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Show Results For
- All HBS Web
(2,362)
- People (9)
- News (793)
- Research (732)
- Events (4)
- Multimedia (7)
- Faculty Publications (457)
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- 13 Aug 2008
- Research & Ideas
The Inner Life of Leaders
share with us briefly what fascinated you as a scholar of leadership? A: In addition to the example above of Eisenhower and his reluctance to confront and instead rely on consensus, another example from the book concerns the education of... View Details
Keywords: by Martha Lagace
- 01 Jun 2010
- Sharpening Your Skills
Sharpening Your Skills: Social Reporting
describe, simply and clearly, management's view of the relationships between financial and nonfinancial metrics. Companies like Philips, Novo Nordisk, Natura, and United Technologies are leaders in conducting and communicating integrated... View Details
Keywords: by Staff
- 23 Aug 2016
- First Look
August 23, 2016
charter middle school in Boston, explores new staffing and technology approaches in their quest to obtain what they term "jaw dropping" results. The team hopes to test and model for other schools solutions to specific View Details
Keywords: Sean Silverthorne
- 04 Dec 2012
- First Look
First Look: December 4
employees in a large information technology firm. These findings have implications for research on homophily, gender relations in organizations, and formal and informal organizational structure. Exclusivity, Contingent Control Rights, and... View Details
Keywords: Carmen Nobel
- 14 Jun 2016
- First Look
June 14, 2016
small inventors. NPE patent trolling has a real negative impact on targeted firms, without any increase in innovation, technology transfer, or other counterbalancing benefits measured thus far. Publisher's link:... View Details
Keywords: Sean Silverthorne
- 06 Mar 2007
- First Look
First Look: March 6, 2007
this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=707031 Brightcove and the Future of Internet Television Harvard Business School Case 707-457 Brightcove, a technology and services provider to content owners in the... View Details
Keywords: Martha Lagace
- 03 Oct 2006
- First Look
First Look: October 3, 2006
social norms shift away from single-sex education, the school's enrollment is falling and deficits are becoming the norm. At the same time, the modern vision for girls' education requires an even greater investment in science and... View Details
Keywords: Sean Silverthorne
- 12 Nov 2001
- Research & Ideas
Facing the New World Order
Because the two great disturbances that are shaking the world economy are the cyclical downturns in the United States, and especially in the information and communications technology sectors, and the global supply networks. That double... View Details
Keywords: by Staff
- 13 Apr 2016
- Research Event
What Does 'Diversity' Really Mean?
talking to women. You will say what you’re going to say, and when you say something stupid, they will pull you aside and educate you. And you will listen to them. That’s the best you can do. That’s what you can achieve.” Mensah was among... View Details
Keywords: by Dina Gerdeman
- 30 May 2007
- Research & Ideas
Health Care Under a Research Microscope
The $2 trillion health care system is one of the United States' largest industries—but one of its worst performing by almost any measure other than technological innovation. The problems are painful, including escalating costs, expensive... View Details
- 05 Mar 2019
- First Look
New Research and Ideas, March 5, 2019
in EverFi, an educational technology company that offers a range of online educational programming to its K-12 school, university, and corporate clients. Purchase this... View Details
Keywords: Dina Gerdeman
- 10 Jan 2005
- Research & Ideas
Motivation and the Cross-Sector Alliance
with the latest technological developments in the field, so they could make adequate purchasing decisions. Only a highly educated buyer would appreciate the advantages of a sophisticated product. Therefore,... View Details
- October 1994 (Revised March 1999)
- Case
Ritz-Carlton: Using Information Systems to Better Serve the Customer
By: W. Earl Sasser, Thomas O. Jones and Norman Klein
Explores the interface of an information system that keeps track of guests and their preferences, and the people systems that deliver multiple services at Ritz-Carlton hotels. The luxury hotel chain's unique service credo and commitment to quality principles are... View Details
Keywords: Competency and Skills; Customer Satisfaction; Training; Recruitment; Service Delivery; Supply Chain Management; Luxury; Balance and Stability; Information Technology
Sasser, W. Earl, Thomas O. Jones, and Norman Klein. "Ritz-Carlton: Using Information Systems to Better Serve the Customer." Harvard Business School Case 395-064, October 1994. (Revised March 1999.)
- 07 Jul 2003
- Research & Ideas
The Organizational Model for Open Source
received a grant from the Mellon Foundation to further their work for educational environments. I doubt that nonprofit foundations will define the future of software development, but all evidence would indicate that they will continue to... View Details
Keywords: by Mallory Stark
- 16 Dec 2002
- Research & Ideas
Mentoring—Using the Voice of Experience
Sometimes executive education has little to do with what happens in a classroom. Mentoring and coaching are the time-tested ways for wisdom and knowledge to be passed through an organization. Harvard Business School professor Dorothy... View Details
Keywords: by Sean Silverthorne
- 14 Sep 2016
- Research & Ideas
Web Surfers Have a Schedule and Stick to It
percent penetration) skews to high income, high education households. However, those users don’t spend as much time online as lower educated, lower income households, making the window for catching the attention of the affluent even... View Details
- 09 Apr 2008
- Research & Ideas
The Matchmaker of the Modern Economy
contribution? As Ante writes, "ARD was the first professional venture firm that sought to raise money from nonfamily sources—primarily institutional investors such as insurance companies, educational organizations, and investment... View Details
Keywords: by Spencer E. Ante
- 20 Nov 2012
- First Look
First Look: November 20
levers differently, which partly explains the variation in Walmart's performance throughout the years. Under Sam Walton, the company's performance improved due mainly to the adoption of new technologies as well as low prices obtained from... View Details
Keywords: Sean Silverthorne
- 07 Sep 2011
- First Look
First Look: Sept. 7
determine prices and utilization in the short run, as well as how long-run supply is determined in an industry where capacity additions take several years. Also describes how advances in deep-water drilling technology are changing... View Details
Keywords: Sean Silverthorne
- 11 Jan 2011
- First Look
First Look: Jan. 11
models and evaluating their efficacy in standalone fashion—just as engineers test new technologies or products. However, the success or failure of a company's business model depends largely on how it interacts with those of the other... View Details
Keywords: Sean Silverthorne