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  • 25 Jul 2005
  • Research & Ideas

An Organization Your Customers Understand

payers. For example, an office assistant may order office products to be used by fifty people in a department and paid for by a central accounts payable facility. All these entities are customers. The advice to managers: "Look at all... View Details
Keywords: by Robert Simons
  • 21 Jul 2003
  • Research & Ideas

Don’t Get Buried in Customer Data—Use It

on," says Harvard Business School marketing professor Gerald Zaltman. A more strategic approach to data mining can provide the foundation for that decision-making architecture. Below, advice on how to use information about the... View Details
Keywords: by Jean Ayers
  • 04 Sep 2001
  • Lessons from the Classroom

Getting Back on Course

and provided tools to help participants reflect on their own goals. Later, career expert Pam Lassiter offered practical advice on career planning. The women then broke into small groups to begin using the tools and getting feedback from... View Details
Keywords: by Martha Lagace
  • 31 Oct 2004
  • Research & Ideas

Bypass Marketing: Are Docs Influenced?

Until the close of the last decade, health consumers received much of their knowledge and advice about prescription drugs from their physicians or other health care professionals. Today, pharmaceutical companies are spending several... View Details
Keywords: by Manda Salls
  • 30 Apr 2001
  • Research & Ideas

Entering the Age of Alliances

HP, like Merck, has a basic interest in increasing the supply of scientists. NSRC has focused on curriculum design and teacher training. HP's technical advice and the active involvement of its scientists and managers have lent a valuable... View Details
Keywords: by James Austin
  • 18 Feb 2013
  • Research & Ideas

Breaking Through a Growth Stall

often inadequate for scaling. SG&A (selling, general, and administrative) costs then rise faster than revenues, and resource-constrained ventures are forced to raise a dilutive round of capital, operate in small niches, or go out of business. Our research and View Details
Keywords: by Sean Silverthorne
  • 04 May 2010
  • First Look

First Look: May 4

health concerns can communicate with physicians online or by phone and receive advice or even a diagnosis without having to visit the physician's office. American Well's co-founders, Ido Schoenberg and Roy Schoenberg, believe this... View Details
Keywords: Martha Lagace
  • 07 Nov 2006
  • First Look

First Look: November 7, 2006

weight of published management advice, recommends that management teams engage task conflict but avoid relationship conflict. Implicit in this advice is the premise that it is indeed possible to separate the task and relationship aspects... View Details
Keywords: Sean Silverthorne
  • 26 Jan 2004
  • Research & Ideas

What Developing-World Companies Teach Us About Innovation

help community organizers establish similar financing pools in which, instead of cash, the winners received building materials, including cement. In addition, CEMEX provided construction advice and blueprints to the winners. The program... View Details
Keywords: by Donald N. Sull, Alejandro Ruelas-Gossi & Martin Escobari
  • 22 May 2018
  • First Look

New Research and Ideas, May 22, 2018

wealth management platform that integrates products and advice focusing on impact, embedding ESG in research, and building a green bonds business. Purchase this case:https://hbsp.harvard.edu/product/318103-PDF-ENG Harvard Business School... View Details
Keywords: Dina Gerdeman
  • 23 May 2017
  • First Look

First Look at New Ideas and Research: May 23, 2017

technology firms, we show that founders who received advice from other founders with more “hands-on” management styles were more likely to reorient their own management activity and, subsequently, experience lower employee attrition and... View Details
Keywords: Carmen Nobel
  • 17 Jan 2017
  • Research & Ideas

Can China Maintain Its Economic Power?

have to be in sync with the government, and by that I mean national, provincial, and local. Without government support you will fail. Q: Any words of advice for Western companies that want to do business with China? A: There are several... View Details
Keywords: by Deborah Blagg
  • 23 Jun 2015
  • First Look

First Look: June 23, 2015

to the U.S. offices of the firm and immediately sparked controversy, as some female associates claimed that the gender-specific advice in the memo was condescending and sexist. This controversy came close on the heels of a memo released... View Details
Keywords: Sean Silverthorne
  • 14 Jun 2011
  • First Look

First Look: June 14

influence key decisions in the founding process. It is argued that the same biases that provide early benefits can later prove to be a weakness for the startup, and that founders must learn to identify their biases and work to balance them out with sound View Details
Keywords: Sean Silverthorne
  • 02 Oct 2007
  • First Look

First Look: October 2, 2007

practical advice for entrepreneurs accessing and utilizing their DNs. Purchase this note: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=808029 Texas Pacific Group—J. Crew Harvard Business School Case 808-017 Describes... View Details
Keywords: Martha Lagace
  • 10 Mar 2015
  • Research & Ideas

The Surprising Winners and Losers in the Retail Revolution

and best options in-store along with the electrical supplies and tools you will need to install the fixture. Online they carry an endless aisle of products and they provide videos and expert advice to help with installation. They do not... View Details
Keywords: by Sean Silverthorne; Retail
  • 05 Oct 2010
  • First Look

First Look: October 5, 2010

been asked by a new potential customer in May 2008 for advice on purchasing a capesize bulk carrier. After identifying a suitable ship with his colleague Basil Karatzas, they must determine an appropriate offer price for the ship and... View Details
Keywords: Sean Silverthorne
  • 23 Jun 2003
  • Research & Ideas

Historically Speaking: A Roundtable at HBS

1971 after incurring heavy losses. But the deathblow to the company came when RCA followed the advice of Wall Street and spent millions of dollars turning itself into a conglomerate that included everything from frozen foods to rental... View Details
Keywords: by Jim Aisner
  • 01 Feb 2011
  • First Look

First Look: Feb. 1

marketing and sales in Business-to-Business (B2B) organizations. It provides an historical overview, indicating that this is not a new issue facing firms, that the business press has outlined a recurring set of prescriptive advice about... View Details
  • 11 Apr 2018
  • Research & Ideas

Sexual Harassment: What Employers Should Do Now

inappropriate behavior that can lead to an awkward office environment, lawsuits, and reputation damage. But how exactly can companies do better? Ammerman, along with three HBS faculty members, provided some practical advice executives can... View Details
Keywords: by Dina Gerdeman

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