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  • 23 Mar 2010
  • First Look

First Look: March 23

Business Assessment at Dillard's, Inc.: Managing Staffing Levels to Improve Conversion Zeynep TonHarvard Business School Case 610-051 This case illustrates the challenges associated with matching staffing levels with variable workload in retail stores and highlights... View Details
Keywords: Martha Lagace
  • 21 Dec 2009
  • Research & Ideas

Good Banks, Bad Banks, and Government’s Role as Fixer

the failure of many other large institutions. Most of the 600 institutions recapitalized by the federal government over the last year do not satisfy either criterion. A lot of bailout decisions were made ad hoc without a clear rationale.... View Details
Keywords: by Roger Thompson; Banking; Financial Services
  • 27 Sep 2010
  • Research & Ideas

Customer Experts Lose Influence When Teams are Pressured

such as conforming to the status hierarchy when it comes time to make a decision (for example, "She's been here the longest, so let's just go with her idea"), the opportunity for utilizing relevant expertise to improve team results... View Details
Keywords: by Sarah Jane Gilbert
  • 22 Jul 2008
  • First Look

First Look: July 22, 2008

development of broader firm capabilities. Download the paper: http://www.hbs.edu/research/pdf/08-019.pdf How Can Decision Making Be Improved? (revised) Authors:Katherine L. Milkman, Dolly Chugh, and Max H. Bazerman Abstract text Download... View Details
Keywords: Martha Lagace
  • 14 Jul 2008
  • Research & Ideas

HBS Cases: Reforming New Orleans Schools After Katrina

good education entrepreneurship case is the same as with any case—is there a decision point or managerial tension that students can struggle through together in the class discussion? NSNO developed a strategy to focus on a subset of... View Details
Keywords: by Sarah Jane Gilbert; Education
  • September 2017 (Revised November 2017)
  • Case

John Rogers and Ariel Investments

By: Steven Rogers and Greg White
The strong, public advocacy of a highly successful African American CEO has the potential to negatively impact his company. The CEO is deciding if he should listen to the advice of others who are urging him to “tone it down”. View Details
Keywords: Advocacy; Diversity; Investment Management; Affirmative Action; Disruption; Cost vs Benefits; Corporate Entrepreneurship; Fairness; Moral Sensibility; Values and Beliefs; Corporate Accountability; Leading Change; Corporate Social Responsibility and Impact; Problems and Challenges; Financial Services Industry; Chicago
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Rogers, Steven, and Greg White. "John Rogers and Ariel Investments." Harvard Business School Case 318-015, September 2017. (Revised November 2017.)
  • April 2002 (Revised September 2002)
  • Background Note

Capital Controls

By: Rawi E. Abdelal and Laura Alfaro
Only in the waning years of the 20th century did international financial markets begin to enjoy the freedom from government regulation that they had experienced before the first world war. By 2002, international capital markets had grown to be enormous--$1.2 trillion... View Details
Keywords: History; Policy; Business and Government Relations; Change Management; Cost vs Benefits; Governance Controls; Governance Compliance; Emerging Markets; Financial Markets; Network Effects; Banking Industry; Financial Services Industry
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Abdelal, Rawi E., and Laura Alfaro. "Capital Controls." Harvard Business School Background Note 702-082, April 2002. (Revised September 2002.)
  • 28 May 2013
  • Research & Ideas

Can LEGO Snap Together a Future in Asia?

As one of the largest toy makers in the world, the LEGO Group has been riding high in America and Western Europe. To grow, however, LEGO recently faced a decision familiar to many other multinationals: should the company shift from... View Details
Keywords: by Kim Girard; Entertainment & Recreation
  • 07 Sep 2019
  • Op-Ed

Even for Non-Believers, These Are the Next Steps on Climate Change

arguments about whether sea level rise is human caused or even if it’s real; we just need to invest with the probabilities in mind the same way we make risk management decisions under uncertainty about interest rates, exchange rates, or... View Details
Keywords: by John Macomber
  • 20 Aug 2018
  • Research & Ideas

Bargain Hunters Beware: A Store's 'Original Price' Might Not Be After All

the store least paid higher average prices based on those “original” price tags. “This makes me think that the fake prices are working to mislead the customers who know the brand the least, and who have the least information about the brand, into making a View Details
Keywords: by Michael Blanding; Advertising; Retail
  • 17 Feb 2014
  • Research & Ideas

Companies Detangle from Legacy Pensions

full responsibility for paying out the pensions; or was it going to "buy-out" the annuities, transferring both the assets and the liabilities of the plan to Prudential's own balance sheet? The decision would determine who was... View Details
Keywords: by Michael Blanding; Aerospace; Financial Services
  • 10 Nov 2008
  • What Do You Think?

How Much Can You Ask of Your Customers?

encouraging, how and when we set overall rules for encouraging (volunteerism) and how we plan to assess, monitor, and manage need to (be) addressed." Alden Cushman added: "how information is collected, put into context, prioritized, and impacts business View Details
Keywords: by Jim Heskett
  • 17 Jul 2007
  • First Look

First Look: July 17, 2007

decision for firms that aspire to develop platform-mediated networks is whether to preserve proprietary control or share their platform with rivals. A proprietary platform has a single provider that solely controls its technology, for... View Details
Keywords: Martha Lagace
  • 15 Aug 2024
  • Op-Ed

Post-CrowdStrike, Six Questions to Test Your Company's Operational Resilience

involving federal authorities. Process: Structure documentation, processes, and communications to effectively support investigations when errors occur. Ensure there is a way to capture, retain, and document decisions and actions with a... View Details
Keywords: by Hise Gibson and Anita Lynch
  • 27 Feb 2018
  • First Look

First Look at New Research and Ideas, February 27, 2018

giver-receiver interactions—are resource-allocation decisions that also contribute to the social meaning of help. These findings illuminate the theoretical and practical overlap between helping and external leadership in... View Details
Keywords: Sean Silverthorne
  • 05 Sep 2017
  • First Look

First Look at New Research and Ideas, September 5, 2017

Air pollution not only corrupts people’s physical health, but can also contaminate their morality. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53173 August 2017 Journal of Management Education Teaching Versus Living: Managerial View Details
Keywords: Sean Silverthorne
  • 12 Jun 2019
  • Research & Ideas

Investors Have More Than Money to Offer Entrepreneurs

product and need access to a buyer inside a potential large customer or trying to develop partnerships for your business (B2B or B2C), investors can provide invaluable insights on what drives particular companies, who the “real” decision... View Details
Keywords: by Julia Austin
  • 18 Mar 2008
  • First Look

First Look: March 18, 2008

  Working PapersWhere Does It Go? Spending by the Financially Constrained Authors:Shawn A. Cole, John Thompson, and Peter Tufano Abstract In this paper, we analyze the spending decisions of over 1.5 million Americans who vary in their... View Details
Keywords: Martha Lagace
  • 03 Oct 2006
  • First Look

First Look: October 3, 2006

Can the school stay true to its mission? How will it find the funding? Through the story of Blair Jenkins, head of school, this case examines the difficult mission and funding decisions facing many nonprofit organizations. Purchase this... View Details
Keywords: Sean Silverthorne
  • 17 Sep 2013
  • First Look

First Look: September 17

that participants who chose by mind wandering would evaluate their outcome as inferior to participants who deliberated (Experiment 1), participants who used mind wandering as a decision strategy evaluated their choice just as positively... View Details
Keywords: Sean Silverthorne
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