Publications

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DENIAL reviews

By: Richard S. Tedlow

"A wake-up call to be sure that we dont allow ourselves to confuse our maps with the actual territory."

strategy+business "2010 Best Business Books," Winter 2010

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07 Feb 2022
Research & Ideas

Digital Transformation: A New Roadmap for Success

devote enough time and resources to developing the mindsets and capabilities all employees need. "Data, like all information, is power, and not everyone will embrace this transition readily." Roundtable executives said senior leaders tend to be digital immigrants at... View Details

Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards

29 Jul 2019
Research & Ideas

How Companies Benefit When Employees Work Remotely

put their findings in perspective and offer a framework for future research, the researchers emphasized the nature of a patent examiner’s work, which requires little coordination with co-workers on a daily basis. Examiners perform their work independently, adhering to... View Details

Keywords: by Kristen Senz

21 Jul 2008
Research & Ideas

Solving the Marketing Resources Allocation Puzzle

allocation such as heuristics, decision rules, and "bottom up" approaches still effective in today's complex marketing environment? To help practicioners answer this question, Harvard Business School professors Sunil Gupta and Tom Steenburgh surveyed the academic... View Details

Keywords: by Sean Silverthorne

12 Sep 2023
Research & Ideas

How Can Financial Advisors Thrive in Shifting Markets? Diversify, Diversify, Diversify

collaborated with Dimensional Fund researchers Wei Dai, Kaitlin Hendrix, Wiebke Lamping, Savina Rizova, and Trey Roberts. To understand the growth drivers, the researchers compared firms’ service offerings, practices aimed at expanding... View Details

Keywords: by Ben Rand; Financial Services

24 Mar 2022
Research & Ideas

Rituals at Work: Teams That Play Together Stay Together

without being asked or getting paid, the research team says. How to create workplace rituals Although workplace rituals are effective, managers shouldn’t necessarily start mandating trust falls or daily chants come Monday morning. To develop a group ritual that has the... View Details

Keywords: by Kristen Senz

February 2014 (Revised January 2024)
Case

Go Mobile: Aligning District Managers and Store Teams

By: Tatiana Sandino

Indian cell phone retailer Go Mobile had implemented high-powered incentives to motivate its store employees to behave as owners and provide exceptional service. As the company scaled up, it faced multiple challenges in building a layer of district managers that were... View Details

Keywords: Employee Relationship Management; Mobile and Wireless Technology; Growth Management; Organizational Design; Salesforce Management; Motivation and Incentives; Management Practices and Processes; Telecommunications Industry; India

January 2009 (Revised April 2009)
Case

The Carlyle Group

By: Robert G. Eccles and Carin-Isabel Knoop

This case describes the investment philosophy, organizational structure, management processes and culture of the largest private equity firm in the world measured in terms of assets under management ($89 billion). The Carlyle Group is distinctive in several ways,... View Details

Keywords: Financial Crisis; Assets; Private Equity; Investment; Global Strategy; Innovation and Invention; Knowledge Use and Leverage; Management Practices and Processes; Organizational Structure; Information Technology; Asia; Washington (state, US)

Web

Research Services - Faculty & Research

Research Services 1ms Harvard Business School (HBS) provides unparalleled faculty support to facilitate the creation of enduring knowledge that shapes both business practice and pedagogy. HBS is distinct in that it funds almost all its... View Details

13 Sep 2011
First Look

First Look: September 13

practices creating a learning and innovative organization; and tracking results in terms of the "four Rs" of retention, referrals, returns to labor, and relationships with customers. It shows "the culture cycle" at... View Details

Keywords: Sean Silverthorne

13 Mar 2007
First Look

First Look: March 13, 2007

medical knowledge changes constantly, and hospital care units must learn if they are to provide high quality care. To develop a model of how improvement project teams promote essential organizational learning in health care, we draw from three streams of related... View Details

Keywords: Martha Lagace

Web

2023 Reunion Presentations - Alumni

Chairperson, Private Equity at Apollo; Tracy Palandjian (MBA 1997), CEO and Co-Founder of Social Finance; Member of the Harvard Corporation; Fran Seegull (MBA 1998), President, US Impact Investing Alliance + More Info – Less Info Impact investing has rapidly evolved... View Details

08 Mar 2021
In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details

Keywords: by Dina Gerdeman

04 Jan 2017
What Do You Think?

How Much Bureaucracy is a Good Thing in Government and Business?

(overtasking its members in a way) that forces prioritization.” In the context of other comments, it suggested the question: Are bureaucracies worth improving? What do you think? Original column The process leading up to a transfer of... View Details

Keywords: by James L. Heskett

Research Summary

Automotive Product Development

At present, my primary research focus is studying product development in the auto industry. I am working with Stefan Thomke (HBS) and Takahiro Fujimoto (University of Tokyo) on the 4th Round of the Global Automotive Development Study. The first round of this... View Details

August 2005
Case

Bill Belichick and the Cleveland Browns

By: John R. Wells and Travis Haglock

Genius? That is not what they were calling Bill Belichick in Cleveland. Why? Four losing seasons in five years. Fans hurled trash and insults. The media resented him. Ownership abandoned him. Players quit on him. Very different from the three Super Bowls in five years... View Details

Keywords: Business History; Leadership Style; Leading Change; Management Practices and Processes; Management Style; Sports; Sports Industry; United States