Filter Results:
(1,766)
Show Results For
- All HBS Web
(1,766)
- People (7)
- News (456)
- Research (1,004)
- Events (4)
- Multimedia (4)
- Faculty Publications (385)
Show Results For
- All HBS Web
(1,766)
- People (7)
- News (456)
- Research (1,004)
- Events (4)
- Multimedia (4)
- Faculty Publications (385)
- Article
The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel
By: Dennis Campbell and Frances X. Frei
This paper uses the context of online banking to investigate the consequences of employing self-service distribution channels to alter customer interactions with the firm. Using a sample of retail banking customers observed over a 30-month period at a large U.S. bank,... View Details
Keywords: Cost; Service Operations; Distribution Channels; Consumer Behavior; Internet and the Web; Banks and Banking; Technology Adoption; Service Delivery; Market Transactions; Market Participation; Profit; Retail Industry; Banking Industry; United States
Campbell, Dennis, and Frances X. Frei. "The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel." Management Science 56, no. 1 (January 2010): 4–24. (Lead Article.)
- 01 Jun 2023
- News
Pet Project
distribution, a new brand must have high velocity (i.e., unit sales per store), which comes from frequent repeat purchases by loyal customers. Converting retail shoppers to DTC—if Maev could figure out how to do that—would reduce... View Details
- 19 Jul 2011
- Working Paper Summaries
Signaling to Partially Informed Investors in the Newsvendor Model
- Portrait Project
Shivangi Goel
the care they need in their most vulnerable moments. I want to reimagine how we bring innovative healthcare tools to the right patients so that in times of crisis we can adapt quickly and prevent unnecessary suffering. I hope to inspire people passionate about... View Details
- Web
Leadership Transitions | Baker Library | Bloomberg Center | Harvard Business School
also an area of heavy growth. As the 1980s ushered in the rise of high-tech research and start-ups, Lehman Brothers, Kuhn, Loeb & Co. helped finance Cetus, an early biotech firm, as well as Intel, which created the first microprocessor. Advances in computer View Details
- 01 Oct 1999
- News
Banking on Success
The Dow's high for the year was 891.66, there were long lines at the gas pumps, and Goldman Sachs, Morgan Stanley, and Lehman Brothers were essentially one-office firms. "Most of us who went into banking thought it was going to be a... View Details
Keywords: Deborah E. Blagg
- 30 May 2005
- Research & Ideas
Six Steps for Making Your Threat Credible
might invite your biggest competitor to follow suit, instigating a costly bidding war. If you lost the war, your company would almost certainly take a hit in the stock market. Even if you won, the bidding war may have driven the price so View Details
Keywords: by Deepak Malhotra
- Web
Climate Impact - Business & Environment
rural India.” Danielle Colson MBA 2022 | Co-founder & COO, Mantel “Mantel is developing the first liquid phase materials that capture CO2 at high temperatures. Our molten borate technology enables new... View Details
- Article
Cybersecurity Features of Digital Medical Devices: An Analysis of FDA Product Summaries
By: Ariel Dora Stern, William J. Gordon, Adam B. Landman and Daniel B. Kramer
Objectives:
To more clearly define the landscape of digital medical devices subject to U.S. Food and Drug Administration (FDA) oversight, this analysis leverages publicly available regulatory documents to characterise the prevalence and trends of software and... View Details
To more clearly define the landscape of digital medical devices subject to U.S. Food and Drug Administration (FDA) oversight, this analysis leverages publicly available regulatory documents to characterise the prevalence and trends of software and... View Details
Keywords: Digital; Medicine; FDA; Health Care and Treatment; Applications and Software; Safety; Cybersecurity; Medical Devices and Supplies Industry
Stern, Ariel Dora, William J. Gordon, Adam B. Landman, and Daniel B. Kramer. "Cybersecurity Features of Digital Medical Devices: An Analysis of FDA Product Summaries." BMJ Open 9, no. 6 (June 2019).
- Web
Globalization - Faculty & Research
is a high propensity for earnings management. Overall, these findings suggest that country factors explain mean reversion in accounting returns and are therefore relevant for firm valuation. Article Spanning the Institutional Abyss: The... View Details
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
Reorganize for Resilience: Putting Customers at the Center of Your Business (Harvard Business Press). Gulati, whose research explores leadership and strategic challenges for building high growth organizations in turbulent markets, is the... View Details
- 24 Oct 2011
- Research & Ideas
The Yelp Factor: Are Consumer Reviews Good for Business?
other industries, and how can we better design these sites?" says Luca. "It really comes down to what types of truths we want to find in each site and what we can do to ensure reviews are of a high quality." View Details
- Web
Research - Private Capital Project
Capital's investment committee evaluated a potential investment in the technology sector. The proposed transaction centered on Ping Identity Corporation (“Ping”), a fast-growing identity access management (IAM) software company that... View Details
- 21 Jul 2022
- Research & Ideas
Did Pandemic Stimulus Funds Spur the Rise of 'Meme Stocks'?
jumped after the first two stimulus payments hit in April 2020 and January 2021, driven by retail investor buying, says research by Harvard Business School Professor Robin Greenwood. "We've been through this extraordinary period in the markets, where the View Details
- 22 May 2018
- First Look
New Research and Ideas, May 22, 2018
However, high purpose firms come in two forms: firms that are characterized by high camaraderie between workers and firms that are characterized by high clarity from... View Details
Keywords: Dina Gerdeman
- 25 Apr 2024
- News
Origin Stories
didn’t need school. On the other hand, my mom was a Phi Beta Kappa at Wellesley. Smart as a whip, and very high standards. But they both instilled in me and my two sisters the importance of family—that family is the greatest treasure you... View Details
- 13 Nov 2019
- Research & Ideas
Don't Turn Your Marketing Function Over to AI Just Yet
to do now, and to have any hope of doing that, we need to be integrating the specialized domain knowledge that managers possess into these tools and systems.” Marketers have long envisioned the potential for technology to bring about a... View Details
Keywords: by Kristen Senz
- Web
HBS Entrepreneurship Summit - Alumni
Sessions on the technologies that will define the next decade Small-group discussions built to provide intimate support on personal challenges Programming addressing the unique challenges facing underrepresented founders For additional... View Details
- 20 Dec 2010
- Research & Ideas
Panama Canal: Troubled History, Astounding Turnaround
the treaty, Secretary of State John Hay warned of "grave consequences" and threatened to send the Marines. The Panamanians soon capitulated. The whole thing was quite sordid, although the cynic in me can't help but admire the way self-interest was couched as... View Details
- 2024
- Working Paper
Capital Market Integration and Growth across the United States
By: Leonardo D'Amico and Maxim Alekseev
What drives the integration of national financial markets and what are its consequences for regional growth? We digitize and collect US state-level banking data from 1953 to 1983 and document a tight link between high nominal short rates and financial integration,... View Details