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Show Results For
- All HBS Web
(4,808)
- People (16)
- News (1,599)
- Research (1,664)
- Events (29)
- Multimedia (68)
- Faculty Publications (1,139)
- May 2013
- Article
Health Care's Service Fanatics: How the Cleveland Clinic Leaped to the Top of the Patient-satisfaction Surveys
By: James Merlino and Ananth Raman
The Cleveland Clinic has long had a reputation for medical excellence. But in 2009 the CEO acknowledged that patients did not think much of their experience there, and he decided to act. Since then the Clinic has leaped to the top tier of patient-satisfaction surveys,... View Details
Merlino, James, and Ananth Raman. "Health Care's Service Fanatics: How the Cleveland Clinic Leaped to the Top of the Patient-satisfaction Surveys." Harvard Business Review 91, no. 5 (May 2013): 108–116.
- 09 Apr 2008
- Research & Ideas
The Matchmaker of the Modern Economy
newspapers and magazines. All of the stories centered on its star-studded lineup on the firm's groundbreaking mission. A story in the Boston Globe started with the headline, "Venture Enterprise View Details
Keywords: by Spencer E. Ante
- Web
A Chronicle of the China Trade. The Papers of Augustine Heard & Co., 1840-1877
Research Business & Environment Business History Christensen Center for Teaching & Learning Entrepreneurship Faculty & Research Global Healthcare HBS Working Knowledge Institute for Strategy & Competitiveness Leadership Networked Business... View Details
- 01 Dec 2005
- News
The Deleterious Effects of Dirty Money
Baker: Chronicler of dirty money. In his new book, Capitalism’s Achilles Heel: Dirty Money and How to Renew the Free-Market System (John Wiley & Sons, 2005), Raymond W. Baker (MBA ’60) chronicles the widespread illegal flow View Details
- 09 Jun 2024
- Blog Post
The EC Formula: MBA Class of 2024 Looks Back
started Montage at the start of my MBA, so I was able to center my learning experiences around my entrepreneurial journey. This is a risk-free period that will help you learn so much about yourself. HBS has... View Details
- Research Summary
Re-Producing Exclusivity: A History of the Transatlantic Fashion Industry, 1929-1960
The history of fashion has been increasingly explored over the last decade, but two important and intertwined features of the topic are still underdeveloped: business and its international aspect. These dimensions are crucial. Fashion is first and foremost an industry... View Details
- 2013
- Article
Knowledge-Based View of Strategy [La Visión de la Estrategia basada en el Conocimiento]
By: Hirotaka Takeuchi
Strategy is about future creation. Firms differ not just because they have different value chains and activity systems or different resources and competencies, but because they envision different futures. They differ because people in charge of formulating and... View Details
Takeuchi, Hirotaka. "Knowledge-Based View of Strategy [La Visión de la Estrategia basada en el Conocimiento]." Universia Business Review, no. 40 (2013): 68–79.
- 01 Dec 2022
- News
Program Catalyzes New Streams of Research
accelerates the process of knowledge creation at HBS and leverages the expertise of the School’s faculty. For the 2022–2023 academic year, the BiGS Visiting Fellows’ work View Details
Keywords: Jennifer Gillespie
- 01 Mar 2019
- News
Action Plan: Fruit of the Vine
father’s that evolved into a hobby that turned into a business,” she says. “We not only wanted to be excellent stewards, we wanted to enhance its value.” As managing partner of Knudsen Vineyards, Knudsen... View Details
Keywords: Ryan Jones
- 01 Dec 2009
- News
The Story of Israel’s Economic Miracle
In Israel, getting into business is not so much a matter of what university you went to but rather what military unit you served in. And that may be the single thing you need to understand about what makes Israel a leading View Details
- 21 Apr 2014
- News
Spirit of philanthropy advances Executive Education
also extends to HBS, which received a $50 million gift to fund a new residential learning center for its Executive Education Program. Tata—recalling that his studies at the School’s Advanced Management Program were “the most important 13... View Details
- February 2022
- Case
Cleveland Clinic Abu Dhabi: Leading Through the Fog of the COVID-19 Pandemic
By: Linda A. Hill and Emily Tedards
As COVID-19 began to take lives, destroy healthcare systems, and shut down economies across the globe, Dr. Rakesh Suri, Chief Executive Officer of Cleveland Clinic Abu Dhabi, and his executive team adapted their leadership to instill the new levels of agility and... View Details
Keywords: Organizational Behavior; Culture; Organizational Culture; Organizational Adaptation; Organizational Effectiveness; Alignment; Leadership; Innovation; Diversity; Collaboration; Co-creation; Learning Organizations; Empowerment; Teamwork; Ecosystem; Agility; Partnerships; Data-driven Decision-making; Operating Model; Risk Management; Virtual Work; Team Dynamics; Telemedicine; Metrics; Globalization; Pandemic; COVID-19; Hospital; Healthcare; United Arab Emirates; Middle East; Health Care and Treatment; Health Pandemics; Organizational Change and Adaptation; Crisis Management; Leading Change; Leadership Style; Digital Transformation; United Arab Emirates; Middle East
Hill, Linda A., and Emily Tedards. "Cleveland Clinic Abu Dhabi: Leading Through the Fog of the COVID-19 Pandemic." Harvard Business School Case 422-057, February 2022.
