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  • June 2010 (Revised September 2010)
  • Case

athenahealth: Innovating in Response to a Crisis in Healthcare

When Jonathan Bush and his partner, Todd Park, realized that their revolutionary approach to delivering clinical care was being stymied by the inefficiencies in the healthcare system and insurance red tape, they turned their proprietary technology, athenaNet, to a new... View Details
Keywords: Entrepreneurship; Health Care and Treatment; Information Management; Innovation and Invention; Brands and Branding; Product Development; Health Industry; United States
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Chakravorti, Bhaskar, Laura Winig, and Naeem Husain Arastu. "athenahealth: Innovating in Response to a Crisis in Healthcare." Harvard Business School Case 810-079, June 2010. (Revised September 2010.)
  • 28 Jan 2019
  • Research & Ideas

Forget Cash. Here Are Better Ways to Motivate Employees

really matters in the workplace is helping employees feel appreciated.” Rewards that signal to employees that they did a good job and that their manager cares about them will encourage employees View Details
Keywords: by Dina Gerdeman
  • March–April 2022
  • Article

Uncovering the Mitigating Psychological Response to Monitoring Technologies: Police Body Cameras Not Only Constrain but Also Depolarize

By: Shefali V. Patil and Ethan Bernstein
Despite organizational psychologists’ long-standing caution against monitoring (citing its reduction in employee autonomy and thus effectiveness), many organizations continue to use it, often with no detriment to performance and with strong support, not protest, from... View Details
Keywords: Monitoring; Transparency; Polarization; Body Worn Cameras; Quasi Field Experiment; Analytics and Data Science; Employees; Perception; Law Enforcement
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Patil, Shefali V., and Ethan Bernstein. "Uncovering the Mitigating Psychological Response to Monitoring Technologies: Police Body Cameras Not Only Constrain but Also Depolarize." Organization Science 33, no. 2 (March–April 2022): 541–570. (*The authors contributed equally to this manuscript.)
  • 03 Jun 2002
  • Research & Ideas

How to Succeed With Your New Boss

things fast when you know that the business has serious structural problems. So it is wise to get bad news on the table early and to lower unrealistic expectations. Be careful... View Details
Keywords: by Michael Watkins
  • July 2021
  • Case

Kevin D. Johnson: To Be a Venture Capitalist or an Operator?

By: Jo Tango and Alys Ferragamo
In May of 2021, Kevin D. Johnson had just graduated from a rigorous Executive MBA program, and he quickly needed to decide on his next career move. Johnson was the founder and CEO of a successful media company, Johnson Media Inc., but his career goals had shifted while... View Details
Keywords: Entrepreneurship; Business Startups; Goals and Objectives; Race; Wealth; Decisions; Venture Capital; Personal Development and Career; United States
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Tango, Jo, and Alys Ferragamo. "Kevin D. Johnson: To Be a Venture Capitalist or an Operator?" Harvard Business School Case 822-012, July 2021.
  • 09 Jan 2024
  • In Practice

Harnessing AI: What Businesses Need to Know in ChatGPT’s Second Year

improve efficiency to using AI as a driver of strategic differentiation. Here are five shifts 2024 may bring: Broadening access to computing. Generative AI will become further... View Details
Keywords: by Rachel Layne; Information Technology
  • November 2013 (Revised September 2015)
  • Supplement

GlaxoSmithKline in China (B)

By: John A. Quelch and Margaret L. Rodriguez
In 2013, Chinese investigators detained four GSK employees for allegedly bribing health care staff to sell GSK pharmaceuticals. A month later, GSK's Asia Pacific regional president, Abbas Hussain, said the company would help identify corrupt practices. Two days later,... View Details
Keywords: Public Health; Pharmaceuticals; China; Bribery; CSR; Hong Bao; Health Care; Drug; GlaxoSmithKline; GSK; Witty; Government; Marketing; Health; Health Care and Treatment; Corporate Social Responsibility and Impact; Corporate Strategy; Corporate Governance; Business and Government Relations; Ethics; Pharmaceutical Industry; China; United Kingdom; United States
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Quelch, John A., and Margaret L. Rodriguez. "GlaxoSmithKline in China (B)." Harvard Business School Supplement 514-050, November 2013. (Revised September 2015.)
  • 27 May 2015
  • Research & Ideas

Build 'Scaffolds' to Improve Performance of Temporary Teams

thing or two about efficiency. But it's one thing to make yourself more efficient, quite another to make a team more efficient, and still another when that team's membership is in constant flux. With... View Details
Keywords: by Roberta Holland; Health
  • October 2023
  • Case

Hey Jane: Delivering Abortion Pills to the Doorstep

By: Rembrand Koning, Geraldine Pena-Galea and Sarah Mehta
This case tells the story of Hey Jane, a telehealth clinic founded in 2020 that provides virtual medication abortion services to eligible patients in nine U.S. states. By January 2023, the company had served more than 20,000 patients and raised nearly $10 million in... View Details
Keywords: Operations; Business Startups; Health Care and Treatment; Growth and Development Strategy; Health Industry; Technology Industry; United States
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Koning, Rembrand, Geraldine Pena-Galea, and Sarah Mehta. "Hey Jane: Delivering Abortion Pills to the Doorstep." Harvard Business School Case 724-408, October 2023.
  • 19 Dec 2012
  • Research & Ideas

How to be Extremely Productive

the concept that results are the most important factor in evaluating performance, if someone leaves early or comes in late in order to take care of a family matter, it's a non-issue—as long as that person is... View Details
Keywords: by Deborah Blagg
  • 29 Nov 2022
  • Research & Ideas

Is There a Method to Musk’s Madness on Twitter?

