Work Environments - Publications - Faculty & Research

12 Feb 2018
Research & Ideas

Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?

the service process rather than the line they’re waiting in. “Showing customers the work that’s being done to serve them can cause them to mind waiting less and value the service more,” he says. In virtual View Details

Keywords: by Michael Blanding; Retail; Service

13 Apr 2015
News

Sizing up climate change

21 Jul 2021
Research & Ideas

What Does an ESG Score Really Say About a Company?

Receiving more information can clarify the complex, but not when it comes to environmental, social, and governance (ESG) scores. A recent study shows that the more information a company discloses about its ESG practices, the more rating agencies disagree on how well... View Details

Keywords: by Kristen Senz

07 Nov 2017
First Look

New Research and Ideas: November 7, 2017

respect to the characteristics of the institutional environments in which they are embedded. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53432 Fall 2017 Slavic Review Anti-imperialism: The Leninist Legacy and the Fate... View Details

Keywords: Carmen Nobel

26 Mar 2019
First Look

New Research and Ideas, March 26, 2019

auditor, we identify structural contingencies in the institutional environment and in program design under which codes and monitoring are more likely to be associated with improvements in working conditions.... View Details

Keywords: Dina Gerdeman

September 13, 2021
Article

Managing Through Crunch Time—Without Burning Out Your Team

By: Flavio Serapiao, Andrew Hill and Boris Groysberg

Crunch times—the long, stressful hours of work that are often required in the final weeks before a new product launch—can have an inordinate impact on the success of businesses and they’re powerful shapers of organizational culture. Effective leaders understand that... View Details

Keywords: Leadership; Situation or Environment; Management Skills

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Business History - Faculty & Research

simplistic assumptions about business behavior also enabled business history to be highly creative and, at times, to exercise a huge impact on management studies more generally, especially strategy and the study of entrepreneurship. Article Making 'Green Giants': View Details

31 May 2011
First Look

First Look: May 31

compensating differential for working when outside options are most attractive), but more experienced answerers tend to forego these opportunities. Book: http://www.benedelman.org/publications/google-answers.pdf Stop Stealing the... View Details

Keywords: Sean Silverthorne

14 Apr 2022
Op-Ed

Let’s Move Forward from COVID—Without Forgetting What We’ve Learned

with the new ones. Organizations are trying so hard to maintain their hybrid work environments and fill offices. They’re trying so hard to get back to the pre-pandemic workplace, but was it so great? No.... View Details

Keywords: by Hise O. Gibson and MaShon Wilson

01 Jun 2024
News

Alumni Achievement Awards 2024

top Gerald W. Schwartz (MBA 1970) Founder and Chairman, Onex Corporation In the blood: “My father was a through-and-through entrepreneur. He had everything from a salvage yard to a machine shop to a retail auto-parts store in Winnipeg, Manitoba. I View Details

23 Mar 2023
Research & Ideas

As Climate Fears Mount, More Investors Turn to 'ESG' Funds Despite Few Rules

Investor interest in social responsibility has skyrocketed in the past three years, even as US regulations to hold companies accountable remain in flux and the environmental, social, and governance (ESG) label itself draws backlash. Investors are willing to pay a... View Details

Keywords: by Rachel Layne; Financial Services

Profile

Thomaz Galvao

Putting his ideals into action, Thomaz became the co-founder, in 2016, of the McKinsey Black Network in Brazil, an organization that grew from two consultants to sixteen in the two years he worked with the firm. After View Details

07 Mar 2023
Blog Post

Deconstructing LEGO’s Decarbonization

essays posted on the HBS Business and Environment Initiative’s Blog that highlights their reflections. Learn more about this IFC course on Decarbonization and Sustainable Production by watching this five minute video summary. Visit Date:... View Details

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Leadership - Faculty & Research

and access to real-time data. But less transparent work environments can yield more-transparent employees. Employees perform better when they can try out new ideas and approaches within certain zones of... View Details

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Advisory Board - Entrepreneurship

involved or started a number of entrepreneurial ventures. While working three days a week at AOL, he bootstrapped Compare.com , which enabled customers to compare prices on everything from PCs to mortgages. Later, He View Details

03 Sep 2013
First Look

First Look: September 3

organizational design so as to reinforce and enable each other. August 2013 Harvard Business Review 91, no. 9 (September 2013): 68-76 Great Leaders Who Make the Mix Work By: Groysberg, Boris, and Katherine Connolly Abstract—Business... View Details

Keywords: Sean Silverthorne

10 Aug 2010
First Look

First Look: August 10

article theorizes and tests empirically the conditions under which organizations' internal compliance structures are particularly likely to shape their compliance practices and outcomes. We argue that the institutionalization of these structures depends on the extent... View Details

Keywords: Martha Lagace

18 Apr 2023
Research & Ideas

What Happens When Banks Ditch Coal: The Impact Is 'More Than Anyone Thought'

Consumers who are eager to mitigate climate change can take many actions, such as reducing the number of airline flights they take or installing solar panels on their homes. But the planet is in a race against time, and individual action alone won’t help most countries... View Details

Keywords: by Barbara DeLollis; Financial Services; Mining

01 Jan 2013
News

Roger W. Sant, MBA 1960

Ocean Hall opens at National Museum of Natural History As a Mormon missionary in Wisconsin, Roger Sant enjoyed working with Native Americans. Innately curious, he liked spending time with the people, getting to know them, and helping them... View Details

Keywords: Susan Young

09 Jul 2020
Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

don’t have the benefit of ongoing conversations that happen when people are physically together, a distance that can easily result in misalignment. A dispersed working environment can only succeed if... View Details

Keywords: by Boris Groysberg and Sarah Abbott

Publications