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Show Results For
- All HBS Web
(11,648)
- People (51)
- News (3,410)
- Research (6,432)
- Events (24)
- Multimedia (86)
- Faculty Publications (4,961)
- 16 Oct 2017
- News
Take Time to Serve Others
finance committee. “Unless you’ve arrived at this stage of your life without any assistance or encouragement, your decisions need to include taking the time to be in service to others,” Clark says. (Published October 2017) View Details
Kenneth Salas
Kenny Salas is a fintech entrepreneur and operating executive, currently at the helm of nuDesk, which helps companies scale through AI-driven solutions and dedicated talent hubs in Mexico. As a Partner at Cintar Group, he actively invests in and builds financial View Details
Keywords: Finance
- 01 Apr 2001
- News
The Small Business Difference: How Smaller Companies Manage with Less
explained to an audience of returning MBA alumni during a reunion presentation last fall, “In approaching some one hundred companies, ranging from manufacturing to service businesses, we were attempting to discover the operating... View Details
- 08 May 2018
- First Look
First Look at New Research and Ideas, May 8, 2018
Medicare cannot directly monitor HAI rates and instead relies on providers accurately self-reporting HAIs in claims to correctly assess penalties. Consequently, the incentives for providers to improve service quality may disappear if... View Details
Keywords: Sean Silverthorne
- Web
Online Entrepreneurial Marketing Course | HBS Online
Healthcare Limited Grow your organization’s new product or service effectively with limited budgets and resources. "HBS Online courses are excellent for anyone who wishes to learn more about a particular subject area or further develop... View Details
- 12 Jan 2004
- What Do You Think?
How Should We Think About the Exportation of Jobs?
Summing Up The exportation of jobs "will create bigger markets and opportunities to sell goods and services from the developed economies," says reader Suman Das. "This is indeed very troubling, as the classic answer of... View Details
Keywords: by James Heskett
- 21 Oct 2002
- Research & Ideas
The Parable of the Bungled Baggage And the Unhappy Customer
Late-arriving luggage proved to be a parable about customer service for Harvard Business School professor W. Earl Sasser. In this excerpted transcript from a new video CD presentation, Sasser discusses how a seemingly harmless budget trim... View Details
Keywords: by W. Earl Sasser
- 01 Dec 1999
- News
New HBS Portal Offers Alumni Just-In-Time Business Information
CareerSearch. "We've negotiated special licenses for these services on the portal - services that are otherwise unavailable to individual subscribers," explains Michalak. A Community-Wide Effort The... View Details
- 11 Oct 2004
- Research & Ideas
Four Ways to Create Lasting Change
CEO and his team. Q: What caused the failure of Alpha's first attempt at a customer service initiative in the early 1990s? A: Initially, the first CSE [Customer Service Enhancements] initiative was not a... View Details
Keywords: by Martha Lagace
- 25 Aug 2022
- News
Research Brief: Paying the Price for Remote Work
The pandemic dramatically accelerated the global marketplace’s appetite for remote work, which had already become a $50 billion industry by 2020. But wages for the same remote jobs varied greatly, depending on where the worker lived. That’s one of the critical findings... View Details
- 01 Sep 2012
- News
What’s the Big Idea?
Issue Focus: Ideas & Impact Illustration by Timothy Cook An Intellectual Capital: Some Influential HBS Ideas, at a Glance Pleasure in Progress Teresa Amabile It sounds so obvious: Employees who make meaningful progress in their work enjoy greater engagement,... View Details
- 01 Dec 2014
- News
Making Big Data Fashionable
When it comes to marketing next season’s trends, the brightest fashion brains rely on more than just last year’s numbers. They also tap into their own innate, if unscientific, intuition—what Trendalytics’ Karen Moon (MBA 2008) calls “the art of fashion.” While much of... View Details
- 01 Sep 2007
- News
MBAs Chosen for Leadership Fellows Program
Ten new MBAs have taken positions with nonprofit and public-sector organizations with the help of the School’s Leadership Fellows program. Now in its sixth year, the program provides fellows with one-year appointments at a competitive salary, supported in part by... View Details
- 15 Jan 2007
- Research & Ideas
The Business of Free Software
"In a complex, sophisticated environment where so many products and services are connected, strategy has become, in large part, the art of influencing assets that you don't own," Iansiti observes. It's the old saw of the... View Details
Leon L. Bean
Beginning with a self-made rubber hunting boot, Bean created a retailing giant and became one of the pioneers of the mail-order industry, introducing the first Bean’s catalog in 1914. He instilled a “customer first” culture with generous return and View Details
Keywords: Retail
- 31 Jul 2012
- First Look
First Look: July 31
peers. Qualitative data offer insights into the social identification processes underlying demographic similarity effects on turnover and promotion in professional service organizations. Working PapersLearning from My Success and from... View Details
Keywords: Carmen Nobel
- 02 Nov 2016
- What Do You Think?
Are Employees Becoming Job 'Renters' Instead of 'Owners'?
“It may not be possible for every employee (to) value the company as if it were his own. The next best thing is to make the customer the focus of everyone’s work. When customer service is enculturated through policies and programs,... View Details
Keywords: by James Heskett
- 23 Sep 2021
- News
Confronting Sustainability in Business; Pro-Bono Consulting for Black-Owned Companies
October 11 event will be in English. Interested alumni can register here. Alumni Pro-Bono Service Lifts Black-Owned Enterprises In an effort to maximize its community impact, the HBS African-American Alumni Association (HBSAAA) recently... View Details
Keywords: Margie Kelley
- 01 Jun 2018
- News
Disrupting India’s Dental Market
opening a hospital. “I didn’t want to get into real estate,” he says. “I wanted to get into a service business.” Perhaps even more appealingly, dentistry did not depend on referrals from other doctors, which turned Indian medicine into “a... View Details
Keywords: Sasha Issenberg
- 20 Feb 2017
HBS 2+2 Information Session at Princeton
Join us to learn more about the 2+2 application process to the MBA at HBS. The event will include a presentation and an opportunity to ask questions with a member of the MBA Admissions team. Registration is not required but encouraged. The session will begin promptly... View Details