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Show Results For
- All HBS Web
(11,601)
- People (51)
- News (3,413)
- Research (6,433)
- Events (24)
- Multimedia (86)
- Faculty Publications (4,959)
- March 2009
- Teaching Note
Motilal Oswal Financial Services Ltd.: An IPO in India (TN)
By: G. Felda Hardymon, Josh Lerner and Ann Leamon
Teaching Note for [807095]. View Details
- August 2015
- Case
KidZania: Shaping a Strategic Service Vision for the Future
By: James L. Heskett, Javier Reynoso and Karla Cabrera
Heskett, James L., Javier Reynoso, and Karla Cabrera. "KidZania: Shaping a Strategic Service Vision for the Future." Harvard Business School Case 916-402, August 2015.
- June 2009 (Revised June 2009)
- Case
iPremier (A): Denial of Service Attack (Graphic Novel Version)
By: Richard Nolan, Robert D. Austin and Michael Parent
Describes an IT security crisis, and raises issues of risk management, preparation for crisis, management of crises, computer security, and public disclosure of security risks. View Details
Nolan, Richard, Robert D. Austin, and Michael Parent. "iPremier (A): Denial of Service Attack (Graphic Novel Version)." Harvard Business School Case 609-092, June 2009. (Revised June 2009.)
- 2009
- Article
The Harvard Economic Service and the Problems of Forecasting
By: Walter Friedman
Friedman, Walter. "The Harvard Economic Service and the Problems of Forecasting." History of Political Economy 41, no. 1 (2009).
- July 1986
- Case
Darth Research Co.: Managing the Technical Services Group (TSG)
By: Robert G. Eccles Jr.
Eccles, Robert G., Jr. "Darth Research Co.: Managing the Technical Services Group (TSG)." Harvard Business School Case 187-030, July 1986.
- June 1985
- Case
Lex Service PLC (A): Schweber Electronics--The Gate Array Project
Hertenstein, Julie H. "Lex Service PLC (A): Schweber Electronics--The Gate Array Project." Harvard Business School Case 185-168, June 1985.
- 01 Apr 2020
- News
White-Collar Job Security Exposes Huge Gap With Service Industry
- 05 Apr 2021
- Blog Post
The MBA Response: A Calling to Leadership & Service
Our Story In April of 2020, Sarika Mendu (MBA 2020) and Amina Mohamed (MBA 2020) watched their EC year turn upside down due to a sudden global lockdown and saw an opportunity for MBA students to get involved and help small businesses stay afloat in the midst of the... View Details
- December 2003 (Revised April 2004)
- Case
Sherif Mityas at A.T. Kearney (A): Negotiating a Client Service Predicament
By: Ashish Nanda
Sherif Mityas, recently promoted as project manager at A.T. Kearney, faced a client service challenge in his very first project experience. Mityas had been working closely for six weeks with the management team of the U.S. subsidiary of a Japan-headquartered consumer... View Details
Keywords: Management; Conflict of Interests; Business Subsidiaries; Trust; Consumer Products Industry; Japan; United States
Nanda, Ashish, and Kelley Elizabeth Morrell. "Sherif Mityas at A.T. Kearney (A): Negotiating a Client Service Predicament." Harvard Business School Case 904-031, December 2003. (Revised April 2004.)
- August 2015
- Teaching Note
KidZania: Shaping a Strategic Service Vision for the Future
By: James L. Heskett and Javier Reynoso
- February 2001 (Revised February 2018)
- Supplement
The iPremier Company (C): Distributed Denial of Service Attack
By: Robert D. Austin, Larry Leibrock and Alan Murray
Supplements the (A) case. View Details
Austin, Robert D., Larry Leibrock, and Alan Murray. "The iPremier Company (C): Distributed Denial of Service Attack." Harvard Business School Supplement 601-116, February 2001. (Revised February 2018.)
- September 2000
- Background Note
Professional Services Module Four: Managing the Organization Through Processes
By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry
Focuses on how the internal processes connect strategy with implementation. View Details
DeLong, Thomas J., Ashish Nanda, and Scot H. Landry. "Professional Services Module Four: Managing the Organization Through Processes." Harvard Business School Background Note 801-010, September 2000.
- 1992
- Book
Managing Financial Institutions: Cases within the Financial Services Industry
By: Samuel L. Hayes III and David M Meerschwam
Hayes, Samuel L., III and David M Meerschwam, eds. Managing Financial Institutions: Cases within the Financial Services Industry. Fort Worth: Dryden Press, 1992.
- November 1985
- Supplement
General Foods: Information Services Department, Ed Schefer Interview, Video
Porter, Leslie R. "General Foods: Information Services Department, Ed Schefer Interview, Video." Harvard Business School Video Supplement 886-507, November 1985.
- May 1993
- Teaching Note
Patient Transfusion Services Lab of Central Blood Bank TN
By: James L. Heskett
Teaching Note for (9-693-091). View Details
Keywords: Health Industry
- August 1997 (Revised October 1997)
- Case
TNT Limited's Logistics Services in Asia (C), "The Grind"
By: Michael Y. Yoshino and Carin-Isabel Knoop
Supplements the (A) case. View Details
Yoshino, Michael Y., and Carin-Isabel Knoop. TNT Limited's Logistics Services in Asia (C), "The Grind". Harvard Business School Case 398-013, August 1997. (Revised October 1997.)
- 03 Aug 2013
- News
Bed Bugs, Bad Service Begone, Thanks to Online Reviews
- 13 Jun 2011
- News
Great Service Does Not Always Lead to Customer Loyalty
- 26 Feb 2010
- News