services - Publications - Faculty & Research

Charles R. Walgreen

Though Walgreen was trained as a pharmacist, he was an equally astute businessman. Walgreen personally manufactured some of his drugs in order to be able to maintain profitable low prices, and he also offered Walgreens branded merchandise and other View Details

Keywords: Retail

LeRoy A. Petersen

customers and on building high quality products that came with a guarantee of equally high quality service and repair operations. He also expanded the firm internationally, acquiring stakes in other companies and erecting offices abroad,... View Details

Keywords: Fabricated Goods

01 Sep 2006
News

The “A” List

Started in 1995 in Columbus, Ohio, by Angela Hicks (MBA ’00), Angie’s List is a consumer-driven report card on numerous local services (plumbers, car mechanics, and moving companies, not to mention solar panels and Christmas decorating)... View Details

Keywords: Telecommunications; Information

01 Dec 2012
News

Faculty Research Online

long before the current recession took hold. Professors Michael Porter and Jan Rivkin discuss causes and possible solutions. Better by the Bundle? Video-game companies do it, fast-food restaurants, too. Why don't more companies bundle products and View Details

Keywords: Executive, Legislative, and Other General Government Support; Government

2011
Working Paper

The Impact of Forward-Looking Metrics on Employee Decision Making

By: Pablo Casas-Arce, F. Asis Martinez-Jerez and V.G. Narayanan

This paper analyzes the effects of providing forward-looking metrics on employee decision making. We use data from a southern European bank that, in April 2002, started providing its branch managers with customer lifetime value (CLV) information about mortgage... View Details

Keywords: Customer Value and Value Chain; Decision Choices and Conditions; Mortgages; Employees; Information; Knowledge Use and Leverage; Service Delivery; Banking Industry; Europe

Citation

May 2008 (Revised April 2018)
Case

The University of Texas MD Anderson Cancer Center: Interdisciplinary Cancer Care

By: Michael E. Porter and Sachin H. Jain

In 2006, University of Texas MD Anderson Cancer Center was an internationally leading institution for cancer care, education, and research. Since 1996, it had successfully reorganized itself from a cancer hospital that was physically organized around clinical... View Details

Keywords: Buildings and Facilities; Health Disorders; Organizational Structure; Medical Specialties; Organizational Change and Adaptation; Value Creation; Service Delivery; Research; Health Care and Treatment; Education Industry; Health Industry; Texas

Citation

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Profile

Rob Casper

But he can talk about his general criteria: He is looking at first- or second-generation businesses owned by people approaching retirement who don't have successors capable of, or interested in, assuming the responsibilities of ownership. He prefers companies that... View Details

Web

Thaddeus Mosley Illusory Progression 2020 | About

Mosley worked for the U.S. Postal Service for 40 years and wrote for the Pittsburgh Courier , one of the nation’s leading Black newspapers. In the 1950s Mosley began making sculptures, and in 1968 he had his first solo exhibition at the... View Details

02 Dec 2017
News

Helping HBS Make Big Bets

organization’s business model and launching Lincoln Center International, an offshoot that provides consulting services and convening opportunities to worldwide clients seeking to plan, build, and operate vibrant arts facilities and... View Details

01 Jun 1999
News

New York Club Names Entrepreneur of the Year

highlight of the dinner event was the presentation of the Club's Entrepreneur of the Year award to David McCourt, chairman and CEO of RCN Corporation. McCourt built RCN into the nation's first and largest facilities-based provider of phone, cable, and Internet View Details

18 Aug 2015
News

New HBS Fund Chairs

serves over 20,000 meals annually. Her new career as a professional photographer marries her love of the arts with her business skills. She has also worked as a voice actor, lacrosse and volleyball coach, admissions assistant, and community View Details

Robert A. Schoellhorn

Schoellhorn presided over ten years of record growth for Abbott Laboratories during a period when the industry was consolidating: often posting double digit increases in earnings and revenues. He diversified Abbott’s service offerings and... View Details

Keywords: Healthcare

01 Mar 2009
News

Letters to the Editor

business will pay for the services of your graduates if they don’t ask the hard questions? Meeting others who can advance your career isn’t all there is, maybe that is what “nobody really understood.” Timing is everything. Light, “an... View Details

Keywords: Educational Services; Educational Services; Educational Services; Educational Services

26 Nov 2012
Research & Ideas

New Winners and Losers in the Internet Economy

more jobs than the consumer support services layer—365,000 compared to 245,000—but it grew at a slower pace (70 percent) than the support services layer (229 percent). "The consumer support layer is... View Details

Keywords: by Dina Gerdeman; Publishing

14 Feb 2005
Research & Ideas

The World in Your Palm?

both a car wax and dessert topping. At the moment, the cell phone is the closest thing we have to a fully converged device, said panelists, who represented device makers, telecom service providers, and operating system developers. Many... View Details

Keywords: by Sean Silverthorne

07 Aug 2019
News

“The Star of the North”

1994), director of strategy services Joanne Kudrna (MBA 1981), and partner Shelly Bauerly Kopel—and they will tell you Granite Equity looks for companies that value employee wellness (they want their people to be happy, healthy, and... View Details

Keywords: Maureen Harmon

16 Dec 2008
First Look

First Look: December 16, 2008

growing user base. Cyworld was founded in 1999, and in 2003 it was acquired by SK Telecom, a leading mobile service provider in Korea. By 2007, Cyworld had 21 million users and $95 million revenue—$65 million from paid items (music,... View Details

Keywords: Sean Silverthorne

01 Dec 1997
News

1997 Placement Data Reflect January Cohort's Success

arrive, rather than strictly the job search they pursue while they're here." Nonetheless, MBA Career Services launched new efforts to help the January cohort build the skills and relationships needed for successful recruiting without the... View Details

14 Nov 2006
First Look

First Look: November 14, 2006

possibilities for expanding by building on the Clinic's platform of service delivery are investigated. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=607013 Cluster Mobilization in Mitteldeutschland... View Details