advice - Publications - Faculty & Research

23 Jun 2023
HBS Case

This Company Lets Employees Take Charge—Even with Life and Death Decisions

feels unable to resolve it without help, the team can reach out to one of its 20 coaches, whose role is to support teams without stepping in to directly manage their problems. To preserve autonomy, nurses are free to reject the advice of... View Details

Keywords: by Annelena Lobb; Health

12 Dec 2023
Book

HBS Faculty Books of 2023: Find Happiness, Fix Things, and Fail Well

in her book, Right Kind of Wrong: The Science of Failing Well.Also: Thriving After Failing: How to Turn Your Setbacks Into Triumphs Successful, But Still Feel Empty? A Happiness Scholar and Oprah Have Advice for You So many executives... View Details

Keywords: by Danielle Kost

13 Jul 2012
Working Paper Summaries

De Gustibus non est Taxandum: Theory and Evidence on Preference Heterogeneity and Redistribution

Keywords: by Benjamin Lockwood & Matthew Weinzierl

November 2012
Article

Does Management Really Work?

By: Nicholas Bloom, Raffaella Sadun and John Van Reenen

HBR's 90th anniversary is a sensible time to revisit a basic question: Are organizations more likely to succeed if they adopt good management practices? The answer may seem obvious to most HBR readers, but these three economists cast their net much wider than that. In... View Details

Keywords: Best Practices; Consulting Firms; Corporations; Cost Control; Employee Training; Executive Ability (Management); Executives—training Of; Hospitals—administration; Industrial Management—research; Productivity Incentives; School Management Teams; Work Environment; Management; Research

Citation

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16 Jul 2018
Research & Ideas

Kids of Working Moms Grow into Happy Adults

Caterpillar Inc., McGinn asked the adult children, “What advice do you have for employed moms, given what you experienced as a child?” Every one of these adults who grew up with a working mother delivered essentially the same message:... View Details

Keywords: by Dina Gerdeman

Web

Strategy - Faculty & Research

HBS Working Knowledge 01 Nov 2024 Layoffs Surging in a Strong Economy? Advice for Navigating Uncertain Times by Rachel Layne 21 Oct 2024 What Happens in Vegas Could Shape the Metaverse Re: Andy Wu 17 Sep 2024 View Details

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Contact Us

cpd@hbs.edu Phone 1.617.495.6232 Hours of Operation Mon - Fri, 8:30am - 5:00pm Follow Us On LinkedIn Insights & Advice Meet the Tech Club Shira Amat 05 MAY 2025 Learn how the HBS Tech Club connects students with top tech companies,... View Details

Forthcoming
Article

Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact

By: Michelle A. Kinch and Ryan W. Buell

Prior research in social psychology has shown that when people feel anxious, they seek advice from others. However, companies that operate in high-anxiety settings (like financial services, health care, and education) are increasingly deploying self-service... View Details

Keywords: Anxiety; Self-service; Empirical Operations; Behavioral Operations; Communication Technology; Behavior; Customer Focus and Relationships; Trust; Satisfaction; Financial Services Industry

Citation

01 Dec 2023
Blog Post

8 FAQs on the MBA Application

recommendation letters? Recommendations are due at the same time as the application deadline, though we do extend a 48-hour grace period afterward to recommenders only. Our advice is to ask your recommenders early and encourage them to... View Details

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Help - Alumni

solicit advice from their peers. Your Class Notes secretary can send a message to your classmates or section mates, help you reach out to them directly, or include a mention in an upcoming column. Alumni Messaging Service : Through the... View Details

Web

Rock Summer Fellows - Entrepreneurship

Accelerator: Kickoff, Wrap Up, Weekly Workshops, Weekly Community Meetings, Bi-Weekly Coach Meeting, and Monthly Advisory Board Meetings. Meet with EiRs During the academic year, our EiRs provide startup counsel and advice to our... View Details

The Portfolio Life: How to Future-Proof Your Career, Avoid Burnout, and Build a Life Bigger than Your Business Card

What Color Is Your Parachute? meets Out of Office in this inspiring, practical playbook to achieve sustainable work-life balance while optimizing your happiness, personal growth, and bank accounts.

Pouring yourself into a single... View Details

Research Summary

Social Learning

One major area of my research is social learning: the ways and extent to which people discover what they want and need from the behavior and opinions of others. Social learning takes many forms. Probably most obvious is word of mouth—the advice and... View Details

Web

Negotiation, Organizations & Markets - Faculty & Research

Brain Relationships 2.0: Become a Better Negotiator Re: Max Bazerman 04 Apr 2025 Mel Robbins Podcast The Most Important Career Advice You’ll Ever Hear With Harvard Business School’s #1 Professor Re: Alison Wood Brooks More Faculty News... View Details

15 Feb 2022
Book

When Working Harder Doesn’t Work, Time to Reinvent Your Career

want.” And a piece of advice for corporations: Value and hire for wisdom in the C-suite and on boards. Companies should elevate “modern elders” to the highest ranks of companies, Brooks says. As for his first passion, the French horn,... View Details

Keywords: by Avery Forman

12 Sep 2023
Research & Ideas

How Can Financial Advisors Thrive in Shifting Markets? Diversify, Diversify, Diversify

How can financial planners expand their businesses as their core population ages and young investors flirt with novel financial products like cryptocurrency? The most profitable path forward is to follow the very advice they often give... View Details

Keywords: by Ben Rand; Financial Services

02 May 2023
What Do You Think?

How Should Artificial Intelligence Be Regulated—if at All?

advice while spreading misinformation based on deliberately inaccurate source material? Given the level of uncertainty about AI’s future use, there is a growing concern about its unfettered development. Several weeks ago, a thousand... View Details

Keywords: by James Heskett; Information Technology; Technology

23 Nov 2021
Book

What It Takes to Build an Organizational Culture That Wins

cultural change and provides a playbook to help leaders hire productive employees, organize around teams and values, and lead by inclusion. In a nod to the times, he devotes space to tips for creating and maintaining culture in remote settings. The book is peppered... View Details