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  • All HBS Web  (2,615)
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    • News  (615)
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    • Events  (12)
    • Multimedia  (32)
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  • All HBS Web  (2,615)
    • People  (4)
    • News  (615)
    • Research  (1,450)
    • Events  (12)
    • Multimedia  (32)
  • Faculty Publications  (881)
← Page 33 of 2,615 Results →

    Uncommon Service

    Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance – for as long as it takes to calm the customer down and fix whatever foul-up... View Details

    • July 3, 2020
    • Article

    Delivery Apps Need to Start Treating Suppliers As Partners

    By: Scott Duke Kominers and Ian Macomber
    Home delivery has shifted from a luxury service aimed at young urban professionals to a core part of many businesses, which is used by almost everyone. That upheaval has strained capacity of many delivery services and changed how they relate to the suppliers that they... View Details
    Keywords: Service Delivery; Supply Chain; Performance Capacity; Performance Efficiency; Entrepreneurship
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    Kominers, Scott Duke, and Ian Macomber. "Delivery Apps Need to Start Treating Suppliers As Partners." Harvard Business Review (website) (July 3, 2020).
    • February 2020
    • Case

    Highfields Capital and McDonald's

    By: Mark Egan and Robin Greenwood
    McDonald’s reported its fifth consecutive quarter of declining same-store sales growth in early 2015. Despite McDonald’s recent poor performance, Jonathon S. Jacobson, the founder and Chief Investment Officer of Boston-based Highfields Capital Management, had initiated... View Details
    Keywords: McDonald's; Stocks; Performance Improvement; Operations; Finance; Restructuring; Value Creation; Financial Services Industry
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    Egan, Mark, and Robin Greenwood. "Highfields Capital and McDonald's." Harvard Business School Case 220-061, February 2020.
    • 10 Jan 2020
    • News

    Competing in the Age of AI

    • 03 Feb 2021
    • Blog Post

    Faculty Spotlight: Professor Jurgen Weiss

    After more than two decades in consulting, Jurgen Weiss joined the Harvard Business School faculty in 2020 as a member of the Business, Government, and the International Economy Unit. He currently teaches the first year BGIE core course... View Details
    • Teaching Interest

    The Role of Government in Market Economies (RoGME)

    By: Matthew C. Weinzierl

    RoGME is about one question: What is the proper role of government in market economies? We study the role of government as it plays out in the real world, using case studies to examine policies of current interest and importance.... View Details

    • 25 Sep 2006
    • Research & Ideas

    How Software Platforms Revolutionize Business

    transformed nearly every major industry for the past quarter century." Think of software platforms as ring leaders of ecosystems in which a few or many companies can participate to reach users. These core products, like Windows, for... View Details
    Keywords: by Sean Silverthorne; Video Game; Web Services
    • May 2012
    • Case

    Evergreen Natural Markets 2012

    By: Rosabeth M. Kanter and Paul S. Myers
    Evergreen Natural Markets is a successful food retailer located in the Rocky Mountain region of the U.S. Having grown through acquisition, it has a reputation for improving the companies it purchases while retaining previous management. This strategy has succeeded due... View Details
    Keywords: United States; Operating Systems; Acquisitions; Strategy; Human Resource Management; Consolidations; Retail Trade; Food; Growth Management; Organizational Culture; Consolidation; Acquisition; Business Processes; Retail Industry; Food and Beverage Industry; Las Vegas; Western United States
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    Kanter, Rosabeth M., and Paul S. Myers. "Evergreen Natural Markets 2012." Harvard Business School Brief Case 124-450, May 2012.
    • April 2013
    • Article

    What Roger Fisher Got Profoundly Right: Five Enduring Lessons for Negotiators

    By: James K. Sebenius
    Roger Fisher, who died in 2012, enjoyed a remarkable career that modeled one way that an academic, especially in a professional school such as law or business, could make a significant, positive, and lasting difference in the world. Distinctive aspects of his career... View Details
    Keywords: Bargaining; Conflict Resolution; Dealmaking; Negotiation; Personal Development and Career; Conflict and Resolution
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    Sebenius, James K. "What Roger Fisher Got Profoundly Right: Five Enduring Lessons for Negotiators." Negotiation Journal 29, no. 2 (April 2013): 159–169.
    • Web

    Business & Environment

    roadmap: sharpen the core cement portfolio, accelerate low-carbon products and aggregates, build a tech-driven innovation engine and empower country units while tightening performance accountability. Two years on, TITAN posts record... View Details
    • 08 Aug 2011
    • Research & Ideas

    The Death of the Global Manager

    while confirming and further exploring some basic challenges that have, more or less, remained the same. "There are three core strategies that any MNC has to pursue to build layers of competitive advantage," Bartlett says.... View Details
    Keywords: by Julia Hanna
    • Program

