Ambulatory Health Care Services - Publications - Faculty & Research

February 2022
Case

Cleveland Clinic Abu Dhabi: Leading Through the Fog of the COVID-19 Pandemic

As COVID-19 began to take lives, destroy healthcare systems, and shut down economies across the globe, Dr. Rakesh Suri, Chief Executive Officer of Cleveland Clinic Abu Dhabi, and his executive team adapted their leadership to instill the new levels of agility and... View Details

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31 Mar 2009
First Look

First Look: March 31, 2009

PublicationsInnovator's Prescription: A Disruptive Solution for Health Care Authors:Clayton M. Christensen, Jerome H. Grossman M.D., and Jason Hwang M.D. Publication:McGraw-Hill, 2009 Abstract A... View Details

Keywords: Martha Lagace

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1.19 Immersive Field Courses (IFC) - MBA

accommodate their needs while in-country, should contact the Global Experience Office ( geo@hbs.edu ). Depending on the personal situation, the student may also want to consult with a health care provider.... View Details

15 May 2017
Sharpening Your Skills

The Promises and Limitations of Big Data

How Will the Age of Big Data Affect Management? How do we avoid losing useful knowledge in a seemingly endless flood of data? Jim Heskett's readers offer some wise suggestions. Consumer-centered Health Care... View Details

Keywords: by Sean Silverthorne; Financial Services; Financial Services; Financial Services; Financial Services

09 Dec 2008
First Look

First Look: December 9, 2008

roles that various constituencies played in the development process. Purchase the case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=207027 Note on Accountability in the U.S. Health View Details

Keywords: Martha Lagace

18 Jan 2016
Research & Ideas

Hazard Warning: The Unacceptable Cost of Toxic Workers

data to decipher traits belonging to toxic workers. The result was anonymized personal data of almost 60,000 workers from 11 firms, about 70 percent of which were based in the United States. The positions were similar front-line, customer View Details

Keywords: by Roberta Holland

16 Apr 2007
Research & Ideas

Delivering the Digital Goods: iTunes vs. Peer-to-Peer

the same music download as Apple's iTunes, and at no charge, why have millions of users chosen to pay a fee using Apple's service rather than download for free from p2p networks? A: The choice between p2p and iTunes is not trivial. Both... View Details

Keywords: by Sean Silverthorne; Music

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Pagliuca Harvard Life Lab | About

serving over the years as Co-Chairs of their respective MBA Class Reunion Campaigns. They are three-term members of the HBS Board of Dean’s Advisors and are currently serving as Vice Chairs for the HBS Campaign. Additionally, Steve has served on the View Details

08 Oct 2020
Research & Ideas

Keep Your Weary Workers Engaged and Motivated

maximizing productivity? How do we help employees with work/life balance?” “How to keep people engaged and connected and OPTIMISTIC in appropriate measure while so many have so many competing personal and business and health and family... View Details

Keywords: by Boris Groysberg and Robin Abrahams

01 Jun 2020
News

Vital Signs

Halle Tecco (MBA 2011) Halle Tecco (MBA 2011) Halle Tecco (MBA 2011) has been a health care investor since she graduated from HBS. Her fascination with the massive disruptions underway in the industry led... View Details

Keywords: Jen Mele; COVID-19; Ambulatory Health Care Services; Ambulatory Health Care Services

September 2011 (Revised February 2013)
Case

Cleveland Clinic: Improving the Patient Experience

By: Ananth Raman and Anita L. Tucker

Healthcare has traditionally focused on medical outcomes and financial performance. The big question is always, "How much is it going to cost?" What would happen, though, if healthcare also considered the question of "How does the patient feel?" This case looks at the... View Details

Keywords: Health Care and Treatment; Customer Satisfaction; Performance Improvement; Service Delivery; Value Creation; Personal Characteristics; Human Needs

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Al Roth is the George Gund Professor of Economics and Business Administration in the Department of Economics at Harvard University, and in the Harvard Business School. His research, teaching, and consulting interests are in game theory, experimental economics, and... View Details

Keywords: health care; health care; health care; health care; health care; health care

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2022 Reunion Presentations - Alumni

Info Amidst calls to increase consumerism in health care, large tech companies and retailers are making bold moves into the industry. These health care “entrants” aim to... View Details

19 Sep 2023
Blog Post

2023 Summer Internships in Business & Environment

Service is a branch of the U.S Department of the Interior, responsible for preserving natural and cultural resources for the American people. Rhea supported the Submerged Resources Center, the NPS’ national dive program. This team helps... View Details

20 Dec 2017
Lessons from the Classroom

How to Design a Better Customer Experience

Click HereHarvard Business School Professor Stefan Thomke describes how his Executive Education students use LEGO blocks to design customer experiences. (Video by Executive Education) Why do some product or service experiences have enough... View Details

Keywords: by Dina Gerdeman; Health; Health

25 Aug 2014
HBS Case

Starbucks Reinvented

clear, unwavering message that Starbucks' transformation would represent a return to its roots and an uncompromising commitment to core values, such as health care benefits for any partners working at least... View Details

Keywords: by Julia Hanna; Food & Beverage

04 Apr 2024
News

The Making of a Medical Milestone

trial in ALS as well. We recently spoke with Dr. Gros, Eledon’s founder and CEO, about tegoprubart’s potential to revolutionize transplant medicine, why he left medicine to become a serial health care... View Details

Keywords: Margie Kelley

29 Jan 2021
Op-Ed

How Influencers, Celebrities, and FOMO Can Win Over Vaccine Skeptics

UK’s National Health Service improved influenza vaccine adoption by employing medical professionals in its media efforts." Doctors, nurses, and medical professionals are also opinion leaders because patients... View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim

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Globalization - Faculty & Research

conquering the weight-loss market. With approval seemingly coming soon, Gaur had to decide what his strategy should be in continuing to grow Allurion, dealing with the challenges of the GLP-1 craze, and preparing for long term success. Keywords: Corporate... View Details

18 May 2015
News

The First Five Years: Rena Xu (MBA 2014, MD 2014)

of the job? “The best parts have been the relationships—with patients, and with peers. As residents we rotate onto different services each month, but the bonds that we form with our patients are real, and the sense of investment in their... View Details

Keywords: Ambulatory Health Care Services; Ambulatory Health Care Services

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