Service - Publications - Faculty & Research

01 Mar 2019
News

Case Study: Off to a Fine Art

Photo courtesy of James Ellerker Photography The Question: There’s a necessary element of bulk in the rental business—if you only needed one or two pieces you’d just buy them, Giridharadas says. Her question is how to get there. A chef View Details

Keywords: Jen McFarland Flint

04 Mar 2002
Research & Ideas

Don’t Lose Money With Customers

to providing automatic inventory-replenishment services and improving customer service. It therefore becomes imperative that companies not only manage markets and segments, but also learn how to manage relationships with their individual... View Details

Keywords: by Peter K. Jacobs

16 May 2018
News

ALUMNI NVC Finals and Regional Roundup

“Together we can rise by lifting others,” had the crowd laughing and cheering. The fourth alumni finalist was Aiden Feng (MBA 2016) who pitched Medumo, a service that simplifies health instructions for patients via text or email. The... View Details

Keywords: Margie Kelley

01 Mar 2010
News

Slum for Sale

public-private partnership between the state government and for-profit developers. The goal is to transform Dharavi into a neighborhood offering desirable, market-rate residential and commercial real estate while providing its longtime residents with free housing and... View Details

Keywords: Julia Hanna; Educational Services; Educational Services; Educational Services; Educational Services

07 Mar 2005
Research & Ideas

The Rise of Innovation in Asia

percent); Latin America (5 percent); Eastern Europe (4 percent); and the Caribbean/Mexico (2 percent). More and more, Lewin said, the work being outsourced goes beyond call centers and similar services to include research, HR functions,... View Details

Keywords: by Sean Silverthorne

15 Oct 2024
News

Ratan Tata, Visionary Business Leader, Dies at 86

management challenges that affect the lives of billions of people.” Dean Srikant Datar remembered him this way: “Ratan Tata’s impact will be felt for decades to come. There is no better example of business in service of society than the... View Details

22 Apr 2022
Blog Post

Celebrating Earth Day 2022 with the HBS Business and Environment Initiative

have done a big service to mankind, so that's my ultimate ambition. Read More >> Climate Stories By Jacqueline Adams & Lynn Schenk Researched and written by Jacqueline Adams (MBA 1978) and Produced by Lynn Schenk, Director,... View Details

05 May 2016
Blog Post

Being a Student Mom at HBS

better place than Boston and the HBS campus to raise two little kids. I have made lifelong friends, the services for families on campus have been amazing, and the community has fully embraced me and my family. I hope that any moms (and... View Details

13 Nov 2020
News

Realizing a Dream

Claire, who joined the company after earning both bachelor’s and trade school degrees in air conditioning technology and is now majority owner. The company is known for providing excellent service and for its philanthropy in the Twin... View Details

01 Dec 2019
News

Shaping Leaders Who Understand Business and the Environment

“Those are the questions students want to explore: not ‘How do we batten the hatches?’ but ‘What are the opportunities for new products and services in a world of climate change?’” Other class sessions challenge students to assess... View Details

Keywords: April White

28 May 2019
News

Research Brief: Field Research

Illustration by Joe Waldron Illustration by Joe Waldron Back in 2010, HBS finance professor Shawn Cole embarked on a two-year randomized control trial with Nilesh Fernando, then a PhD candidate at Harvard, to evaluate whether a mobile phone–based advisory View Details

Keywords: Jen McFarland Flint; Crop Production; Agriculture

01 Oct 1999
News

The Same the World Over: Focusing on Customers and Innovation Brings Success

marketing found among the most successful Asian firms in the study appears to hold true across the board - in consumer goods organizations, industrial firms, product companies, and service providers alike, without regard to the size of... View Details

Keywords: Peter K. Jacobs

01 Jun 2000
News

The Right Connections

particularly crucial; yet it is also difficult for external parties to assess the quality of a young firm." Higgins had noticed that in many pre-IPO discussions, venture capitalists would invariably ask company executives what firms they had worked for previously.... View Details

Keywords: Judith A. Ross

01 Mar 2010
News

Money Matters

DOWNTIME: Varma and Agarwala take a break. Photographs By Tom Pietrasik Imagine that you’ve quit your high-paying job with a big, prestigious firm to launch a financial advisory service tailored for India’s rapidly growing middle class,... View Details

Keywords: Roger Thompson; Finance

November 2010 (Revised January 2011)
Case

Computerized Provider Order Entry at Emory Healthcare

By: Richard G. Hamermesh, F. Warren McFarlan, Mark Keil, Andrew Katz, Michael Morgan and David LaBorde

The Computerized Provider Order Entry at Emory Healthcare case presents one hospital system's efforts to implement computerized provider order entry (CPOE) across all of its hospitals and the challenges they faced in doing so. Issues such as standardization of care,... View Details

Keywords: Health Care and Treatment; Information Management; Management Systems; Standards; Service Delivery; Business Processes; Organizational Change and Adaptation; Projects; Information Technology; Applications and Software; Health Industry

Citation

Educators

Purchase

01 Apr 1999
News

WSA Conference Focuses on Reaching Goals

centerpiece event of the WSA, a fifteen-year-old organization whose mission is to foster a supportive environment for women at the Business School and to provide services that help them to succeed as students and in their careers. The... View Details

Keywords: Eileen K. McCluskey

04 May 2020
Blog Post

Crisis Leadership with Nikhil Patel: The Critical Importance of Trust

immediately ahead. “I had to figure out how to set up isolation and quarantine sites for two to three thousand homeless people, sheltered and unsheltered,” he says. “I made epidemiological models to estimate the number of rooms we needed, then helped ensure the... View Details

01 Dec 1996
News

An Entrepreneurial Journey

that HBS alumni have gone into the world and done just that - today, and in decades past - and have seen their products and services become both pervasive and influential in the American economy. On the eve of the 50th anniversary of the... View Details

Portrait Project

Rosita Najmi

family and my faith that I have learned the significance of leading a life of sacrifice and service to others. My mother left her native Iran and escaped the terror of religious persecution for us, her four children. She knew that... View Details

Web

Additional Harvard Funding | MBA

financial aid. George Leadership Fellowship Open to HBS students in the third year of the joint degree program with Harvard Kennedy School (HKS), the fellowship reflects the foundation's commitment to enhancing public service by investing... View Details

Publications