    PLD Module 5

    organization's success. Key Benefits Viewing your leadership approach through a wider lens, you will be better prepared to navigate complex business challenges and future career transitions. PLD Module 5 not only expands your leadership View Details
    • September 2018
    • Case

    ProdEng: Services for Oil & Gas Extraction

    By: Frank V. Cespedes, Maria Fernanda Miguel and Mariana Cal
    ProdEng is a venture created as part of a PE fund and provides oil field services in Argentina. In 2016, an industry-wide unforeseen oil and gas demand slump drove ProdEng’s average service rates down by more than 37%, with EBITDA margins falling from 50% to 24% in the... View Details
    Keywords: Pricing; Entrepreneurship; Sales; Marketing; Price; Strategy; Latin America; Argentina
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    Cespedes, Frank V., Maria Fernanda Miguel, and Mariana Cal. "ProdEng: Services for Oil & Gas Extraction." Harvard Business School Case 819-003, September 2018.
    • February 2010 (Revised January 2014)
    • Case

    Tennant Company

    By: Toby E. Stuart, Lynda M. Applegate and James Weber
    Tennant, a leading producer of floor cleaning equipment, must determine how to create, finance, structure, staff, govern, measure, and manage a new venture for developing a fundamentally new product line. In 2005, Tennant Company had developed an innovative,... View Details
    Keywords: Business Startups; Change Management; Corporate Entrepreneurship; Disruptive Innovation; Product Development; Organizational Design; Organizational Structure; Research and Development
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    Stuart, Toby E., Lynda M. Applegate, and James Weber. "Tennant Company." Harvard Business School Case 810-040, February 2010. (Revised January 2014.)
    • 13 Feb 2022
    • News

    A Century of MBA Case Studies: Exacting Examples from Business Life

    • 25 Nov 2008
    • First Look

    First Look: November 25, 2008

    core retailing business and AWS. Students are also provided with an opportunity to discuss operational diversification and its limits within the AWS context. Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/... View Details
    Keywords: Martha Lagace
    • Program

    The HR-Executive Suite Connection

    management to engage fully in every aspect of senior leadership discussions. As you analyze the core business challenges and opportunities that arise in typical executive committee meetings, you will improve your ability to build and... View Details
    • January 2025
    • Case

    Constitutional Fiction: John Miller & the Legitimacy of Family Constitutions

    By: Lauren Cohen, Octavian Graf Pilati and Sophia Pan
    John Miller sat reviewing his family’s Constitution, grappling with how best to implement and enforce its provisions. Designed to prevent ambiguity in governance, the Family Constitution set out core values and guidelines to promote harmony and cohesion among family... View Details
    Keywords: Conflict Resolution; Perspective Taking; Liabilities; Family Business; Family Ownership; Business Growth and Maturation; Alignment; Cooperation; Attitudes; Behavior; Cognition and Thinking; Conflict Management; Conflict of Interests; Power and Influence; Perception; Trust; Perspective; Motivation and Incentives; Happiness; Identity; Goals and Objectives; Legal Liability; Contracts; Fairness; Values and Beliefs; Governance Controls; Governing Rules, Regulations, and Reforms; Family and Family Relationships; Manufacturing Industry; Germany
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    Cohen, Lauren, Octavian Graf Pilati, and Sophia Pan. "Constitutional Fiction: John Miller & the Legitimacy of Family Constitutions." Harvard Business School Case 225-054, January 2025.
    • November 2024
    • Article

    Leadership and Plumbing

    By: Frank V. Cespedes
    “Leadership” is a growth industry. Amazon lists over 60,000 books on the topic. Most focus on emotional intelligence, charisma, avoiding narcissism (usually someone else’s problem, according to these authors, not their problem) and other personality traits. But as... View Details
    Keywords: Leadership Development
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    Cespedes, Frank V. "Leadership and Plumbing." Top Sales Magazine (November 2024), 26–27.
    • December 2017 (Revised January 2018)
    • Teaching Note

    Bega Cheese: Bidding to Bring Vegemite Back Home

    By: Benjamin C. Esty, Lauren G. Pickle and Greg Saldutte
    In January 2017, the leadership team of Bega Cheese—the Australian dairy company—was considering a bid for Mondelēz International’s Australia and New Zealand (ANZ) grocery business which included several leading consumer brands such as Vegemite, the iconic Australian... View Details
    Keywords: Mergers & Acquisitions; Value Drivers; Discounted Cash Flow (DCF); Dairy Industry; Corporate Scope; Diversification; Consumer Goods; Iconic Brands; Australia; Corporate Finance; Bidding Strategy; Cross Border; Financing; Mergers and Acquisitions; Valuation; Value Creation; Business Divisions; Capital Structure; Food; Bids and Bidding; Consumer Products Industry; Food and Beverage Industry; Australia; United States
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    Ivashina, Victoria, Alexey Tuzikov, and Abhijit Tagade. "Valuation Techniques in Private Equity: LBO Model." Harvard Business School Background Note 218-106, June 2018.
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