Publications

01 Dec 1996
News

Organizations and Markets: A Challenging View of the World

human brain is defective," says Jensen, whose life's work has reached out beyond his research in economics, finance, and accounting to include psychology, sociology, neuroscience, and history. Jensen explains that upsetting information triggers the amygdala, the View Details

Keywords: Susan Young

01 Sep 1979
Conference Presentation

Insecurity Begets Negativity: A Bias in Interpersonal Evaluation

By: Teresa M. Amabile

Keywords: Behavior; Emotions; Prejudice and Bias

May 2014
Article

I'm Sorry About the Rain! Superfluous Apologies Demonstrate Empathic Concern and Increase Trust

By: A.W. Brooks, H. Dai and M.E. Schweitzer

Existing apology research has conceptualized apologies as a device to rebuild relationships following a transgression. As a result, apology research has failed to investigate the use of apologies for outcomes for which individuals are obviously not culpable (e.g.,... View Details

Keywords: Superfluous Apology; Apology; Benevolence-based Trust; Empathy; Stochastic Trust Game; Trust; Emotions; Societal Protocols

Article

Leadership Is Associated with Lower Levels of Stress

By: Gary D. Sherman, J. J. Lee, A.J.C. Cuddy, Jonathan Renshon, Christopher Oveis, James J. Gross and Jennifer S. Lerner

As leaders ascend to more powerful positions in their groups, they face ever-increasing demands. This has given rise to the common perception that leaders have higher stress levels than non-leaders. But if leaders also experience a heightened sense of control—a... View Details

Keywords: Stress; Cortisol; Control; Leadership; Emotions; Power and Influence

01 Feb 2002
News

HBS Press Books in Brief

The authors draw lessons from the experience of financial intermediaries and illustrate these lessons through a variety of fascinating case studies. In Primal Leadership: Realizing the Power of Emotional Intelligence, by Daniel Goleman,... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

March 2024
Case

Negotiating the Gift of Life (A)

By: Alex Chan

Describes a negotiation where lives are truly at stake, where key lessons on persuasion and the role that identity might play in a negotiation are on display through an effort by a frontline negotiator from OneLegacy, the US's largest organ procurement organization. As... View Details

Keywords: Economics; Negotiation; Communication; Diversity; Nonprofit Organizations; Emotions; Health Industry

Educators

01 Jun 2001
News

Reunions Offer Job Search, Career Assistance

emotional components. “This pep talk portion of the presentation can be particularly useful for those in a time of transition,” says Gardella. “Bob gave us a chance to share personal experiences,” notes 5th Reunion attendee Thierry R.... View Details

Keywords: Rogelio Fussa; Professional Services

August 1978 (Revised April 1987)
Supplement

Assistant Professor Graham and Ms. Macomber (B)

Supplements the (A) case. View Details

Keywords: Conflict Management; Interpersonal Communication; Leadership Style; Emotions; Education Industry

August 1978 (Revised December 1986)
Case

Assistant Professor Graham and Ms. Macomber (A)

By: C. R. Christensen

A student takes a position on a case which is in conflict with the other students' conclusions. The professor believes the student's answer is correct but does not indicate so in class. As a result, the student withdraws from further class participation. View Details

Keywords: Conflict Management; Interpersonal Communication; Leadership Style; Emotions; Education Industry

Educators

2025
Working Paper

Why Most Resist AI Companions

By: Julian De Freitas, Zeliha Oğuz-Uğuralp, Ahmet Kaan Uğuralp and Stefano Puntoni

AI companion applications—designed to serve as synthetic interaction partners—have recently become capable enough to reduce loneliness, a growing public health concern. However, behavioral research has yet to fully explain the barriers to adoption of such AI and... View Details

Keywords: Generative Ai; Chatbots; Artificial Intelligence; Algorithmic Aversion; Lonelines; Technology Adoption; AI and Machine Learning; Well-being; Emotions

SSRN

Article

Managing the Unknowable: The Effectiveness of Early-stage Investor Gut Feel in Entrepreneurial Investment Decisions

By: Laura Huang and Jone L. Pearce

Using an inductive theory-development study, a field experiment, and a longitudinal field test, we examine early-stage entrepreneurial investment decision making under conditions of extreme uncertainty. Building on existing literature on decision making and risk in... View Details

Keywords: Entrepreneurship; Venture Capital; Risk and Uncertainty; Decision Making; Emotions; Performance Effectiveness

November 2007
Supplement

Differences at Work: Allie (C)

By: Sandra J. Sucher and Rachel Gordon

In Differences at Work: (C) HBS Case No. 9-408-056 Allie decides not to pursue a sexual harassment charge and instead remedies the situation by transferring to the marketing division in her company. She reflects on how powerless the situation made her feel and how it... View Details

Keywords: Emotions; Ethics; Working Conditions; Rank and Position; Power and Influence

01 Dec 2017
News

The Future of VR is Animated Bunnies

experience—downloaded as an app to a VR headset—is more like a Choose Your Own A dventure book. Users’ decisions shape the storyline, while their interactions with the characters do something even more remarkable: create an emotional... View Details

Keywords: Janelle Nanos

01 Oct 1996
News

An Atypical Case — Robin G. Berglund (MBA 1971)

soberly. "I think the best way I can help children is to work to improve the emotional health of their parents and families." "I think the best way I can help children is to work to improve the emotional... View Details

Keywords: Thomas Frick

27 Apr 2021
Research & Ideas

New Research: Surviving Bankruptcy, Useful Economics, and Retirement

variable analysis and use the differences in the likelihood of retirement driven by Social Security retirement incentives in the United States to find a sizable increase in purpose in life as an outcome of retirement.” Emotional... View Details

28 Apr 2020
News

Lessons from a COVID Survivor

Radha Ruparell (MBA 2008) Radha Ruparell (MBA 2008) When Radha Ruparell (MBA 2008) fell ill with COVID-19, she wasn’t prepared for the physical and emotional rollercoaster that the ensuing weeks would bring. On day 16 of her illness,... View Details

September 16, 2022
Article

Bored at Work? Learn to Manage It by Putting It to Work

By: Katherine Connolly Baden, Boris Groysberg and Heather Poco

Do you often feel bored at work or in life? Do you want to feel less bored? If so, what can you do to make that happen? Boredom has a bad rap, but is it really so bad? View Details

Keywords: Time Management; Emotions; Motivation and Incentives; Jobs and Positions