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  • All HBS Web  (10,361)
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  • All HBS Web  (10,361)
    • People  (46)
    • News  (1,854)
    • Research  (6,679)
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  • November 1990 (Revised June 1991)
  • Case

American Airlines (A): Strategy in the 1990s

By: Jay W. Lorsch and Gary W. Loveman
American Airlines is pursuing a growth strategy through international and domestic route expansion. At the same time, the airline is working hard to cut costs while trying to provide the best customer service possible. Is this strategy achievable given the recent surge... View Details
Keywords: Expansion; Air Transportation; Cost Management; Customer Focus and Relationships; Growth and Development Strategy; Air Transportation Industry; United States
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Lorsch, Jay W., and Gary W. Loveman. "American Airlines (A): Strategy in the 1990s." Harvard Business School Case 491-044, November 1990. (Revised June 1991.)
  • 01 Dec 1997
  • News

New Releases

in which knowledge has replaced capital as the critical strategic resource, the core responsibility of management must now focus on attracting, developing, and retaining exceptional people and on creating an environment in which they are... View Details
Keywords: Robert Binstock

    David Duffield

    After failing to convince Larry Ellison that Oracle should invest in the development of human resource management software, Duffield decided to create his own business. PeopleSoft with its innovative... View Details
    Keywords: Computers & Electronics
    • 01 Feb 2001
    • News

    HBS and Stanford in Online Collaboration

    His counterpart at Stanford Business School, Dean Robert Joss, added, "The worldwide need for management skills has never been greater, and the demand for innovative approaches to management education is... View Details
    Keywords: HBS Interactive; e-learning; Colleges, Universities, and Professional Schools; Educational Services
    • 05 Nov 2020
    • Blog Post

    12 Weeks of VC Summer: Remote Edition

    joined the Zoom call. When the user turned on their video, it was revealed to be a video stream of goats and horses (literally)! Matt Kinsella, Managing Director, had used a service called Goat-2-Meeting in an effort to liven up the video... View Details
    • Article

    Selling to Many Countries Within the U.S.

    By: Frank V. Cespedes and Michael Wong
    In pursuing growth, many companies have plans to sell to emerging markets like the so-called B-R-I-C nations (Brazil, Russia, India, China), but they overlook significant ethnic markets within the United States. For example, the combined African-American and Hispanic... View Details
    Keywords: Management Style; Ethnicity; Sales; Business Growth and Maturation; Marketing Communications; Business Plan; Emerging Markets; Debates; Business Strategy; Growth and Development; Growth and Development Strategy; United States
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    Cespedes, Frank V., and Michael Wong. "Selling to Many Countries Within the U.S." MIT Sloan Management Review 52, no. 1 (Fall 2010).
    • 16 Feb 2011
    • News

    Healthy Growth

    has been chairman and CEO of IDEXX, a Maine-based firm that develops diagnostics and information technology for veterinarians, as well as testing technologies that ensure safe water, milk, and livestock production. According to the... View Details
    Keywords: veterinary medicine; Health, Social Assistance
    • 01 Jun 2004
    • News

    Consultant on the Go

    Most business travelers breathe a sigh of relief when they return home, happy to unpack their suitcase and sleep in their own bed. Ram Charan (MBA ’65, DBA ’67) is not your typical business traveler. One of the “world’s most renowned View Details
    Keywords: Management, Scientific, and Technical Consulting Services; Professional Services
    • Web

    Tools & Services | Information Technology

    applications and technology products to bring teaching and learning experiences to life. Learning Management Learn more about the HBS Learning Management System services. Polling & Surveys Explore tools to... View Details
    • Web

    MBA/MPP & MBA/MPA-ID | MBA

    Graduates are equipped to tackle today’s most complex challenges—from domestic policy reform to international development and microfinance—by combining the tools of business with a deep understanding of policy, economics, and... View Details
    • 01 Jun 2009
    • News

    Social Enterprise Visionary

    management education as a way of achieving that goal.” Over nearly two decades, SEI has developed from a visionary concept to a mainstay in the School’s mission of developing... View Details
    Keywords: Deborah Blagg; Colleges, Universities, and Professional Schools; Educational Services; Social Assistance; Health, Social Assistance
    • Article