- January 2024
- Background Note
Evaluating Innovations in the Organization of Primary Care: What Type of Innovation Is It and How Well Does It Align with the Six Factors?
By: Regina E. Herzlinger and James Wallace
How can we evaluate if innovative health care ventures can do good—benefit society—and do well—become financially viable? This question is the topic of the first module in the Innovating in Health Care course book.
This note and "Health Stop (A): What Type... View Details
This note and "Health Stop (A): What Type... View Details
- 01 Dec 1996
- News
Intellectual Debate: The Business of Business
should be the firm's only motivation if social welfare is to be maximized - provoked a round of spirited discussion centered on the social role and responsibilities of... View Details
- 04 Dec 2023
- Blog Post
My Summer of Joy with the National Parks Service
Hi all, my name is Rhea! I was lucky enough to work for the National Park Service this summer as a business management intern with the Submerged Resources Center (SRC). The SRC is the NPS national dive program, responsible for... View Details
- 10 Apr 2008
- News
The Sum of Our Own Greatness
students, faculty, and staff gathered in Murr Center gave the film an enthusiastic reception that bespoke a genuine respect for a large and vital part of the HBS community that seldom draws public... View Details
- 17 Feb 2022
- Book
When Employees Feel a Sense of Purpose, Companies Succeed
to the specific content of their cultures, shaping them to inculcate specific behaviors relevant to strategic execution. Eager to support goals like innovation, quality, growth, and excellence in customer... View Details
Keywords: by Ranjay Gulati
- August 2023
- Teaching Note
Huawei: A Global Tech Giant in the Crossfire of a Digital Cold War
By: William C. Kirby and Noah B. Truwit
Teaching Note for HBS Case No. 320-089. By 2020, Ren Zhengfei, CEO of Huawei, had transformed the small telephone switch manufacturer he founded in 1987 into a $120 billion telecommunications company poised to lead the lucrative rollout of fifth-generation (5G)... View Details
- Article
A Cost Comparison of Cataract Surgeries in Three Countries—United States, India, and Nepal
By: Jiayin Xue, John Hinkle, Mary-Grace Reeves, Luo Luo Zheng, Vengadesan Natarajan, Shyam Vyas, Radhika Upreti Oli, Matt Oliva, Robert S. Kaplan, Arnold Milstein, Geoff Tabin, Jeffrey L. Goldberg and Kevin Schulman
U.S.-based cataract surgeries are costly compared with those performed in high-quality Indian and Nepalese eye centers. The authors used time-driven activity-based costing to evaluate phacoemulsification surgery across four sites: a U.S.-based academic hospital... View Details
Keywords: Time-Driven Activity-Based Costing; Cost Accounting; Health Care and Treatment; Health Industry; India; Nepal; United States
Xue, Jiayin, John Hinkle, Mary-Grace Reeves, Luo Luo Zheng, Vengadesan Natarajan, Shyam Vyas, Radhika Upreti Oli, Matt Oliva, Robert S. Kaplan, Arnold Milstein, Geoff Tabin, Jeffrey L. Goldberg, and Kevin Schulman. "A Cost Comparison of Cataract Surgeries in Three Countries—United States, India, and Nepal." NEJM Catalyst Innovations in Care Delivery 2, no. 9 (September 2021).