed from being View Details
    • 01 Jun 2015
    • News

    Alumni and Faculty Books for June 2015

    High-Profit Strategies in the Age of Techno Service by John A. Goodman (MBA 1971) (AMACOM) These days businesses have more opportunities to enhance the customer experience than ever before. Goodman explains how businesses can design View Details
    • 30 Nov 2016
    • What Do You Think?

    How Do Leaders Manage the Tension Between Pride and Arrogance?

    example, Jaime M said, “What you define as pride would be better stated as humility, a customer-centric focus as opposed to an organization driven focus. You can build pride around humility and it will be... View Details
    Keywords: by James Heskett
    • 08 Jan 2019
    • First Look

    New Research and Ideas, January 8, 2019

    uses the K-means clustering technique to identify groups of customers who have purchased any number of 32 specific “deals” Booth offered over the year, differentiated by the wine varietal as well as its country of origin View Details
    Keywords: Dina Gerdeman
    • 2009
    • Working Paper

    Assess, Don't Assume, Part II: Negotiating Implications of Cross-Border Differences in Decision Making, Governance, and Political Economy

    By: James K. Sebenius

    When facing a cross-border negotiation, the standard preparatory assessments—of the parties, their interests, their no-deal options, opportunities for and barriers to creating and claiming value, the most promising sequence and process design, etc.—should be... View Details

    Keywords: Decision Making; Cross-Cultural and Cross-Border Issues; Corporate Governance; Negotiation Process; Organizational Culture; Business and Government Relations
    Related
    • March 2016 (Revised October 2017)
    • Case

    Salesforce.com vs. Siebel (Abridged)

    By: David B. Yoffie
    Explores the phenomenon of software becoming a service. Salesforce.com has catapulted into the lead for offering a customer relationship management (CRM) solution as a Web-based service. Siebel, the leader in CRM packaged software sales, has to devise a strategy to... View Details
    Keywords: Customer Relationship Management; Competitive Strategy; Software
    Related
    • 29 Jun 2017
    • Research & Ideas

    Why Uber Is Worth Saving and How To Do It

    environment, and mend its sometimes-cantankerous relationship with its 1 million-plus drivers, who are independent contractors. Besides, Kanter says, the company needs to rethink whether it makes sense to... View Details
    Keywords: by Dina Gerdeman; Transportation
    • 25 Sep 2018
    • First Look

    New Research and Ideas, September 25, 2018

    major innovative activity. The relationship between competitor recalls and minor innovation is strongest when recalls are more severe, while the relationship between competitor... View Details
    Keywords: Dina Gerdeman
    • 13 Feb 2018
    • First Look

    New Research and Ideas, February 13, 2018

    on state power. The authors delve into questions about the relationship between states and markets, politics and economics, through examinations of key Enlightenment View Details
    Keywords: Sean Silverthorne
    • Web

    Turnarounds and Transformation - Course Catalog

    HBS Course Catalog Turnarounds and Transformation Course Number 1636 Professor Ranjay Gulati Spring; Q3Q4; 3.0 credits 12 sessions Paper/Project (formerly Entrepreneurial Management in a Turnaround Environment) Career View Details
    • 05 Feb 2019
    • First Look

    New Research and Ideas, February 5, 2019

    integrating employers would provide a much-needed revenue stream, at the same time Appin and Sunbulli worry that doing so could destroy the user experience. Is formalizing employer relationships antithetical... View Details
    Keywords: Dina Gerdeman
    • 29 Jan 2019
    • First Look

    New Research and Ideas, January 29, 2019

    of countries with deteriorated corporate financial fragility indicators (Altman’s Z-score). Firm size plays a critical role in the relationship between leverage, firm fragility, and exchange rate movements... View Details
    Keywords: Dina Gerdeman
    • 28 May 2019
    • News

    Alumni and Faculty Books for June 2019

    product launch platform that helps innovative products reach a community of millions―guides you through every step of the consumer product creation process. Connected Strategy: Building Continuous Customer View Details