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  • 19 Apr 2023
  • News

A Kick Start for Latin American Startups

to achieve in order to raise a subsequent round." Part of that hands-on guidance comes in the form of market strategy, fundraising, and talent and customer acquisition. It helps that Saggioro Leal and Lemann have an extensive network in... View Details
Keywords: Maureen Harmon
  • 19 Oct 2010
  • First Look

First Look: October 19, 2010

increase the discount rate so that it includes the cost of capital plus the probability of a downside Download the paper: http://www.hbs.edu/research/pdf/11-036.pdf   Cases & Course MaterialsPricing, Profits and Customer Value Frank... View Details
Keywords: Sean Silverthorne
  • February 2008 (Revised December 2011)
  • Case

Weber Shandwick: The Client Relationship Leader Program

By: Robert G. Eccles and Kerry Herman
In 2002 Weber Shandwick, a leading global public relations agency, instituted a Client Relationship Leader (CRL) Program for its top 32 global accounts. The purpose of the program is to ensure that all of the firm's resources across geographies, practice areas, and... View Details
Keywords: Blogs; Competency and Skills; Customer Relationship Management; Organizational Change and Adaptation; Organizational Design; Social and Collaborative Networks; Competitive Advantage; Public Relations Industry
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  • 24 Apr 2019
  • Research & Ideas

The 'Amazon Effect' Is Changing Online Price Competition—and the Fed Needs to Pay Attention

prices across channels or locations,” Cavallo says. “So, while retailers currently have the technology to customize prices based on demographics, fairness concerns are limiting their ability to do so.”... View Details
Keywords: by Roberta Holland; Retail
  • 13 Nov 2012
  • First Look

First Look: November 13

ignores the implications of past successes when valuing future innovation. We show that two firms that invest the exact same in research and development (R&D) can have quite divergent, but predictably divergent, future paths. Our approach is View Details
Keywords: Sean Silverthorne
  • Web

Credential of Leadership, Impact, and Management in Business | HBS Online

Customize your curriculum Access a select network of like-minded leaders Experience exclusive course content Gain real-world insights from business experts Apply your learning through a capstone 7 Courses Credential of Leadership, Impact,... View Details
  • 31 Aug 2021
  • Book

Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate

supplies in the 1980s. "As the rise and fall of De Beers exemplifies, while a diamond may be forever, power is not." But in recent years, competition from other diamond sellers has increased, providing customers with many more... View Details
Keywords: by Jay Fitzgerald
  • 06 Mar 2006
  • Research & Ideas

Four Strategies for Making Concessions

research suggests that negotiators reciprocate concessions based on the benefits they receive, while tending to ignore how much others are sacrificing. One way for the manufacturer to highlight the benefits he was providing to the union... View Details
Keywords: by Deepak Malhotra
  • 28 Feb 2012
  • First Look

First Look: Feb. 28

Based on surveys gathered from 140 employees in a division of a global chemical company, we found that direct knowledge and reflected knowledge enhanced trust differentially. While both enhanced feelings of closeness with others, results... View Details
Keywords: Sean Silverthorne
  • 13 Jun 2011
  • HBS Case

Mobile Banking for the Unbanked

their handsets. The GSM Association predicts that by 2012, nearly 300 million of the previously "unbanked" will be using some form of mobile banking. “The mistake a lot of us make is to look at the folks at the base of the... View Details
Keywords: by Carmen Nobel; Banking; Communications; Telecommunications
  • Web

Case Studies - Social Impact Collaboratory

bond" (SIB) to the United States. SIBs were a novel, albeit complex financing instrument to allow private investment capital to fund and scale social service providers, wherein government repaid investors based on performance. Tracy... View Details
  • 30 Nov 2022
  • Research & Ideas

Recruiters: Highlight Your Company’s Diversity, Not Just Perks and Pay

11-week-long field experiment in 2021 with 178,862 customers of Zippia, a career service agency. Customers seeking job postings received an email containing several recommended positions and basic... View Details
Keywords: by Sean Silverthorne
  • 06 Jan 2020
  • Research & Ideas

Motivate Your High Performers to Share Their Knowledge

pairs and filled out worksheets about their strengths and weaknesses as salespeople. They then compared notes and talked through how they could improve. In the other, pairs of employees received a financial bonus based on their combined... View Details
Keywords: by Michael Blanding
  • 20 Jan 2022
  • Op-Ed

3 Steps to Help Companies Rebuild Trust During the Pandemic

us served as a senior quality officer, found that customers who had experienced a problem that was successfully resolved by Fidelity were more satisfied than customers who had never had a problem with the... View Details
Keywords: by Sandra J. Sucher and Shalene Gupta
  • 11 May 2009
  • Research & Ideas

The IT Leader’s Hero Quest

understand in order to surpass. In the course of the story, Barton first rejects Davies' management approach, then in a more mature fashion, finds ways to "get into the skin" of his opponent, incorporate the useful perspectives he has to offer, and find ways... View Details
Keywords: by Martha Lagace
  • 26 Feb 2013
  • First Look

First Look: Feb. 26

BabbaCo Bussgang, Jeffrey J., and Gaurav JainHarvard Business School Case 813-107 Having just raised a Series B financing, the case protagonist is faced with a tough decision: should she "step on the gas" and scale the customer... View Details
Keywords: Sean Silverthorne
  • 16 Mar 2009
  • Research & Ideas

When the Internet Runs Out of IP Addresses

The Internet is running out of room. Experts predict that in two or three years we will run out of Web addresses, so-called IP addresses, that can be assigned to new Internet-based sites and services. Each site is assigned a unique number View Details
Keywords: by Sean Silverthorne; Telecommunications
  • 11 Apr 2024
  • Blog Post

Climate Stories: Water Series - Episode #17: Leni Peterson Redondo (HBS MS/MBA 2023), Founder & CEO of Celeste

was based in a profound need. “Water has been a through-line in my life.” Growing up in Mexico City, Leni said she has experienced flooding, water scarcity and has seen the city sinking because of the overuse of groundwater. Citing data... View Details
  • Web

Software Tools - Research Computing Services

Linux desktop), simply type the software name in your terminal window to use a wrapper (default submission) script , or use a custom submission script with the appropriate path or module load. To identify the full catalog of software on... View Details
  • 02 Aug 2022
  • Blog Post

From HBS to Cutting-Edge Tech

customize the MBA experience to fit my needs. Looking back, what experiences stand out from your two years at HBS? The section experience is definitely a highlight at Harvard. Taking classes with the same people builds camaraderie and you... View Details