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  • 23 Jan 2012
  • Research & Ideas

Break Your Addiction to Service Heroes

emotional stumbling block that often is more difficult to overcome than the challenge of deciding which tradeoffs to make. Q: How do you help them over that stumbling block? A: Frei: One way is to make the advantages of tradeoffs clear.... View Details
Keywords: by Deborah Blagg; Service
  • 22 Jul 2008
  • First Look

First Look: July 22, 2008

minds—the deep metaphors that reveal people's true feelings about products. The solution: Find ways to generate positive emotional associations, as GSK has done with its weight-loss product. Alex Lee, president of household-products maker... View Details
Keywords: Martha Lagace
  • 07 Jun 2019
  • Book

Are You a Digital Manager?

for the future by answering the questions “What should we be doing?” “Where are we going and how will we get there?” Your developmental network includes those who help you grow and provide personal, emotional support when you need it. It... View Details
Keywords: by Martha Lagace
  • 25 Jun 2014
  • Lessons from the Classroom

FIELD Trip: Conquering the Gap Between Knowing and Doing

To equip students to effectively work in and lead these teams, FIELD begins with a five-week foundations module, in which students undertake a series of workshops on communication, feedback and coaching, emotional intelligence, and team... View Details
Keywords: by Michael Blanding; Education
  • 06 Mar 2018
  • First Look

First Look at Research and Ideas, March 6, 2018

and pride. Taken together, our results highlight how revealing the failures encountered on the way to success can be a counterintuitive yet effective interpersonal emotion regulation strategy. Download working paper:... View Details
Keywords: Sean Silverthorne
  • 19 Oct 2010
  • First Look

First Look: October 19, 2010

trend for social judgment. Research limitations/implications-Results confirm the importance of psychological hardiness, extroversion, and conscientiousness as factors influencing leader effectiveness and suggest that social judgment aspects of View Details
Keywords: Sean Silverthorne
  • 15 Apr 2008
  • First Look

First Look: April 15, 2008

nationally recognized practicing psychiatrist who has developed outpatient treatment programs based on Dialectical Behavior Therapy (DBT) for patients with borderline personality disorder (BPD). These patients, typically adolescent girls and young women, struggle with... View Details
Keywords: Martha Lagace
  • 21 May 2020
  • Research & Ideas

Fighting the COVID Blues: Advice from Business Research

abstract paper or phone call I don’t need to take. Life is inherently unpredictable and uncontrollable, but what we say ‘yes’ to are things we can control.” Naturally, emotions may flare when people are confined together. If you want your... View Details
Keywords: by Dina Gerdeman and Danielle Kost
  • 16 Apr 2008
  • Lessons from the Classroom

Chris Christensen: Legend of the Classroom

colleague of Christensen's at this time, once observed that this tendency "led to much closer study of company situations. The strong appeal of [his] cases and of his writing about them is embodied and reflected in his own sensitivity to the essential View Details
Keywords: by Deborah Blagg; Education
  • 12 Jan 2016
  • First Look

January 12, 2016

Effectiveness of the Hostile Mediator By: Zhang, Ting, Francesca Gino, and Michael Norton Abstract—Contrary to the tendency of mediators to defuse negative emotions between adversaries by treating them kindly, we demonstrate the... View Details
Keywords: Carmen Nobel
  • 22 Jun 2021
  • Research & Ideas

The COVID-19 Mutiny: When Teams Leave and Take Their Clients

what’s right for your career, but understand that in doing so you have damaged OldCo’s interests (in a way that retiring, going back to school, changing industries, or quitting to raise goats wouldn’t). Your resignation is about establishing legal separation from... View Details
Keywords: by Robin Abrahams, Boris Groysberg, and Steven L. Manchel
  • 30 Jun 2009
  • First Look

First Look: June 30

and Drew Westen Publication:Research in Organizational Behavior (forthcoming) Abstract Our goal is to integrate the construct of implicit affect—affective processes activated or processed outside of conscious awareness that influence ongoing thought, behavior, and... View Details
Keywords: Martha Lagace
  • 14 Nov 2007
  • First Look

First Look: November 14, 2007

are increasingly paying attention to the aesthetic, symbolic, and emotional value of products, a value that is conveyed by the design language—that is, the combination of signs (e.g., form, colors, materials) that gives meaning to a... View Details
Keywords: Martha Lagace
  • 22 Mar 2011
  • First Look

First Look: March 22

insulted because he is given a monetary incentive to join the company more quickly than originally planned. The case provides an opportunity to analyze negotiation strategy and the importance of emotional intelligence and effective... View Details
Keywords: Sean Silverthorne
  • 20 Jul 2010
  • First Look

First Look: July 20

by Reebok, an upstart competitor. Knight closeted himself in his office, faced the wall, and sat there, weak and sick and devastated for hours. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/810077-PDF-ENG Moral Decision-Making: Reason, View Details
Keywords: Martha Lagace
  • 14 Feb 2012
  • First Look

First Look: February 14

reported feeling, to such an extent that receivers viewed regifting as similar in offensiveness to throwing gifts away (whereas givers clearly preferred the former). This asymmetry in emotional reactions to regifting was driven by an... View Details
Keywords: Carmen Nobel
  • 16 Apr 2013
  • First Look

First Look: April 16

I. Norton Abstract—This research provides the first support for a possible psychological universal: human beings around the world derive emotional benefits from using their financial resources to help others (prosocial spending). In Study... View Details
Keywords: Sean Silverthorne
  • 13 Oct 2015
  • First Look

October 13, 2015

create social distance, or a lack of emotional connection, that leads to misunderstandings and mistrust. To help global team leaders manage effectively, the author shares her SPLIT framework for mitigating social distance. It has five... View Details
  • 14 Feb 2017
  • First Look

First Look at New Research: February 14

consistent and emotional brand worldwide. With its primary core customer currently the “serious” runner, and its innovation strategy geared towards high-end performance, pursuing these objectives in light of the fiercely competitive... View Details
Keywords: Sean Silverthorne
  • 05 Aug 2008
  • First Look

First Look: August 5, 2008

Publication:HBS Centennial Issue. Harvard Business Review 86, nos. 7/8 (July - August 2008): 78-84 Abstract Motivating employees begins with recognizing that to do their best work, people must be in an environment that meets their basic View Details
Keywords: Martha Lagace

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