Service - Publications - Faculty & Research

Harvey S. Firestone, Jr.

Firestone inaugurated the company’s Liberian manufacturing operations and developed and expanded the company’s auto supply and service stores. Firestone manufactured over 50% of all mobile anti-aircraft gun units during World War II and... View Details

Keywords: Automotive & Aerospace

01 Mar 2006
News

One-on-One with Dr. Margaret Chan

support this response by doing workforce or business-continuity planning and by helping to meet the demands that will be created by a pandemic, such as by increasing production of essential services and products. The networks created by... View Details

Keywords: Garry Emmons; Ambulatory Health Care Services; Ambulatory Health Care Services; Ambulatory Health Care Services

15 May 2012
First Look

First Look: May 15

company whose management engaged in a massive accounting fraud. ChuoAoyama was PwC's Japanese affiliate and one of Japan's largest audit firms. In May 2006, the Japanese Financial Services Agency (FSA) suspended ChuoAoyama for two months... View Details

Keywords: Carmen Nobel

13 Oct 2003
Research & Ideas

How to Pick Managers for Disruptive Growth

segmented. "Small business" probably isn't right, and "industry vertical" probably isn't right. We have to figure out what jobs the customers are trying to get done, and then design products and services that do the... View Details

Keywords: by Michael Raynor

01 Mar 2014
News

Case Study: Gazelle's New Predators

around their services and their outstanding customer experience. And two, they must live up to their promise of being extremely simple to use and providing great service. If they do this, they can capture customers before they have had a... View Details

Keywords: ecommerce; Kathy Korman Frey; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services

02 Nov 2016
What Do You Think?

Are Employees Becoming Job 'Renters' Instead of 'Owners'?

“It may not be possible for every employee (to) value the company as if it were his own. The next best thing is to make the customer the focus of everyone’s work. When customer service is enculturated through policies and programs,... View Details

Keywords: by James Heskett

23 Sep 2021
News

Confronting Sustainability in Business; Pro-Bono Consulting for Black-Owned Companies

October 11 event will be in English. Interested alumni can register here. Alumni Pro-Bono Service Lifts Black-Owned Enterprises In an effort to maximize its community impact, the HBS African-American Alumni Association (HBSAAA) recently... View Details

Keywords: Margie Kelley

01 Jun 2018
News

Disrupting India’s Dental Market

opening a hospital. “I didn’t want to get into real estate,” he says. “I wanted to get into a service business.” Perhaps even more appealingly, dentistry did not depend on referrals from other doctors, which turned Indian medicine into “a... View Details

Keywords: Sasha Issenberg

01 Mar 2010
News

Slum for Sale

public-private partnership between the state government and for-profit developers. The goal is to transform Dharavi into a neighborhood offering desirable, market-rate residential and commercial real estate while providing its longtime residents with free housing and... View Details

Keywords: Julia Hanna; Educational Services; Educational Services; Educational Services; Educational Services

November 2022
Case

The Battle Among Channels for Marketing Pharmaceuticals: UpScript, Pharmacy Benefit Managers, and Direct-to-Consumer Sales

By: Regina E. Herzlinger and Tiffany Farrell

Can an online, direct-to-consumer pharmacy both improve the quality and speed of care for patients who need branded drugs and stabilize profits for pharmaceutical manufacturers? UpScript, after years spent achieving legal and regulatory compliance and simultaneous... View Details

Keywords: DTC; Internet and the Web; Marketing Channels; Customer Value and Value Chain; Governing Rules, Regulations, and Reforms; Competitive Strategy; Service Delivery; Growth and Development Strategy; Pharmaceutical Industry; Health Industry; Retail Industry

Citation

Educators

Purchase

12 Jul 2019
News

The Birth of a Silicon Valley Blockbuster

which is a pretty incredible 10-year journey. Flint: What was the vision at the outset? Zatlyn: Well if you read the first sentence of our business plan competition that we had to write: Cloudflare is a service that will accelerate... View Details

Jennifer Lum

Jennifer Lum is a Co-Founder and Managing Partner of Biospring Partners, a growth equity firm that invests in Life Sciences Technology. She is an accomplished investor and entrepreneur. Jennifer has co-founded several companies and has worked with many others from... View Details

Profile

Eryn Schultz

beyond? Long-term, I want be in a leadership role in a mission-driven company expanding services to those who are underserved. I came to HBS to explore careers in food, health care, and sustainability. While I’m focusing primarily on... View Details

Keywords: Consulting

Web

Entrepreneurship in Life Sciences - Course Catalog

with the appropriate financial and human resources, and scaling. The course will explore which areas of the life sciences are ripe for innovation and entrepreneurship and will cover therapeutics, devices, diagnostics, and related service... View Details

Web