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Show Results For
- All HBS Web
(925)
- People (3)
- News (326)
- Research (515)
- Multimedia (8)
- Faculty Publications (88)
- 11 Jul 2017
- News
The Right Thing to Do
and the other misdeeds of the mortgage crisis, remains the standard when it comes to unbridled corporate greed. Enron went bankrupt in 2001 after using a series of accounting schemes to exaggerate its bottom line and then bullying people... View Details
- 01 Oct 2001
- What Do You Think?
Will Information Technology Really Turn Organizations Upside Down This Time?
quality, and delegating authority to frontline production workers to shut down a billion-dollar production line in the interests of quality improvement. More recently, Gary Hamel, in his book Leading the Revolution, has talked of putting... View Details
Keywords: by James Heskett
- Web
Getting Things Done: Motivating Yourself and Others - Course Catalog
evaluate and use digital tools and technologies (like AI and personal productivity trackers) to enhance personal productivity and employee motivation Course Content and Organization The course takes an interdisciplinary perspective and... View Details
- 29 Aug 2018
- News
The Value of Valleys
native English speaker, and I have carried those learnings and me into my new role. I'm CEO of Sodexo's US business for one of their lines of activity. So, I think it has made me just a better, more effective, more compassionate leader.... View Details
- 17 Oct 2006
- First Look
First Look: October 17, 2006
the digital music industry. Through its iPod line of portable digital music devices and its iTunes Music Store, Apple controlled more than half of the market for both music player hardware and online music sales. But the evolving ability... View Details
Keywords: Sean Silverthorne
- Web
Women, Work, and the “M” Word - Blog: Health Supplement
pregnancy to menopause. As a teen though, it was admittedly embarrassing to have parents host these stigma-free dialogues in front of my peers. I was envious that their parental conversations never involved the phrase “during my... View Details
- 05 Dec 2011
- Research & Ideas
It’s Alive! Business Scholars Turn to Experimental Research
A large amusement park. A long line at an airport. A children's summer camp in Italy. What do these places have in common? Surprisingly, all are settings for serious research by Harvard Business School faculty. There's a sea change afoot... View Details
Keywords: by Carmen Nobel
- 26 May 2003
- Research & Ideas
What Your Competition is Telling You
employees is "a competitive world, in which you come to work every day just a little bit scared." Making The Pie Bigger If you're an independent operator and an industry giant like Wal-Mart or Barnes & Noble enters your... View Details
Keywords: by David Stauffer
- 31 Jan 2011
- Research & Ideas
Taking the Fear out of Diversity Policies
working across group lines and group differences. And I think that makes a lot of people wary." “A lot of policies in the workplace about diversity are based on research that's focused on the negative.” The wariness is due in part to... View Details
Keywords: by Carmen Nobel
- 12 Jul 2021
- News
Alumni Confront the COVID-19 Crisis
government relief efforts. “We realized that independent contractors and small businesses are disproportionately affected by the COVID-19 pandemic because they are more likely to be on the front line with... View Details
- 16 Jun 2009
- First Look
First Look: June 16
interpersonal authority to get an employee to "do the right thing" from the manager's perspective (when the manager and employee disagree on the right course of action). It shows that persuasion... View Details
Keywords: Martha Lagace
- 17 Apr 2017
- HBS Case
This Turkish Debt Collector Is Customer-friendly
they could turn themselves around and become profitable again. The company developed a soft approach, training its employees to develop relationships with customers, learning about their individual circumstances and counseling them on how... View Details
- 22 Feb 2018
- News
My First Job
an MBA. It had to do with output to the client of a new computer system in New York City. The day after Columbus Day, no one was in the office, and I looked at the reports that had come out that were going to the client. And it looked odd to me. There was a View Details
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
excellence in these areas; designing management systems that help employees to succeed at their jobs; and training their customers. Q: To be a great service company, do you have to be equally good at all of those? A: Frei: We usually... View Details
- 12 Feb 2008
- First Look
First Look: February 12, 2007
are witnessing the dawn of a new model of corporate power: The coordination of actions and decisions on the front lines now appears to stem from widely shared values and a sturdy platform of common processes... View Details
Keywords: Martha Lagace
- 01 Mar 2004
- What Do You Think?
Are Customer Loyalty Initiatives Worth the Investment?
program, but on whether or not the program is providing significant value to the segment for which it is intended." A third line of thought concerned the impact of rising customer expectations on loyalty initiatives. As Wendy Jameson... View Details
Keywords: by James Heskett
- 13 Jul 2022
- Book
Reimagining the Economy: What Would It Take to Put People First?
governance structures and norms in place, businesses could help put people, including their workers, and the planet back at their core. Through a series of essays, the book exposes the fault lines between democracy and capitalism and,... View Details
Keywords: by Avery Forman
- 02 Oct 2019
- What Do You Think?
What Grade Would You Give Walmart CEO Doug McMillon?
about the new guidelines for corporate responsibility. “Companies must always consider their shareholders,” he wrote. “Doing ‘politically correct’ things may or may not improve shareholder value. ‘Politically correct’ is a fine line and a... View Details
- 04 Mar 2016
- Research & Ideas
Is E-commerce at Risk in Apple's Security Dispute with the FBI?
customers and their business. One of their main claims to fame, and what they focused on with tokenization and Apple Pay, is their ability to keep things secure by heavily encrypting the data passing through their devices and systems. If all of a sudden they have to... View Details
- Web
In-Office, Remote, or Hybrid: Strategies for Success - Recruiting
Insights & Advice 08 Jul 2025 In-Office, Remote, or Hybrid: Strategies for Success tag Recruiting Advice Recruiting Strategies While many employees find themselves back in the office a great deal of the time, remote and hybrid work remain... View Details