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Show Results For
- All HBS Web
(13,225)
- People (50)
- News (3,119)
- Research (6,897)
- Events (26)
- Multimedia (167)
- Faculty Publications (4,803)
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- November 1995 (Revised March 2004)
- Case
Massachusetts General Hospital: CABG Surgery (A)
By: Steven C. Wheelwright and James Weber
A cross-functional team at Massachusetts General Hospital tries to reengineer the service delivery process (the "care path") for heart bypass surgery (CABG) in order to shorten hospital stays (and lower costs) while maintaining/enhancing the quality of care provided. View Details
Keywords: Health Care and Treatment; Medical Specialties; Business Processes; Mission and Purpose; Product Positioning; Product Marketing; Management Practices and Processes; Customer Satisfaction; Service Delivery; Service Operations; Fair Value Accounting; Ethics; Pharmaceutical Industry; Health Industry; Massachusetts
Wheelwright, Steven C., and James Weber. "Massachusetts General Hospital: CABG Surgery (A)." Harvard Business School Case 696-015, November 1995. (Revised March 2004.)
- 27 Aug 2014
- Lessons from the Classroom
Learning From Japan’s Remarkable Disaster Recovery
future," says Bunsho Kure (HBS MBA '14), now at Mitsui & Co. "By coming up with creative business models to solve those problems, Tohoku and the people in the region can become a leader for other regions or countries."... View Details
- 28 Sep 2009
- Research & Ideas
Improving Accountability at the World Bank
International Monetary Fund, is currently in the midst of an uncomfortable debate on governance reform, galvanized by a number of high-level internal reports including one from the IMF's own evaluation office, and another from a panel of... View Details
Keywords: by Alnoor Ebrahim
- 10 Sep 2001
- Research & Ideas
The Negotiator’s Secret: More Than Merely Effective
untrustworthiness, miscommunication, bad timing, revealing too much or too little, a poorly designed agenda, sequencing mistakes, negotiating with the wrong person on the other side, personalizing issues,... View Details
Keywords: by James K. Sebenius
- November 1999
- Case
Elizabeth Fisher (D)
Updates the events in the life of Elizabeth Fisher. View Details
Keywords: Personal Development and Career
Higgins, Monica C., and Emily Heaphy. "Elizabeth Fisher (D)." Harvard Business School Case 400-013, November 1999.
- August 1997 (Revised August 1999)
- Background Note
Orientation for Viewing Kevin Williams
Covers approximately six months in the life of a recent second-year Harvard Business School student. The focus is on the career decision-making process. The protagonist is considering three choices. View Details
Keywords: Personal Development and Career
Higgins, Monica C., and Adam Richman. "Orientation for Viewing Kevin Williams." Harvard Business School Background Note 498-027, August 1997. (Revised August 1999.)
- July 1993
- Case
Gurcharan Das's Career Choices
By: Hugo Uyterhoeven
Keywords: Personal Development and Career
Uyterhoeven, Hugo. "Gurcharan Das's Career Choices." Harvard Business School Case 394-026, July 1993.
- 04 Sep 2012
- Research & Ideas
Why Most Leaders (Even Thomas Jefferson) Are Replaceable
including Thomas Jefferson and Jack Welch. More on them later.) Under most circumstances, a leader is elected or appointed. And it makes no difference who ends up in power so long as the View Details
Keywords: by Kim Girard
- 17 Jun 2008
- First Look
First Look: June 17, 2008
Working PapersExplaining International Differences in Entrepreneurship: The Role of Individual Characteristics and Regulatory Constraints Authors:Silvia Ardagna and Annamaria Lusardi Abstract We use a... View Details
Keywords: Martha Lagace
- 02 Nov 2020
- What Do You Think?
Is Antitrust Just a Quaint Notion in the Digital Age?
level the consumer seems to benefit What are the downsides for consumers?: no choice in platform content feed from ‘preferred’ sources, personal information, and pattern recognition issues to name a few. So... View Details
Keywords: by James Heskett; Retail; Technology; Telecommunications; Communications; Consumer Products; Service
- 11 Dec 2007
- First Look
First Look: December 11, 2007
impact by comparing warnings received after having safe personal experience with those received before people start making choices. A series of five experiments studies this question with a paradigm that combines both descriptive... View Details
Keywords: Martha Lagace
- 26 Aug 2014
- First Look
First Look: August 26
difficulty, advisor egocentrism, and advisor expertise. Individuals perceive those who seek advice as more competent when the task is difficult than when it is easy, when people seek advice from them View Details
Keywords: Sean Silverthorne
- 03 May 2004
- Research & Ideas
Business History around the World
While many history departments of American universities prefer to keep business as a separate discipline, HBS entrepreneurship professor Geoffrey Jones encourages the examination of history as a way to better understand contemporary management issues. To that end,... View Details
Keywords: by Cynthia Churchwell
- 04 Dec 2012
- Research & Ideas
Book Excerpt: Harder Than I Thought
name of the newspaper. Within seconds, he located three bios for Perez, information about her work with the UC Irvine alumni club, the citation for an "up-and-coming journalist" award she'd won, links to her personal pages on several... View Details
- 21 Jun 2004
- Research & Ideas
Racial Diversity Pays Off
the integration and learning perspective revealed an awareness that racism in personal life and work can and do interact, she said. Employees... View Details
Keywords: by Martha Lagace
- 27 May 2020
- Research & Ideas
What South Korea Teaches the World About Fighting COVID
future interactions of both the infected person and his or her past connections. In addition, because a majority of COVID-19 cases are with no symptoms, they go undetected. Proactive testing can identify the... View Details
- January 1998
- Case
Staples (B)
By: Myra M. Hart, Marco Iansiti and Barbara Feinberg
Keywords: Marketing; Personal Development and Career; Entrepreneurship; Management Skills; Retail Industry
Hart, Myra M., Marco Iansiti, and Barbara Feinberg. "Staples (B)." Harvard Business School Case 898-158, January 1998.
- 19 Sep 2012
- Research & Ideas
Funding Innovation: Is Your Firm Doing it Wrong?
Perkins and Apple to invest in companies that would develop apps for the iPhone. The result: a critical mass of applications for Apple's App Store, which today boasts some 700,000 iPhone and iPad... View Details
Keywords: by Carmen Nobel
- 08 Jun 2021
- Research & Ideas
Tell Me What to Do: When Bad News Is a Big Relief
surgery. After the hypothetical procedure was done, they told participants that surgery hadn’t been necessary after all and asked how they felt. Those who had made the choice themselves felt more personally... View Details
Keywords: by Michael Blanding
- 17 Dec 2001
- Research & Ideas
Enterprising Women
business leaders, moderated by HBS professor Myra Hart, at the Harvard Business School Entrepreneurship Conference. Robin Chase said that being a woman did not hinder her ability to start Zipcar, a service allowing customers to rent cars... View Details
Keywords: by Julia Hanna