Publications

July 1995
Teaching Note

Managing Conflict in a Diverse Workplace TN

By: Mary C. Gentile and James I. Cash Jr.

Teaching Note for (9-395-090). View Details

Keywords: Management Style; Conflict Management; Spoken Communication; Employees; Culture; Diversity

1995
Chapter

The Role of Fairness Considerations and Relationships in a Judgment Perspective of Negotiation

By: M. H. Bazerman and M. A. Neale

Keywords: Fairness; Relationships; Negotiation; Conflict and Resolution

June 1995 (Revised July 2006)
Supplement

Barilla SpA (D): JITD Problem Resolution

By: Janice H. Hammond

Supplements the (A) case. View Details

Keywords: Distribution; Sales; Demand and Consumers; Fluctuation; Problems and Challenges

May 1995 (Revised May 1998)
Case

Negotiating the Right to Know: Rhone-Poulenc and Manchester, Texas (A-1)

By: Michael A. Wheeler

Rhone-Poulenc wished to acquire a new permit, but local residents who were concerned about health issues threatened to block the permit. View Details

Keywords: Health; Rights; Negotiation; Conflict of Interests; Social Issues; Chemical Industry; United States

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1995
Simulation

Moms.com Simulation and Teaching Note

By: A. Tenbrunsel and M. Bazerman

Keywords: Conflict and Resolution

1995
Chapter

Regression to the Mean, Expectation Inflation, and the Winner's Curse in Organizational Contexts

By: J. R. Harrison and M. H. Bazerman

Keywords: Mathematical Methods; Conflict and Resolution; Competition; Organizational Structure

1995
Simulation

SHARC Simulation and Teaching Note

By: K. Wade-Benzoni, A. Tenbrunsel and M. Bazerman

Keywords: Conflict and Resolution

29 Nov 1994
Lecture

Regional Patterns of Corporate Governance: Conflict or Convergence in the 21st Century

By: W. Carl Kester

Keywords: Corporate Governance; Conflict and Resolution

August 1994 (Revised May 1995)
Case

Engineering Inspection & Insurance Company

By: Robert H. Hayes

Engineering Inspection & Insurance Co. (EIIC) is a small but highly successful company that offers machinery and boiler inspection and insurance services. After years of above-average growth and profits, both are retreating toward the industry average, policy delivery... View Details

Keywords: Service Operations; Business Strategy; Organizational Design; Organizational Structure; Insurance; Strategic Planning; Problems and Challenges; Insurance Industry; United States

June 1994 (Revised August 1994)
Case

Cunard Line Ltd.: Managing Integrated Marketing Communications

By: Stephen A. Greyser

Cunard, the world's oldest luxury line company, is confronted with several key issues involving its marketing and marketing communications strategy. One concerns the balance between image/positioning advertising and short-term-oriented promotional... View Details

Keywords: Advertising Campaigns; Marketing Communications; Marketing Strategy; Product Positioning; Consumer Behavior; Organizational Structure; Identity; Balance and Stability; Shipping Industry

May 1994
Teaching Note

Conflict on a Trading Floor (A) & (B) TN

By: Joseph L. Badaracco Jr. and Jerry Useem

Teaching Note for (9-394-060) and (9-394-061). View Details

April 1994 (Revised August 1996)
Case

American Express (A)

By: Jay W. Lorsch

In January 1993, the American Express board met to decide who would succeed James D. Robinson, III as chairman and CEO. The board needed to act in the spotlight of intense media and investor scrutiny, and after leaks had revealed that there was a conflict among the... View Details

Keywords: Decision Making; Corporate Governance; Resignation and Termination; Leadership; Management Succession; Performance Evaluation

February 1994 (Revised May 1999)
Case

Manville Corp. Fiber Glass Group (C)

By: Lynn S. Paine and Sarah Gant

Manville Corp.'s senior managers are surprised when Japanese government officials advise them not to go forward with their plan to add a cancer warning label to diatomaceous earth (DE) products sold in Japan. The International Agency for Research on Cancer has ruled... View Details

Keywords: Management Teams; Ethics; Conflict of Interests; Health; Safety; Cross-Cultural and Cross-Border Issues; Policy; Japan

1994
Chapter

Conflict Management and Negotiation

By: J. Polzer and M. Neale

Keywords: Conflict Management; Negotiation

29 Jan 1994
Lecture

Multinational Governance in Global Companies: The Conflict Between Companies that Have Become Global and Boards that are Still National

By: W. Carl Kester

Keywords: Corporate Governance; Global Range; Local Range; Conflict and Resolution

January 1994 (Revised March 1995)
Background Note

Power Dynamics in Organizations

By: Linda A. Hill

Designed to introduce the concepts of power and power dynamics to students in the MBA second-year elective course Power and Influence. Defines "power" and "influence," and explores the role of power dynamics in managerial work and in the life of organizations. Combats... View Details

Keywords: Power and Influence; Organizations; Conflict and Resolution

January 1994 (Revised July 1994)
Case

Dell Computer Corporation

By: Peter Tufano

Tina Chen, chief investment officer of a large insurance company, hears accusations by a Kidder Peabody equity research analyst that Dell Computer Corp. might be improperly accounting for what he suspects are large foreign exchange losses resulting from speculation.... View Details

Keywords: International Accounting; Financial Instruments; Ethics; Financial Statements; Computer Industry; United States

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November 1993 (Revised September 2003)
Supplement

Beech-Nut Nutrition Corporation (A-3)

By: Lynn S. Paine

Describes Beech-Nut's resolution of the apple juice matter. View Details

Keywords: Food and Beverage Industry; United States

October 1993 (Revised March 2023)
Case

Conflict on a Trading Floor (A)

By: Joseph L. Badaracco Jr. and Jerry Useem

A junior salesperson on FirstAmerica Bank's trading floor is assisting a top salesperson, Linda, on a deal to finance the construction of a new cruise ship for Poseidon Cruise Lines. While the terms of the deal are being worked out, he realizes Linda has taken... View Details

Keywords: Cost vs Benefits; Ethics; Values and Beliefs; Profit; Knowledge Use and Leverage