Also, last week, the FTC tweeted out what looked to many like a call for whistleblowers asking ex-employees to get in touch. Is Twitter facing any real threat from federal regulators? Wu: Absolutely. Twitter... View Details
Keywords: by Christina Pazzanese, Harvard Gazette; Technology
  • 18 Apr 2023
  • Research & Ideas

The Best Person to Lead Your Company Doesn't Work There—Yet

Companies looking for the best possible leaders—and leaders looking to become CEOs—would do well to heed the model of private-equity (PE) backed companies, which often look outside their ranks when hiring... View Details
Keywords: by Rachel Layne; Financial Services
  • 27 Sep 2018
  • Research & Ideas

Religion in the Workplace: What Managers Need to Know

should be careful to respect a range of religious expressions. Take the case of auto parts retailer AutoZone, which agreed to pay $75,000 for telling an employee he couldn’t... View Details
Keywords: by Dina Gerdeman; Food & Beverage; Apparel & Accessories
  • October 2009 (Revised August 2014)
  • Case

Tengion: Bringing Regenerative Medicine to Life

By: Elie Ofek and Polly Ross Ribatt
Tengion is a young biotech company that is at the frontier of regenerative medicine—a nascent field that seeks to promote the creation of new cells and tissue to repair or replace tissue or organ function lost due to age, disease, damage, or congenital defects. In late... View Details
Keywords: Decision Choices and Conditions; Financial Crisis; Entrepreneurship; Health Care and Treatment; Technological Innovation; Product Launch; Product Development; Research and Development; Biotechnology Industry; United States
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Ofek, Elie, and Polly Ross Ribatt. "Tengion: Bringing Regenerative Medicine to Life." Harvard Business School Case 510-031, October 2009. (Revised August 2014.)
  • 01 Jun 2007
  • What Do You Think?

How Should Pay Be Linked to Performance?

Summing Up Pay for performance: Why do we assume so much and know so little? Pay for performance is an important element of good management, judging from responses to this month's column. The question of what kind of pay for what kind of... View Details
Keywords: by Jim Heskett
  • 22 Mar 2021
  • Research & Ideas

How to Learn from the Big Mistake You Almost Make

What if businesses could learn from their worst mistakes without actually making them? How might the same progress and innovation occur, without firms incurring the costs associated with such errors? The results of a recent study about close calls in health View Details
Keywords: by Kristen Senz; Health
  • 2023
  • Book

Move Fast and Fix Things: The Trusted Leader's Guide to Solving Hard Problems

By: Frances X. Frei and Anne Morriss
Speed has gotten a bad name in business, much of it deserved. When Facebook made "Move fast and break things" an informal company motto, it fueled a widely held belief that we can either make progress or take care of people, one or the other. That a certain amount of... View Details
Keywords: Leading Change; Performance Improvement; Problems and Challenges; Organizational Change and Adaptation; Organizational Culture
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Frei, Frances X., and Anne Morriss. Move Fast and Fix Things: The Trusted Leader's Guide to Solving Hard Problems. Harvard Business Review Press, 2023.
  • 09 Jul 2020
  • Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

writes about VUCA and its application in the business world, says red teamers “don’t simply shoot holes in a plan [they require] leaders to move beyond ‘that won’t happen’ to ‘what if this occurs.” Red team... View Details
Keywords: by Boris Groysberg and Sarah Abbott
  • July 23, 2019
  • Article

Is the U.S. on Its Way to Becoming a Cashless Society?

By: Shelle Santana
The rise of digital payments, including credit cards, debit cards, and mobile payments systems, have contributed to the steady shift in payment practices among consumers. According to the FDIC, cash represented just 30% of all payments in 2017, and the percentage of... View Details
Keywords: Payment Methods; Cash; Credit Cards; Consumer Behavior; Change; United States
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Santana, Shelle. "Is the U.S. on Its Way to Becoming a Cashless Society?" Harvard Business Review (website) (July 23, 2019).
  • Simulation

Going to the Dentist: Futuredontics

By: Gerald Zaltman
Keywords: Health Care and Treatment
Citation
Related
Zaltman, Gerald. "Going to the Dentist: Futuredontics." Simulation and Teaching Note. Multimedia. (Multimedia Producer: Melissa Dailey.)
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