Service - Publications - Faculty & Research

25 Jul 2005
Research & Ideas

An Organization Your Customers Understand

customer but every entity that interacts with you in a significant manner."3 This claim is repeated in the book The Customer Is CEO, which defines a customer as "the recipient of any kind of product or service provided by an... View Details

Keywords: by Robert Simons

12 Jun 2006
Research & Ideas

The Promise of Channel Stewardship

the chain best positioned to create a process that benefits all. In this excerpt, Rangan discusses the promise of channel stewardship. (Look for an HBS Working Knowledge interview with Rangan next month.)Senior managers of most of the companies involved in moving goods... View Details

Keywords: by V. Kasturi Rangan & Marie Bell; Consumer Products

01 Jun 2017
News

Supercharged

are fighting congestion, and are concerned with air quality and noise pollution. Electric plugs right into that.” Indeed, GM plans to introduce an on-demand ridesharing service here in the United States based on autonomous... View Details

Keywords: Alexander Gelfand; illustrations by Tavis Coburn

28 Jun 2022
Cold Call Podcast

Scaling a Fintech Startup for the Greater Good

Keywords: Financial Services

17 Nov 2020
Working Paper Summaries

Venture Capitalists and COVID-19

Keywords: by Paul A. Gompers, Will Gornall, Steven N. Kaplan, and Ilya A. Strebulaev; Financial Services

20 Aug 2020
Working Paper Summaries

Best Ideas

Keywords: by Miguel Antón, Randolph B. Cohen, and Christopher Polk; Financial Services

20 Aug 2019
Cold Call Podcast

Should a Pension Fund Try to Change the World?

Keywords: Re: Rebecca M. Henderson & George Serafeim; Financial Services

19 Nov 2018
Working Paper Summaries

Lazy Prices

Keywords: by Lauren Cohen, Christopher J. Malloy, and Quoc Nguyen; Financial Services

29 Mar 2018
Working Paper Summaries

Government Incentives and Financial Intermediaries: The Case of Chinese Sell-Side Analysts

Keywords: by Sheng Cao, Xianjie He, Charles C.Y. Wang, and Huifang Yin; Financial Services

11 Jan 2018
Working Paper Summaries

Brokers and Order Flow Leakage: Evidence from Fire Sales

Keywords: by Andrea Barbon, Marco Di Maggio, Francesco Franzoni, and Augustin Landier; Financial Services

07 Aug 2017
Working Paper Summaries

Governance Through Shame and Aspiration: Index Creation and Corporate Behavior in Japan

Keywords: by Akash Chattopadhyay, Matthew D. Shaffer, and Charles C.Y. Wang; Financial Services

10 Feb 2017
Working Paper Summaries

The Persistent Effect of Initial Success: Evidence from Venture Capital

Keywords: by Ramana Nanda, Sampsa Samila, and Olav Sorenson; Financial Services

23 Sep 2016
Working Paper Summaries

How Do Venture Capitalists Make Decisions?

Keywords: by Paul A. Gompers, William Gornall, Steven N. Kaplan, and Ilya A. Strebulaev; Financial Services

30 Jun 2016
Working Paper Summaries

The Dyadic Ties of Managers and Financial Analysts and Their Externality on a Firm's Information Environment

Keywords: by Zengquan Li, T.J. Wong, and Gwen Yu; Financial Services

09 May 2016
Working Paper Summaries

What Do Measures of Real-Time Corporate Sales Tell Us About Earnings Surprises and Post-announcement Returns?

Keywords: by Kenneth A. Froot, Namho Kang, Gideon Ozik, and Ronnie Sadka; Financial Services

24 Mar 2016
Working Paper Summaries

Economic Uncertainty and Earnings Management

Keywords: by Luke C.D. Stein and Charles C.Y. Wang; Financial Services

22 Jan 2016
Working Paper Summaries

Financial Patent Quality: Finance Patents After State Street

Keywords: by Josh Lerner, Ann Leamon, Mark Baker & Andrew Speen; Financial Services

20 Aug 2014
Research & Ideas

Dragging Patent Trolls Into the Light

The Texas town of Marshall has a population of 25,000 people, 2,000 of whom are students attending one of the four colleges that have earned Marshall the nickname "Athens of Texas." Marshall is also home to a historic pottery industry and one of the country's... View Details

Keywords: by Michael Blanding; Legal Services