Publications

09 Sep 2024
HBS Case

McDonald’s and the Post #MeToo Rules of Sex in the Workplace

It was a brief dalliance, just a few weeks in length, over text and video only. The end of the affair was nonetheless just the beginning for Stephen Easterbrook, the McDonald’s CEO who went from being hailed as the company’s “savior” by... View Details

Keywords: by Avery Forman; Food & Beverage

02 Oct 2008
What Do You Think?

Workout vs. Bailout: Should Government Take Advantage of the Buffett Effect?

Summing Up The depth of the global financial crisis is becoming clearer day by day. In the United States, it is being used as a reason to set aside ideology regarding government ownership View Details

Keywords: by Jim Heskett

Article

Fluid Tasks and Fluid Teams: The Impact of Diversity in Experience and Team Familiarity on Team Performance

By: Robert S. Huckman and Bradley R. Staats

In this paper, we consider how the structures of tasks and teams interact to affect team performance. We study the effects of diversity in experience on a team's ability to respond to task changes by separately examining interpersonal team diversity (i.e., differences... View Details

Keywords: Management; Groups and Teams; Performance; Problems and Challenges; Projects; Experience and Expertise; Change; Diversity; Information Technology Industry; India

Find at Harvard

1980
Mimeo

The Generation of Industrial Technology by the Less Developed Countries

By: Pankaj Ghemawat and Louis T Wells Jr

Keywords: Information Technology; Developing Countries and Economies

August 1997 (Revised July 1999)
Case

Hewlett-Packard's Santa Rosa Systems Division (A3): Effects of the Reorganization

By: Michael Beer and Gregory C. Rogers

Supplements the (A) case. View Details

Keywords: Information Technology Industry

Educators

September 2018
Article

What Does It Take to Change an Editor's Mind? Identifying Minimally Important Difference Thresholds for Peer Reviewer Rating Scores of Scientific Articles

By: Michael Callaham and Leslie John

Study objective—We define a minimally important difference for the Likert-type scores frequently used in scientific peer review (similar to existing minimally important differences for scores in clinical medicine). To our knowledge, the magnitude of score change... View Details

Keywords: Information Publishing; Journals and Magazines; Science; Decision Making

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Article

The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel

By: Dennis Campbell and Frances X. Frei

This paper uses the context of online banking to investigate the consequences of employing self-service distribution channels to alter customer interactions with the firm. Using a sample of retail banking customers observed over a 30-month period at a large U.S. bank,... View Details

Keywords: Cost; Service Operations; Distribution Channels; Consumer Behavior; Internet and the Web; Banks and Banking; Technology Adoption; Service Delivery; Market Transactions; Market Participation; Profit; Retail Industry; Banking Industry; United States

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21 Aug 2000
Lessons from the Classroom

Under the Magnifying Glass: The Benefits of Being a Case Study

also extremely flattering to be studied. "To have a case written about us by Harvard," noted one executive at the conference, "is an added value to our brand." The process, of course, can... View Details

Keywords: by Martha Lagace

08 Aug 2023
Research & Ideas

The Rise of Employee Analytics: Productivity Dream or Micromanagement Nightmare?

people analytics is on a trajectory of significant growth as more organizations see value in using employee data to make better decisions. The trickier question for companies will be how to View Details

Keywords: by Ben Rand

10 Jul 2024
Video

Inequality in the Digital Age | An Interview with Kalinda Ukanwa from the University of Southern California

17 Nov 2020
Blog Post

Partners and Families Are an Integral Part of the MBA Experience

relationship due to John’s career in the US Navy and Lauren’s career with the federal government, moving to Boston has allowed them to finally live together. “We viewed this as an opportunity to spend time together and we ended up... View Details

2009
Working Paper

Watch What I Do, Not What I Say: The Unintended Consequences of the Homeland Investment Act

By: Dhammika Dharmapala, C. Fritz Foley and Kristin J. Forbes

This paper analyzes the impact on firm behavior of the Homeland Investment Act of 2004, which provided a one-time tax holiday for the repatriation of foreign earnings by U.S. multinationals. The analysis controls for endogeneity and omitted variable bias by using... View Details

Keywords: Investment; Multinational Firms and Management; Government Legislation; Taxation; Business and Shareholder Relations; Behavior; United States

March 1998
Teaching Note

Electric Vehicles: Pipe Dream or Product of the Future? TN

By: Clayton M. Christensen

Teaching Note for (1-698-065). (A reprint not in this system). View Details

Keywords: Disruptive Innovation; Information Technology; Performance; Auto Industry

2009
Working Paper

Social Influence Given (Partially) Deliberate Matching: Career Imprints in the Creation of Academic Entrepreneurs

By: Pierre Azoulay, Christopher C. Liu and Toby E. Stuart

Actors often match with associates on a small set of dimensions that matter most for the particular relationship at hand. In so doing, they are exposed to unanticipated social influences because counterparts have more interests, attitudes, and preferences than would-be... View Details

Keywords: Entrepreneurship; Patents; Marketplace Matching; Mathematical Methods; Science-Based Business; Power and Influence; Social and Collaborative Networks; Biotechnology Industry

Article

Exploring the Duality Between Product and Organizational Architectures: A Test of the 'Mirroring' Hypothesis

By: Alan MacCormack, Carliss Y. Baldwin and John Rusnak

A variety of academic studies argue that a relationship exists between the structure of an organization and the design of the products that the organization produces. Specifically, products tend to "mirror" the architectures of the organizations in which they are... View Details

Keywords: Organization Design; Architecture; Modularity; Open Source Software; Communication; Design; Governance; Management Practices and Processes; Open Source Distribution; Product Design; Mission and Purpose; Organizational Structure; Performance; Problems and Challenges; Behavior; Software

August 2008 (Revised May 2009)
Background Note

Note on Trade Secrets and Covenants not to Compete: Comparison of Law in the United States and the European Union

By: Robert C. Pozen and Megan Barbero

This note details the use and treatment of Covenants not to Compete in the United States, United Kingdom and France to compete or trade secrets versus patents as alternative ways to protect a business' intellectual property. View Details

Keywords: Competition; Law; Strategy; Intellectual Property; France; United Kingdom; United States

Educators

2010
Working Paper

Lawful but Corrupt: Gaming and the Problem of Institutional Corruption in the Private Sector

By: Malcolm S. Salter

This paper describes how the gaming of society's rules by corporations contributes to the problem of institutional corruption in the world of business. "Gaming" in its various forms involves the use of technically legal means to subvert the intent of society's rules in... View Details

Keywords: Crime and Corruption; Civil Society or Community; Competitive Advantage; Earnings Management; Trust; Law; Performance; Investment Funds; Private Sector; Behavior; Relationships; Goals and Objectives

06 Jan 2010
What Do You Think?

Is a Stringent Climate Change Agreement a Pot of Gold?

called "context," namely the competitive environment, whether it is due to legal, social, regulatory, or other kinds of change. For example, the rise of hackers changed the "context" in... View Details

Keywords: by Jim Heskett; Energy; Utilities

2013
Working Paper

Do Strict Capital Requirements Raise the Cost of Capital? Banking Regulation and the Low Risk Anomaly

By: Malcolm Baker and Jeffrey Wurgler

Minimum capital requirements are a central tool of banking regulation. Setting them balances a number of factors, including any effects on the cost of capital and in turn the rates available to borrowers. Standard theory predicts that, in perfect and efficient capital... View Details

Keywords: Risk and Uncertainty; Cost of Capital; Capital Markets; Banks and Banking; Banking Industry; United States