    How Direct-to-Consumer Brands Can Continue to Grow

    By: V. Kasturi Rangan, Daniel Corsten, Matt Higgins and Leonard A. Schlesinger
    Direct-to-consumer (DTC) brands such as Allbirds, Casper, Peloton, and Warby Parker have creatively found a weakness in the marketing citadel of incumbent brands. By using data gleaned from daily interactions with customers, these brands have been able to adapt how... View Details
    Keywords: Direct-to-consumer; Customer Journey; Business Model; Customer Relationship Management; Growth and Development Strategy
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    Rangan, V. Kasturi, Daniel Corsten, Matt Higgins, and Leonard A. Schlesinger. "How Direct-to-Consumer Brands Can Continue to Grow." Harvard Business Review 99, no. 6 (November–December 2021): 101–109.
    • July 2011
    • Teaching Note

    Buro Happold (TN)

    By: Robert G. Eccles and Erin McFee
    Teaching Note for 409021. View Details
    Keywords: Leadership Development; Training; Organizational Culture; Service Operations; Performance Effectiveness; Management Skills; Service Industry
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    Eccles, Robert G., and Erin McFee. "Buro Happold (TN)." Harvard Business School Teaching Note 412-015, July 2011.
    • October 2009
    • Article

    Making Time Off Predictable—and Required

    By: Leslie Perlow and Jessica L. Porter
    People in professional services believe a 24/7 work ethic is essential for getting ahead—and so they work 60-plus hours a week and stay tethered to their BlackBerrys. This perpetuates a vicious cycle: Responsiveness breeds the need for more responsiveness. When people... View Details
    Keywords: Management Practices and Processes; Performance Expectations; Performance Productivity; Work-Life Balance; Service Industry
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    Perlow, Leslie, and Jessica L. Porter. "Making Time Off Predictable—and Required." Harvard Business Review 87, no. 10 (October 2009).
    • March 2008
    • Supplement

    Patel Food and Chemicals Private Limited (B)

    By: Felda Hardymon and Ann Leamon
    Alok Patel, the founder and chairman of a Gujarat-based, privately held edible oils processor, has hired a CFO and the company is doing extremely well. He wants to add a new plant to process oilive oil, but estimates he will need $20 million. He must decide among... View Details
    Keywords: Financial Management; Growth and Development Strategy; Financing and Loans; Investment; Financial Strategy; Food and Beverage Industry; Chemical Industry; Gujarat
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    Hardymon, Felda, and Ann Leamon. "Patel Food and Chemicals Private Limited (B)." Harvard Business School Supplement 808-143, March 2008.
    • October 2004 (Revised July 2013)
    • Case

    Making China Beautiful: Shiseido and the China Market

    By: Geoffrey G. Jones, Akiko Kanno and Masako Egawa
    Describes the multinational growth of Shiseido, the world's fourth-largest cosmetics company, with a focus on its strategy in China since 1981. Explores the challenges facing firms in the globalization of a culturally specific industry such as cosmetics. The Japanese... View Details
    Keywords: Cross-Cultural and Cross-Border Issues; Globalized Firms and Management; Growth and Development Strategy; Resource Allocation; Competition; Beauty and Cosmetics Industry; China; Japan
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    Jones, Geoffrey G., Akiko Kanno, and Masako Egawa. "Making China Beautiful: Shiseido and the China Market." Harvard Business School Case 805-003, October 2004. (Revised July 2013.)
    • 12 Jul 2021
    • News

    Alumni Confront the COVID-19 Crisis

    operations, remotely disinfecting public buildings and hospitals. "The White Knight drones were in R&D for the last two years; we developed and manufactured them in the last two months in readiness to execute aerial delivery of emergency... View Details
    • 25 Sep 2000
    • Research & Ideas

    More Than the Sum of Its Parts: The Impact of Modularity on the Computer Industry

    The computer age began some six decades ago with general-purpose machines with Star Wars-like names such as ENIAC and EDVAC. They were powered by vacuum tubes, big enough to fill an entire room, and developed by mathematicians under the... View Details
    Keywords: by Staff; Computer; Consumer Products; Technology
    • 01 Apr 1998
    • News

    Plunging Into the Net

    and fellow faculty member John J. Sviokla coined a term to describe the nonphysical arena in which business transactions were increasingly taking place - the marketspace. The Managing in the Marketspace course the pair View Details
    • 26 Oct 2018
    • News

    A Chance to Lead

    have to live by, by setting priorities in your life, so that you make decisions based on information that you have available, and that you then can analyze things in much more detail and make the decisions that are best for you. “So some of these women have gone on to... View Details
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