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Show Results For
- All HBS Web
(1,143)
- People (2)
- News (235)
- Research (808)
- Multimedia (3)
- Faculty Publications (421)
- 07 Oct 2019
- Sharpening Your Skills
How Companies Can Make Up with (Very) Unhappy Customers
JetBlue employees and more than 130,000 customers whose flights were cancelled, delayed, or diverted. How did the airline make it right with customers and learn from its mistakes? The Hidden Cost of a Product Recall Product failures create managerial challenges for... View Details
- Person Page
Media
Media
This lists media reports covering my firm dollarDEX Investments or me (or my colleagues), or columns written by me (or my colleagues). There are all... View Details
- 01 Dec 2008
- News
Business at the Summit
challenge ahead is to create a system that maintains and shares stable prosperity and economic growth equitably and globally. “Today,” he said, “we are being reminded of Keynes’s famous insight, that the market system is not always... View Details
- 01 Sep 2020
- News
The Devil You Don’t Know
of the 1930s, because it’s the economic crisis against which all others are typically compared. Importantly, one of the most striking things about the Depression, according to observers both at the time and since, is that economic... View Details
- 01 Mar 2009
- News
Buddy, Can You Spare a Trillion
under the bridge — ancient history, like the history of imperial China. Markets have short memories. Many young traders today did not even experience the Asian crisis of 1997–1998. Those who went into... View Details
- 01 Dec 2009
- News
Hope for Reform Dims
THAIN: Regulations failed to keep up with innovations in financial markets. A year after the federal government rushed to rescue Wall Street from its own nearly fatal excesses, former Merrill Lynch CEO John Thain (MBA ’79) worries “that we aren’t using the View Details
- 01 Oct 2008
- Research & Ideas
How Much Time Should CEOs Devote to Customers?
Harvard Business School professor John Quelch writes a blog on marketing issues, called Marketing KnowHow, for Harvard Business. It is reprinted on HBS Working Knowledge.Customers are the source of all cash... View Details
Keywords: by John Quelch
- 29 Jun 2009
- Sharpening Your Skills
Sharpening Your Skills: Leading Change
can I do? What are key enterprise risk-management strategies? How Do I Build My Business In This Environment? Building Businesses in Turbulent Times An economic crisis is a charter for business leaders to rewrite and rethink how they do... View Details
Keywords: by Staff
- 01 Jun 2011
- News
What’s after Fannie and Freddie?
government guarantees, and (3) privatization backstopped in times of financial crisis by federal government guarantees only for new loans. The third option reflects a middle-ground position advocated by HBS professor David Scharfstein and... View Details
- 01 Mar 2009
- News
Letters to the Editor
HBS Flunks Finance 101 As regards your December Editor’s Note wherein you refer to Dean Jay Light’s remarks to the hastily organized financial crisis panels during the week of September 22: Light attributes the financial View Details
- 22 Sep 2009
- News
The Case for Regulatory Reform
This is week when the Wall Street chickens come home to roost. In the wake of the worst financial crisis since the Great Depression, the Obama administration has sent Congress a package of regulatory reforms aimed, in large part, at... View Details
- Person Page
Read excerpts from DENIAL
The Edifice Complex: Denial at Sears
Book Excerpt: Denial at Sears (BusinessWeek.com, February 26, 2010)
From Denial: Why Business... View Details
- 01 Jun 2012
- News
Good as Our Word
to consider several key questions: Should KBRA enter this business, which despite the economic crisis is still dominated by the Big Three? Should it focus its business on a single sector such as structured products or attack multiple... View Details
- 01 Jun 2009
- News
Too Big To Fail
recruited Moss, an expert in risk management, to provide historical context to the financial crisis and a framework for reform. For his efforts, the panel acknowledged his key role “in conceptualizing and drafting” significant parts of... View Details
- 01 Sep 2018
- News
After the Fall
Ten years ago, the global financial system teetered dangerously on the edge of total collapse. What began as a subprime mortgage crisis in the United States developed into a full-blown meltdown, causing the collapse of major banks... View Details
- 01 Sep 2009
- News
Over the Top
Street’s outsize pay packages “shameful,” especially for companies in need of federal bailouts. Such pay, he said, is “exactly the kind of disregard for the costs and consequences of their actions that brought about this crisis — a... View Details
- May 1982 (Revised April 1984)
- Case
Consolidated Foods Corp. (A)
Top management at Consolidated Foods was concerned about consumer complaints and threatened boycotts, some relating to television and print ad content and others relating to sponsorship of television programs thought to portray excessive sex or violence. Describes the... View Details
Goodpaster, Kenneth E. "Consolidated Foods Corp. (A)." Harvard Business School Case 382-158, May 1982. (Revised April 1984.)
- 01 Mar 2009
- News
Damon Silvers
required to produce four reports for Congress, the last of which is due on March 11, 2009. Read the reports at www.cop.senate.gov/. In addition to shoring up ailing banks, should TARP funds be used to help homeowners avoid default on their mortgages? I believe that the... View Details
- 01 Dec 2008
- News
Where Are They Now?
Glauber As the nation’s financial crisis unfolded in late September, Bob Glauber (DBA ’65) and his wife were exploring the old Silk Road in remote Central Asia. But that didn’t deter intrepid reporters from trying to track him down for... View Details
- October 1982
- Supplement
Southwest Airlines: Interview with Lamar Muse, January 1978, Video
Presents an interview, made shortly before Mr. Muse left the airline, concerning how he responded to the Braniff fare cut during the great Texas Air War in spring 1973. His pithy and direct comments are invariably very well received by class participants. Instructors... View Details
Keywords: Air Transportation; Marketing Communications; Crisis Management; Air Transportation Industry
Lovelock, Christopher H. "Southwest Airlines: Interview with Lamar Muse, January 1978, Video." Harvard Business School Video Supplement 883-510, October 1982.