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Show Results For
- All HBS Web
(1,449)
- News (520)
- Research (824)
- Events (7)
- Multimedia (2)
- Faculty Publications (405)
- 02 Dec 2010
- What Do You Think?
Making Right Choices: Art or Science?
at its heart, involves a series of choices. Neuropsychologists tell us that the human brain can comfortably deal with only a limited number of alternatives (seven plus or minus two, according to a number of studies). Fields like decision... View Details
Keywords: by Jim Heskett
- 22 Feb 2024
- News
GCC Crossroads Aims for a Bright Future; Seattle Alumni Talk Leadership in Tech; Italy Preps for European Alumni Summit
the unexpected as leaders, managers, entrepreneurs, employers, and human beings,” says Zinger, adding that the club is excited to welcome HBS alumni guests to Milan to spend the weekend in thought-provoking discussions, enjoy social... View Details
Keywords: Margie Kelley
- 30 Nov 2016
- What Do You Think?
How Do Leaders Manage the Tension Between Pride and Arrogance?
SUMMING UP: Is collective pride the primary contributor to organization arrogance? There are three things that many respondents to this month’s column can agree on: (1) Pride is an attractive trait among members of an organization; arrogance is not. (2) Leaders’ View Details
Keywords: by James Heskett
- January 2009 (Revised June 2010)
- Case
Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture
By: Ranjay Gulati
Customer centricity has been an important part of the culture at Cisco Systems since its inception. While part of this is attributable to values put in place by the founders and retained by subsequent management, it is also closely interwoven with its organizational... View Details
Keywords: Customer Satisfaction; Organizational Design; Organizational Structure; Organizational Change and Adaptation; Change Management; Organizational Culture; Research and Development; Job Cuts and Outsourcing; Employees; Brands and Branding; Customer Relationship Management; Business Units
Gulati, Ranjay. "Cisco Systems (2001): Building and Sustaining a Customer-Centric Culture." Harvard Business School Case 409-061, January 2009. (Revised June 2010.)
- 27 Oct 2020
- Research & Ideas
Can Being the ‘Token’ Give Women and Minorities a Competitive Edge?
beliefs, attitudes, and demographic traits. The study, Going It Alone: Competition Increases the Attractiveness of Minority Status, will appear in the November issue of Organizational Behavior and Human... View Details
Keywords: by Danielle Kost
- 21 Aug 2017
- Lessons from the Classroom
Companies Love Big Data But Lack the Strategy To Use It Effectively
the fact that data questions touch every part of the enterprise.” The program drew C-suite executives and senior managers to look at how big data affects the supply chain, marketing, human resources, and other key business functions.... View Details
Keywords: by Dina Gerdeman
- 30 Jun 2003
- Research & Ideas
Are You Supporting Your B Players?
they preach. Drawing inspiration from Edgar H. Schein's influential book Career Dynamics, DeLong suggested that managers should think about three levels of human behavior in organizations. The first is... View Details
Keywords: by Martha Lagace
- 01 Mar 2023
- News
Toward a Life Well Lived
our actions and getting to where we want to go?” she asks. The inspiration for this line of questioning arose in 2018 when Perlow was teaching Leadership and Organizational Behavior (LEAD), which addresses the View Details
- 25 Jul 2016
- Research & Ideas
Who is to Blame for 'The Great Training Robbery'?
Mass.-based management consulting firm TruePoint Partners, which Beer co-founded and on which he now serves as a director. Most training programs focus on developing and changing behavior of individuals and teams. Beer and his colleagues... View Details
- Web
Strategy Execution Online Course | HBS Online
responsibilities Foster successful strategy execution by establishing an environment that communicates which opportunities and behaviors are encouraged and which are out of bounds Who Will Benefit Mid-Level Managers and Professionals... View Details
- 06 Jan 2016
- What Do You Think?
Why Do Leaders Get Their Timing Wrong?
behaviors either were not reported or, if they were, not communicated up the line. Under these practices, top management’s claims that it was unaware of what was happening may be believable. But were there other, more obvious signs of... View Details
- 01 Jun 2001
- News
Monsignor Frederick Dolan Finds a New Calling at HBS Club of Montreal
club. But I was reminded that there is a great openness here and a wide diversity of backgrounds.” He looks upon the role as an opportunity to interact with new people and a new culture. “Montreal is a city on a very human scale,” Dolan... View Details
- Web
Recruiting Partners - Health Care
Services Bayer Corporation Bayside Oncology Beacon Health Options Beckman Coulter, Inc. Becton, Dickinson & Co. Behavioral Intervention Association (BIA) Bethesda Hospital Foundation Beth Israel Deaconess Medical Center Bill & Melinda... View Details
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
disingenuous, and in some cases, can lead to behaviors that run counter to the organization’s objectives. But when it’s clear that our engagement is broadly helpful—to ourselves and to others—most people are delighted to engage. By... View Details
Keywords: by Dina Gerdeman
- April 2020
- Article
The Impostor Syndrome from Luxury Consumption
By: Dafna Goor, Nailya Ordabayeva, Anat Keinan and Sandrine Crener
The present research proposes that luxury consumption can be a double-edged sword: while luxury consumption yields status benefits, it can also make consumers feel inauthentic, because consumers perceive it as an undue privilege. As a result, paradoxically, luxury... View Details
Goor, Dafna, Nailya Ordabayeva, Anat Keinan, and Sandrine Crener. "The Impostor Syndrome from Luxury Consumption." Journal of Consumer Research 46, no. 6 (April 2020): 1031–1051.
- 01 Sep 2023
- News
Alumni and Faculty Books
Edited by Margie Kelley The Happiness Handbook By Landon Carter (MBA 1967) Marshall and McClintic Publishing Have you ever wished you had the instruction manual for being a happy human on planet Earth? This book will answer some of life’s fundamental questions: Who am... View Details
- 06 Mar 2020
- Book
A Great Teacher's Lessons for Leading
scientist who can’t wait to get to the classroom to share the experiment. If you adopt this mindset, students will remain intellectually and spiritually in the classroom with you.” The Baker Foundation Professor of Management Practice in the school’s Organizational... View Details
- Web
Strategy Awards & Honors - Faculty & Research
Award from the Behavioral Strategy Interest Group of the Strategic Management Society with Sourobh Ghosh for "Iterative Coordination and Innovation" (HBS Working Paper, No. 20-121, January 2020). Andy Wu : Recipient of the 2018 Charles M.... View Details
- 30 Mar 2020
- Research & Ideas
The New Rules for Remote Work: Pandemic Edition
shut down and has seen no revenue, with thousands of employees home, since November. 2. Lead by example Managers should model the behavior they want to see in others. If they say employees can leave the office or avoid travel, but the... View Details
Keywords: by Dina Gerdeman
- 26 Nov 2001
- Op-Ed
Why Corporate Budgeting Needs To Be Fixed
budgeting, like death and taxes, will always be with us, deceitful behavior doesn't have to be. That's because the budget process itself isn't the root cause of the counterproductive actions; rather, it's the use of budget targets to... View Details
Keywords: by Michael C. Jensen