Publications

27 Jun 2019
Blog Post

Dance to the Music: How Noa Torok Found Her Dream Job at SoundCloud

became a successful lawyer working for the Israeli Supreme Court. She had hoped she could combine law and business together, but, “I realized that being a lawyer meant working from the sidelines. And I want to call the shots myself.”... View Details

Keywords: Entertainment / Media / Sports

June 2025
Case

Vail Resorts: Responding to Activist Pressure (A)

By: Benjamin C. Esty and Edward A. Meyer

On January 27, 2025, the head of a relatively small hedge fund named Late Apex Partners sent a highly critical letter to the board of directors of Vail Resorts, the world’s largest ski resort operator. In his letter, and the 88-slide presentation that accompanied his... View Details

Keywords: Corporate Finance; Capital Budgeting; Corporate Governance; Competitive Advantage; Competitive Strategy; Leading Change; Valuation; Investment Activism; Climate Change; Management Succession; Financial Management; Risk Management; Business and Shareholder Relations; Sports Industry; Entertainment and Recreation Industry; Travel Industry; United States; Australia; Canada

03 Oct 2023
Research Event

Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips

these are-- it is a school where people come to learn how to be very successful in the material world. Brooks: Yeah. Goldberg: Right? What are you teaching then about happiness if you're telling us in the book that wanting less is one of... View Details

Keywords: by HBS Staff

Web

Entrepreneurial Management - Faculty & Research

Entrepreneurial Management Overview Faculty Curriculum Seminars & Conferences Awards & Honors Doctoral Students July–August 2025 Article Case Study: Do We Reskill or Replace Our Workforce? By: William Kerr To remain competitive in the internet-of-things era, should the... View Details

Web

South Asia - Global

Governance and Women Leaders with Prof. Aiyesha Dey In February 2025, Professor Aiyesha Dey traveled to India for an 'Immersion for One' organized by the HBS India Research Center. Events in Pune, Delhi, and Kolkata highlighted her research on “The View Details

24 Jun 2019
Blog Post

Dance to the Music: How Noa Torok Found Her Dream Job at SoundCloud

became a successful lawyer working for the Israeli Supreme Court. She had hoped she could combine law and business together, but, “I realized that being a lawyer meant working from the sidelines. And I want to call the shots myself.”... View Details

31 Jan 2022
Research & Ideas

Where Can Digital Transformation Take You? Insights from 1,700 Leaders

democratized both inside and outside of companies. In the past, CEOs and other senior leaders were seen as the legitimate strategic decision-makers because they had more access to data and could decide if and when to share it. With much... View Details

Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards

Research Summary

Building Effective Relationships Across Cultures

Trust is the foundation of any successful collaborative relationship. In my first stream of research, I draw on the basic distinction between cognition-based versus affect-based trust– that is, trust from the head versus trust from the heart – to better... View Details

27 Jan 2009
First Look

First Look: January 27, 2009

Publisher's Abstract Most organizational change initiatives fail spectacularly (at worst) or deliver lukewarm results (at best). In his international bestseller Leading Change, John Kotter revealed why change is so hard and provided an actionable, eight-step process... View Details

Keywords: Martha Lagace

August 2014 (Revised May 2016)
Case

Husk Power

By: Joseph B. Lassiter III and Sid Misra

In late 2013, Husk Power Systems found itself falling further and further behind plan. The founding CEO had decided to resign. His co-founder is faced with the decision of quitting his corporate job in the US to head to India and help form a new management team. Husk... View Details

March 2023 (Revised August 2023)
Case

Majid Al Futtaim: Adapting the Shopping Mall to the Digital Era

By: Antonio Moreno and Gamze Yucaoglu

The case opens in August 2022, as Ahmed Galal Ismail, CEO of Majid Al Futtaim Properties and Fatima Zada, digital and omnichannel director at Majid Al Futtaim Shopping Malls, go over the plans to roll out the omnichannel mall offering for the Mall of the Emirates they... View Details

Keywords: Business Model; Strategy; Information Technology; Technology Adoption; Value Creation; Competition; Expansion; Profit; Corporate Strategy; Retail Industry; Real Estate Industry; United Arab Emirates

23 Nov 2021
Book

What It Takes to Build an Organizational Culture That Wins

because they don’t know how to get there. In the book, Heskett shares a collection of stories that illustrate the real-world ways a number of CEOs have swiftly and effectively tackled cultural change, spurring their employees to become... View Details

Keywords: by Avery Forman

22 Aug 2016
Research & Ideas

Master the One-on-One Meeting

Whether you’re a CEO or a line manager, your team is just as important as a group as its members are as individuals. Today’s tech companies offer many perks to attract and retain the best employees. We offer competitive salaries, training... View Details

Keywords: by Julia B. Austin

August 2004 (Revised September 2005)
Case

Stanley O'Neal at Merrill Lynch (A)

By: David A. Thomas and Ayesha Kanji

In the late 1970s, Stanley O'Neal joined Merrill Lynch as an investment banker. Profiles O'Neal's ascent at Merrill to CEO. O'Neal put Merrill through a comprehensive restructuring program, cutting costs and significantly reducing the work force. As CEO, O'Neal faces... View Details

Keywords: Restructuring; Race; Cost Management; Investment Banking; Job Cuts and Outsourcing; Leadership; Management Succession; Performance Effectiveness; Personal Development and Career

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September 2023 (Revised June 2024)
Case

Kaspi.kz: Building Trust through Innovation

By: Sandra J. Sucher, Fares Khrais and Marilyn Morgan Westner

This case is written to help students explore how companies can maintain and develop trust while innovating, how to identify and respond effectively to warning signs that they may not be as trusted as they believe, and how being trusted can aid in expanding and growing... View Details

Keywords: Growth and Development Strategy; Organizational Culture; Trust; Technology Adoption; Innovation and Invention; Banking Industry

2018
Chapter

The Trust Imperative

By: Richard Edelman, Stephen A. Greyser, E. Bruce Harrison and Tom Martin

CHAPTER SUMMARY: Successful relationships depend on trust—trust between spouses, trust between parent and child, trust between enterprises and their stakeholders. This chapter focuses on the factors that build trust in organizations, as well as the forces that can... View Details

Keywords: Trust; Business and Stakeholder Relations; Communication

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